Responsibility of guiding customers in selecting and buying the right product. Assisting the Shop/Department Manager in the effective running of the Shop/Department in order to ensure the highest standards of customer service are achieved and maintained. Interact with customers to understand their requirements, preferences and financial capacity. The responsibility of promoting new products and creating awareness about new launches. The ability to communicate in articulate yet friendly manner. Helps to increase the sales of the store by providing quick and quality services to customers.
• Greet customers and assist them in their purchase decisions by offering expert advice in compliance with quality and customer service standards.
• Support the Shop/Department Manager in maintaining inventories and placing product orders to ensure effective stock management and availability of products.
• Assign routine and non-routine tasks to Sales Associates, Cashiers and Coordinators, in order to ensure that activities are carried out in the most efficient manner.
• Assist in the preparation of the staff schedule in order to ensure that the Shop/Department manpower is effectively matched to the shop’s operational requirements in a cost effective manner.
• Communicate sales plans and targets to the Shop/Department team, monitor performance on an ongoing basis and suggest corrective actions to hierarchy when needed.
• Motivate team members and provide them with the necessary support in terms of training and development in order to optimize sales results.
• Manage the sales area and respond to customer’s queries and requests
• Greet the customers and enquire about the products they wish to buy
• Inform the customers about the alternatives available for their product with the stores
• Arrange the products in a striking manner at eye level to attract customer’s attention
• Inform the customers about the arrival of products in case of non – availability
• Oversee the customer’s behavior to be alert towards shoplifting or other unlawful actions
• Perform several other tasks as instructed by the sales department
• Paperworks, and sending reports every end of the week.
• Do tele-marketing and answering calls from the higher brand
• Responsible for selling and marketing of products
• Deal with customer’s problems and grievances and provide timely solutions
• Display a variety of products that suits the customers preferences and financial status
• Doing merchandising of the store and helping out to display all the products.
• Attending customers’ queries and finding solutions to achieve their needs.
• Working in the cash counter and filling all the documents to their respective folder.
• Meet and greet customers with friendly manner
• Efficient at building valuable customer – seller relationship
• Brilliant at leading sales team and directing team activities
• Superior motivational skills that help deliver valuable performance
• Examine correspondence and reply as instructed
• Receive telephone calls and direct as and where necessary
• Maintain schedules and follow ups
• Direct visitors to the office to appropriate staff members
• Respond to public inquiries
• To promote the newly products.
• Let the customers to try the newly out product.
• Give information as well as the benefits of the product.