JELYNN VENEZUELA

+971552060253

[email protected]

A dedicated and enthusiastic candidate with extensive knowledge and experience in customer service and food and beverage. A customer service professional with over 5 years of experience from a 5 star hotel to 7 star, Burj Al Arab in the UAE.

Ø  Multi-tasking

Ø  Extensive hospitality background

Ø  Exceptional interpersonal skills

Ø  Ability to handle difficult situation with different types of guests

Ø  Proactively support the team

Ø  Great focus with attention to detail

Guest Relations Executive

September 2015 to Current

Al Muntaha Restaurant,Burj Al Arab Hotel, Dubai, United Arab Emirates

Ø  Delivering exceptional service to all guests by welcoming and seating them in a professional and a cordial way.

Ø  Taking reservations and maximizing the covers by carefully assigning tables as per daily reservation.

Ø  Welcoming guests and assigning tables to them, taking reservations and ensuring that guest are satisfied.

Ø  Professionally handling guests’ arrival by fostering courteous interaction.

Ø  Proactively assisting guests with menu choices in an informative and helpful fashion.

Ø  Skillfully anticipating and addressing guests’ service needs. Consistently adhering to quality expectations and standards.

Guest Relations Executive/ Waitress

May 2013 to August 2015

Segreto Italian Restaurant, Jumeirah Restaurant Group, Dubai, United Arab Emirates

Ø  Took orders with recommendations and explanations of the menu to promote authenticity of the restaurant.

Ø  Upsold food and beverage to achieve daily revenue target.

Ø  Welcomed, seated and presented the menu upon guests’ arrival

Ø  Ensured all guests requests and occasions are updated in the system.

Ø  Delivered personalized service by engaging genuinely and building rapport.

Ø  Anticipated guests’ needs all the time.

Ø  Maximized the covers by carefully handling reservations and table allocation.

Waitress

November 2012 to April 2013

Jambase Bar, Souk Madinat Jumeirah, Dubai, United Arab Emirates

Ø  Took orders and upsold food and beverage to achieve daily revenue target.

Ø  Ensured guests’ satisfaction by delivering exceptional service.

Ø  Handled section assigned by the team leader.

Ø  Maintained cleanliness as per HACCP guidelines.

Ø  Served alcohol drinks to guests as per UAE law.

Waitress

November 2009 to April 2011

Spiral Restaurant, Sofitel Plaza Hotel Manila, Philippines

Ø  Entertained all guests in an enthusiastic and service-oriented way.

Ø  Delivered exceptional service by greeting and serving customers in a timely and friendly manner fostering the hotel concept.

Ø  Appropriately suggested additional items to customers to increase restaurant sales.

Waitress

Sep 2007 to Mar 2008

Ichiban Sushi, Singapore, Singapore

Ø  Welcomed and acknowledged all guest in a friendly and service-oriented manner.

Ø  Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

Ø  Skillfully anticipated and addressed guests’ service needs by knowing guests preferences.

Ø  HACCP Awareness and Basic Food Hygiene

MadinatJumeirah, Dubai, UAE

November 15, 2012

Ø  Luxury Training

Sofitel Philippine Plaza Manila, Manila, Philippines

February 26, 2010

Ø  Overseas Attachment Training  Programme

Singapore

September 06, 2007 – March 04, 2008

Ø  Actual Shipboard Training

Pier 2, North Harbor, Manila, Philippines

August 05 – 12, 2007

Bachelor of Science, Hotel and Restaurant Management

2004-2008

Pan Pacific University North Philippines, Urdaneta City, Pangasinan, Philippines