YAHAYA ISHAKU MAGANI

Phase 1 Jikwoyi Abuja, Nigeria

Cell No: 08189640430, 0802222536

Email: [email protected], [email protected]

Linkedin: (Ishaku Magani)

SUMMARY OF SKILLS

–          Good communication and interpersonal skills.

–          Ability to multitask and complete task efficiently.

–          Paying attention to details.

–          Problem solving skills.

–          Confident and bold.

PROFESSIONAL AND CAREER SUMMARY

·              CUSTOMER SERVICE  MANAGER                      2016-date

(ARMSTRONG PROTECTION NIG LTD)

–      Ensure outstanding customer satisfaction by maintaining strong working relationships.

–      Guide and lead team members to deliver products/services that meet or exceed the customer requirements.

–      Handle client issues throughout the implementation life cycle in a timely and accurate fashion

–      Identify and develop problem solving methodologies to resolve customer issues.

·              ADMINISTRATIVE AND LOGISTICS ASSISTANT     2012-2014

(INYASS BUREAU DE CHANGE LTD)

–          Earned the trust and confidence of Managing Directors in the areas of handling organization’s cash and other official documents.

–          Became point person to office personnel with question, inquires, concerns and issues that may arise on daily basis.

–          Kept records of transactions, invoices and supporting documents.

–          Process travelled arrangements.

–          Ensured accountability.

·              ADMINISTRATIVE ASSISTANT                                  2011-2012

(TEKNOKRAT CONSULTING LTD)

–          Provided exceptional support to co-workers which increase overall efficiency, provided back-up support to co-workers.

–          Demonstrated excellent abilities in client orientation.

–          Always ensured the work environment is kept clean and conducive for workers.

–          Assisted immensely in preparing and presentation of document.

·              CUSTOMER CARE REPRESENTATIVE                       2010-2011

(AIRTEL NIG. LTD)

–          Became a lead representative and reference point on challenging calls for new employees.

–          Managed several difficult and irate customers by showing un-wavering commitment to resolve their challenges which eventually won their loyalty.

–          Put smiles on the faces of so many subscribers by going the extra-miles to resolve their queries.

–          Analyzed and thoroughly identified subscriber’s issues with the network and ensured no un-resolved issues.

·              CUSTOMER SOLUTION PROVIDER                            2009-2010

(ZAIN TELECOMMUNICATION NIG. LTD)

–          Received hundreds of inbound calls from existing and potential subscribers and resolved their queries.

–          Helped company win award for best customer care service providers in 2009 and 2010 respectively.

–          Commended and rewarded with extra salary for being outstanding representative in 2010.

–          Successfully managed multi-phone lines adequately.

EDUCATION AND QUALIFICATION

BACHELORS OF ARTS-HISTORY                                     2000-2004

University of Abuja Nigeria