Sheldon Mitchell Telecommunication Engineer
Kingston, Jamaica
RESUME
Sheldon Mitchell e-mail: [email protected]
Address: Lot 393 Jacaranda Homes
Old Harbour
St. Catherine
Jamaica.
Cellular Phone: 876-470-9613
Objective
To contribute to the productivity of the organization by effectively utilizing the skills, experience and knowledge I have gained during my studies and within the workforce
Education
· University College of the Caribbean – January 2011
BSc in Information Technology (Cum laude)
· University College of the Caribbean – August 2009
Asc in Management Information Systems
· University College of the Caribbean –August 2006
Diploma in Computer Studies and Management (Honours)
· The University of the West Indies- July 2001
Certificate in Management Studies
University of Technology- July 1995
Diploma in Electrical Engineering
CERTIFICATION
1995 Network Fundamentals
2002 Database Administration-Lucent Technologies
2010 Network Technologies TCP/IP Protocols, Concepts and
Architecture
2011 CCNT VoIP Essentials
2011 TCP/IP Internetwork Management
Experience
Field Service Operation/Mobile-Engineer- Ericsson Jamaica Limited
July 1995- November 2015
• Performing the technical support, routine maintenance task, troubleshooting and system improvement.
• Field Operation and Maintenance of core mobile and fixed network facilities and ancillaries.
• Troubleshoot Central Office customer Switching and Transmission faults.
• Hardware acceptance testing and commissioning of new cell sites facilities, Transmission nodes and ancillaries.
• Prepare weekly and monthly reports for Management on the status of all nodes (OPM, OPAC, RBS, BTS, DSLAM, etc.) in the network.
• Hardware operation and maintenance of stand-by power equipment and generators deployed at sites across the customer Network.
• Hardware operation and maintenance of all DC power plants installed at Network Sites.
• Operation and Maintenance of Transmission nodes (including ODU, Antennas, and Micro Wave Radios) deployed to support operations of cell sites (RBS & BTS).
Kingston Wharves Limited-Client Service Representative
November 2015-November 2016
• Manifest coding (Domestic and Transshipment)
• Vessel/ships Tracking report.
• Record and up-date vessel report.
• Assist both in-house/calls and on line customers with their query.
• Help Desktop support for both internal and external customers.
• Process client’s records, query and information.
Digicel Jamaica Limited-NOC Engineer
November 2016-Present
•Monitor all of Digicel network to identify any and all possible faults/alarms.
•Acknowledge and investigate all alarms and faults on network nodes and resolve ninety percent (90%) where possible.
•Perform preventative and corrective maintenance, to include power routines and
backup, on all network nodes to ensure proper functionality and 99.999% availability.
•To provide first line support to all Switching, IP, Transmission and Value Added Network nodes and to Customer Care, Field Engineers, Radio Frequency Engineers, 15 Islands and contractors.
•Provide first line support to external departments and other sections of Technology to
Include the other Digicel islands.
REFERENCES
Hughroy Cooper – Supervisor –LIME Jamaica
Douglas Stewart -Supervisor-Kingston Wharves Limited
Michael Arnett -Manager-Digicel Jamaica Limited