A dedicated and enthusiastic candidate with extensive knowledge and experience in customer service and food and beverage. A customer service professional with over 5 years of experience from a 5 star hotel to 7 star, Burj Al Arab in the UAE.
Ø Extensive hospitality background
Ø Exceptional interpersonal skills
Ø Ability to handle difficult situation with different types of guests
Ø Proactively support the team
Ø Great focus with attention to detail
Guest Relations Executive
September 2015 to Current
Al Muntaha Restaurant,Burj Al Arab Hotel, Dubai, United Arab Emirates
Ø Delivering exceptional service to all guests by welcoming and seating them in a professional and a cordial way.
Ø Taking reservations and maximizing the covers by carefully assigning tables as per daily reservation.
Ø Welcoming guests and assigning tables to them, taking reservations and ensuring that guest are satisfied.
Ø Professionally handling guests’ arrival by fostering courteous interaction.
Ø Proactively assisting guests with menu choices in an informative and helpful fashion.
Ø Skillfully anticipating and addressing guests’ service needs. Consistently adhering to quality expectations and standards.
Guest Relations Executive/ Waitress
May 2013 to August 2015
Segreto Italian Restaurant, Jumeirah Restaurant Group, Dubai, United Arab Emirates
Ø Took orders with recommendations and explanations of the menu to promote authenticity of the restaurant.
Ø Upsold food and beverage to achieve daily revenue target.
Ø Welcomed, seated and presented the menu upon guests’ arrival
Ø Ensured all guests requests and occasions are updated in the system.
Ø Delivered personalized service by engaging genuinely and building rapport.
Ø Anticipated guests’ needs all the time.
Ø Maximized the covers by carefully handling reservations and table allocation.
November 2012 to April 2013
Jambase Bar, Souk Madinat Jumeirah, Dubai, United Arab Emirates
Ø Took orders and upsold food and beverage to achieve daily revenue target.
Ø Ensured guests’ satisfaction by delivering exceptional service.
Ø Handled section assigned by the team leader.
Ø Maintained cleanliness as per HACCP guidelines.
Ø Served alcohol drinks to guests as per UAE law.
November 2009 to April 2011
Spiral Restaurant, Sofitel Plaza Hotel Manila, Philippines
Ø Entertained all guests in an enthusiastic and service-oriented way.
Ø Delivered exceptional service by greeting and serving customers in a timely and friendly manner fostering the hotel concept.
Ø Appropriately suggested additional items to customers to increase restaurant sales.
Sep 2007 to Mar 2008
Ichiban Sushi, Singapore, Singapore
Ø Welcomed and acknowledged all guest in a friendly and service-oriented manner.
Ø Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Ø Skillfully anticipated and addressed guests’ service needs by knowing guests preferences.
Ø HACCP Awareness and Basic Food Hygiene
MadinatJumeirah, Dubai, UAE
November 15, 2012
Ø Luxury Training
Sofitel Philippine Plaza Manila, Manila, Philippines
February 26, 2010
Ø Overseas Attachment Training Programme
September 06, 2007 – March 04, 2008
Ø Actual Shipboard Training
Pier 2, North Harbor, Manila, Philippines
August 05 – 12, 2007
Bachelor of Science, Hotel and Restaurant Management
Pan Pacific University North Philippines, Urdaneta City, Pangasinan, Philippines