* Proficiency in answering phones, chat, and email to support customers with attentive respect under stress. * Expertise in Fiber Optic , Internet cable line, Security Services and Homephone services * Strong written and verbal communication skills * Knowledgeable in Windows, Mac operating system, Microsoft Office applications, email client, security software and general desktop support issues. * Strong technical and analytical skills. * Solid experience in problem analysis and resolution of software problems. * Proven ability to function in a self-directed environment. * Knowledgeable in remote connection software with clients * Familiarity with Learning Management Systems * Familiarity with Studio 13 as studied from the community site tutorials of Articulate