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Zuzar S Dhuliawala Section Head Learning and Development

UAE, India

OBJECTIVE:

·         Seeking an appropriate and challenging position in the Human Capital Management &Skills Development Function

·         Be able to contribute to the Definition and Implementation of People Development strategies of the organization.

 

PROFILE SUMMARY:

Have played a variety of roles in the industry including Power, Petrochemicals, and Software Development Industry. E.g. Key Account Manager, HC Team Leader, and Leader for Organizational change initiatives.

 

With 30+ year’s industry experience, have unique blend of experience in Core Engineering, HR and People Development Initiatives, Development of E-learning Systems, Management Systems and Quality Assurance programs. With passion for people development and experience in managing HR and Training Interventions, have been involved to People Development and Talent Management initiatives at Tata Power, Tata Interactive Systems, Saudi International Petrochemical (SIPCHEM) and Abu Dhabi Polymers Company (Borouge) right from conceptualization to design and execution of people capability development programs.

 

·         As Mechanical Engineer with Post Graduate diploma in Software technology in qualification, was part of core technical functional in the Power Industry for the first 8 years of my career, which helped me to find an instant connect right from the ‘shop floor’ to the ‘top floor’.

·         Training Needs Analysis, Competence Frameworks and Assurance Systems

·         Designing of training programmes to meet the needs identified in individuall and personal development plans.

·         EMS – ISO 14001 Lead Auditor from BSI

·         Design and developing of Management Information Systems and e-learning systems

·         Implementing Six Sigma methodologies for reducing defects in production process and improving other business processes

 

Core Skill / Specialties:

·         Design, Development and implementation of Human Capital Development processes.

·         Competency Development and Assessment

·         Leadership Development

·         Setting up Training / Skill Development Centres

·         Design and Development of ELearning and Learning Management Systems

·         implementation of Performance Management Systems

·         Individual & Personal Development Plans,

·         Career Mapping, Coaching and Counselling

·         Design Management Information Systems and Process Improvements using Six Sigma methodologies

·         Organizational Change Management Initiatives

 

 

 

EDUCATION

Course
Institute
Year
Post Graduate Diploma in Software Technology
NCST – Mumbai
1998
AMIE (Sec A & B) – equivalent to Bachelor of Engineering
Institution of Engineers India
1986
Boiler Proficiency Engineers Certificate
Chief Boiler Inspector -Maharashtra
1986
Diploma in Mechanical engineering
MHSS Polytechnic – Mumbai
1981
 

 

EMPLOYMENT HISTORY

Apr 2012 to Date
Acting Corporate Training Department Manager / Team Leader (Section Head) at Abu Dhabi Polymers Company (Borouge)

·         Lead a team of Training Specialist, Officers and Coordinators for achieving Borouge’ s people development strategy

·         Setting up the Borouge Training Centre and development of SMEs

·         Conduct Training Needs Analysis and monitor progress of training across Borouge

·         Ensure implementation of Training plans for all Nationals under development

·         Prepare, Monitor and Control Training budgets

·         Liaise with other ADNOC Operating Companies for shared trainings as part of Competency Assurance Management Systems (CAMS)

·         Evaluate and Develop Training Providers / Vendors
Jun 2008 – Mar 2012
Training Specialist at Abu Dhabi Polymers Company (Borouge)

·         Prepare Training Plans and Budget based on the needs identified in the Personal Development plans.

·         Competency analysis and developments of operation and maintenance personnel

·         Identify the Systems training needed for different IT systems across Borouge

·         Responsible for training needs analysis for the employees in Plant Availability, Technical Group and Loss Prevention functions.

·         Conduct training feedback analysis and evaluate effectiveness of trainings based increase in competence and improvement of business results.

·         Implement training for the new project i.e. Borouge 2 and Borouge 3

·         Define the scope for implementation of Learning Management System at Borouge

·         Evaluate computer based and e learning systems for implementation in Borouge
Oct 2004 – May 2008
Training Specialist /Coordinator at Saudi International Petrochemical Company (SIPCHEM)

·         Setting up the Training function at SIPCHEM

·         Training needs analysis, curriculum development, and development of training material.

Liaise with equipment vendors and technology specialist to ensure that knowledge is transferred to SIPCHEM employees for acquiring the required workplace competence
·         Identifying Competency gaps and develop Individual Development Plans

·         Training feedback evaluation and analysis

·         Maintain competency and training records for monitoring training progress

·         Identify requirements for Process Simulator and Computer Based Training systems

·         Manage, support and provide guidance to a team of shift / process trainers and assessors

·         Develop criteria for instructor certification.

·         Define training plan and progression policy for young Saudi Trainees of SIPCHEM

·         Designed and implemented Competency Development Framework

·         As Element Administrator defined policies for Training and MOC Personnel for PS&RM (Process Safety and Risk Management) implementation at SIPCHEM.

·         Behavioral Safety Steering committee member , for implementing Behavioral Safety Techniques in SIPCHEM and its affiliates

·         As Deputy Management Representative, defined and implemented Integrated Quality and Environment Management System for ISO 9001 and 14001 certification of SIPCHEM and all its affiliates
May 1998 – Sept 2004
Assistant General Manager – IT at Tata Interactive Systems (TIS)

·         Design and development of online MIS for company Intranet, Extranet and HR Systems

·         Implemented Knowledge Management- Competency Based Asset System as part of PCMM implementation

·         Designing and Development IT systems for Competency mapping and scoring, Competency based Resource Allocation System for Projects.

·         Defined Operation and Business review metrics as part of Performance Management thru Balanced Score Card implementation

·         Designed and developed IT Systems for  monitoring adherence to Service Level Agreements (SLA) between departments

·         Implemented Data and Information Security systems including Disaster Recovery and Business Recovery Plans for BS7799 certification

·         As  Certified Assessor for Tata Business Excellence Model participated in TBEM assessments

·         Prepare IT strategy and action plans for TIS

·         As member of Senior Specialist Group, reviewed of e-learning solutions suggested by project teams to global clients.

·         Being owner of TBEM Category 4, Data and Information evaluated the different ERPs for suitability of implementation at TIS

 

Chief Systems Architect at Tata Interactive Systems

·         Led Defect Prevention KPA of PCMM Level 5, implemented Six Sigma’s DMAIC process to reduce defects in e -learning production process. Defects density reduced from 44 to 11 thru use of Six Sigma tools and techniques like FMEA, Root Cause Analysis

·         Lead Six Sigma initiative in the organization by mentoring green belts and starting 10 six sigma projects.

·         Design and Development of Learning Management Systems. LMS is a learning management framework, which is used for developing customized LMS for different clients. The developed LMS  was compliant to AICC and SCORM standards

·         As member of the Strategic Planning Group (SPG) was involved in Strategic Planning and business development, evaluating business and market needs.

·         Managed off shore development teams ensuring on time and defect free delivery of e-learning packages for clients across US and UK

 

Deputy General Manager at Tata Interactive Systems

·         Managed the Technical function comprising of 250 Programmers and Senior Programmers

·         Developed systems for improving project management for production of  e-learning systems

·         Development of Management Information System in TIS Intranet

·         PCMM (People Capability Maturity Model) implementation for certification to level 5 at TIS.

·         Knowledge Management thru Competency Based Assets and Communities of  Practice for Flash and Java Programmers

·         Resource Management and Allocation to projects

·         Defining performance monitoring of projects e.g. productivity, defect density, on time delivery and customer satisfaction

·         Designed online Customer Satisfaction Survey System, Employees Satisfaction Survey System and Multi-rater (360) Feedback System.

Manager / Senior Manager – IT at Tata Interactive Systems

·         Developing processes and procedures based on requirements of Capability Maturity Model and ISO 9000  Standards

·         Project management for e-learning projects including the development of work plans, budgets, resource estimates and schedules, project reporting/tracking and building, motivating and managing of  team to meet timelines and deliverables

·         Assessment Team Member for CMM Level 4 assessment of TIS

·         Managed e-learning design and development projects for different clients at TIS
Nov 1981– Apr 1998
Sr. Executive Engineer (Training) / Deputy Executive Engineer at Tata Electric Companies

·         Developed computer based training systems for power plant operators

·         Trained over 300 power plant operation and maintenance engineers from TEC and other State Electricity Boards.

·         Operation of Thermal Power Plants 62 MW/ 150MW / 500 MW turbo generators from AEG, GE, KWU. Gas turbines, Combustion Engineering Steam Generators and Heat Recovery Generators.

·         Developed OJT programs to match the job profiles and work requirement

·         Conducted training needs analysis and implement training solutions for closing knowledge and competency gaps, thus enabling participants to achieve desired competence.

 

Sr. Plant Operator / Plant Operator at Tata Electric Companies

·         Operation of oil, gas and coal fired thermal power plants of Trombay Thermal Power Station.

·         Worked in Feed Cycle area, Boiler, Intake Pump House, Fuel Pump House and Chlorination Plant of Trombay Thermal Power System

·         Commissioned Combustion Engineering’s forced circulation, multiple fuel fired Steam Generator for 500 MW Unit 6 of Trombay Thermal Power Station
*TBEM Tata Business Excellence Model based on Malcolm Baldrige Model

*DMAIC Define, Measure, Analyze, Improve Control                                    *FMEA Failure Mode Effects Analysis

 

PROFESSIONAL CERTIFICATION /TRAINING
Course Name
Conducted By
1
Coaching , Counselling and Mentoring
Spearhead Consulting
2
Data Analysis i5 Quality Tools Training
Borouge Quality
3
Competency Assessor & Verifier Training
FOCUS Consulting
4
Identifying Training Needs and Evaluating Training
IIRME
5
Primavera – Project Management Module
CMCS
6
Lead Auditors Training – ISO 14001
BSI Global
7
Process Hazard Analysis – HAZOP Leader
Dynadem
8
Behavior Accident Prevention Program – Observers Training
BST International
9
Behavioral Safety Techniques Training
BST International
10
Process Safety and Risk Management
DuPont Inc.
11
Internal Auditors Training for ISO 9000:and ISO 14001
Environmental Consulting Bureau
12
SAP01 Overview of SAP ERP
SAP America Inc
13
Six-Sigma Black Belt Certification
Break Through Management Group
14
TBEM Assessors Certification Program
Tata Management Training Centre
15
Six-Sigma Black Belt Awareness Training Program
AMT Associates
16
Assessment Team Member Training for CMM assessment
KPMG
PROFESSIONAL MEMBERSHIPS

·         Associate Membership of Institute of Engineers