William Jaragbas Tolentino

Address: unit 5L Picasso Tower Presidio Lakefront,  SucatMuntinlupa City. Philippines

Tel nos: +639452993076, 09182641515, 09257530117

Email Add: [email protected]

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Objectives: To work in an environment that would give me a better opportunity to grow as a person, and to share my learning’s and skills at the same time.

Education:

College: Bachelor of Science in Engineering Technology and Major in Refrigeration and Airconditioning at TUP Visayas, Talisay City. Year- 1998-2001.

Work Experiences:

2007 up to present- Waiter ( Magsaysay Maritime Corporation) assigned at Princess Cruise Line

2006-2007- Junior Waiter ( Magsaysay Maritime Corporation) assigned at Princess Cruise Line

2005-2006- Restaurant Steward ( Magsaysay Maritime Corporation) assigned at Norwegian Cruise Line

2004-2005- Utility Dining Room ( Magsaysay Maritime Corporation) assigned at Norwegian Cruise Line

2003-2004- Waiter at Makati Shangri-la Hotel Makati City

2002-2003 – Waiter at Mandarin Hotel Makati City

Duties and Responsibilities: *Provides a positive first impression to every passenger through a warm, welcoming individual greeting always maintains a spotless and professional appearance.

*Nurtures a memorable connection with every passenger by always showing genuine interest during service and remaining fully engaged throughout the voyage.

* Always observes and identifies passengers preferences and adjust service accordingly, anticipating passenger’s needs and offering appropriate responses without the customer having toask.

*Demonstrates to every passengers that his or her satisfaction is our top priority by immediately acknowledging every request, responding promptly, and effectively to resolve any service request or concern, and following up to ensure passenger satisfaction.

* Always leaves a positive last impression by providing a genuine and warm closing to the service.

Skills: Computer Literate such as (MS Word., MS Excel, PowerPoint, Surfing Internet)

​Leadership and Flexible Person, Responsible and Hardworking

​Knows how to handle different kinds of people.

Personal Details:   Born in October 30, 1981, 37 years old, catholic, married, stands 5’8 and weighs 145 lbs.

Personal Reference:  Available upon request.

This information is true and correct.

William J. Tolentino

Applicant