Junelle Marie R. Antonio

Blk6 Lot 34 Ph2 Athens Street Golden City

Anabu 2-F Imus Cavite, Philippines 4103

Phone No.: (046) 450-5044

Mobile No.: (63947) 7354515 / (63956) 168-1313

Email Add: [email protected]

OBJECTIVE
Obtain a position in your company where I can maximize my customer service skills, and my quality assurance, program development and training experiences. Also, to share the knowledge and experiences that I have acquired from my previous jobs.

PERSONAL INFORMATION
Permanent Address      : Blk6 Lot 34 Ph2 Athens Street Golden City Anabu 2-F         Imus Cavite,      Philippines 4103

Birthdate                      :  August 04, 1989

Birth Place                   :  Cavite City

Height                          :  5’3 ft.

Weight                                     :  95 lbs.

Sex                              :  Female

Civil Status                  :  Single

Religion                       :  Roman Catholic

Nationality                   :  Filipino

EDUCATIONAL BACKGROUND
Elementary                                                                                                      Year [From] – [To]

School: Dei Christum Academe                                                                       1996 – 2002

Address:  Golden City Imus Cavite, Philippine

Secondary

School:  Vel Maris School                                                                   2002 – 2006

Address:  Dasmarinas Cavite,  Philippines

College

Course:  Bachelor of Science in Tourism Management (Graduate)      2006 – 2010

School:  Dela Salle University – Dasmarinas

Address:  DBB-B Dasmarinas, Cavite, Philippines 4115West Avenue Dasmarinas Cavite

EMPLOYMENT HISTORY
Position: Frontdesk and Cashier Team Leader

Company: Yathal Colorful Waterworld Spa Inc.

Contact Number: (02) 8101771 / (02) 8191768

Address: 5th Floor Plaza 66 Building, Newport Drive cor. Manlunas St. Newport City, Pasay City

Date: May 8, 2017 – January 15, 2019

Job Description/Duties and Responsibilities

·         Responsible in assisting guests going in the spa

·         Responsible in processing the hotel reservation

·         Responsible in processing the guest’s bills upon check out

Position: Officer – Contact Centre

Company:  Star Cruises – Genting Philippines Holdings Ltd.

Contact Number: (02) 836 6830

Address:  Star Cruises Centre, 100 Andrews Ave. Newport City, Pasay City

Date: July 2016 – January 2017

Job Description/Duties and Responsibilities:

·         Provides accurate information to the travellers regarding cruise schedule

·         Assists in processing the cruise booking

·         Provides information regarding the vessel and other details

Position: Travel Counselor

Company: EXL Service Philippines Inc.

Contact Number: (02) 976 9000 loc. 82950

Address: 6th Floor, One E-com Center, Harbor Drive, Mall of Asia Complex, Pasay City 1308

Date: July 2015 – January 2016

Reason for Leaving: Resigned

Job Description/Duties and Responsibilities:

·         Provides accurate information to the travellers regarding flight schedule and rates

·         Responsible in providing the travellers their current flight schedule

·         Process flight, hotel and car reservation for the business travellers

Position:  Resorts World Manila Customer Service Agent

Company:  Star Cruises – Genting Philippines Holdings Ltd.

Contact Number: (02) 836 6830

Address:  Star Cruises Centre, 100 Andrews Ave. Newport City, Pasay City

Date:  April 2013 – December 2014

Reason for Leaving:  Resigned

Job Description / Duties and Responsibilities:

·         Responsible for providing accurate information regarding the hotels and its products.

·         Provides the information regarding the events that will be held at the hotels.

·         Provides rates of the hotels and restaurants.

·         Responsible in transferring of calls to the specific departments.

·         Handles emails regarding inquiries.

·         Accepting calls regarding cruise inquiry and cruise reservation.

·         Responsible in Telemarketing for upcoming promotions of the hotel and the cruise line.

Position:  Transportation Reservation Assistant

Company:  Resorts World Manila

Contact Number: (02) 908 8888

Address:  Newport Boulevard Newport City, Cybertourism Zone Pasay, Metro Manila

Date:  June 2012 – October 2012

Reason for Leaving:  Resigned

Job Description / Duties and Responsibilities:

·         Responsible in accepting calls regarding vehicle availability

·         Accepts reservation of vehicles for the hotel guests

·         Arrange transportation for the guests going to and from different locations in Metro Manila as well as the airport transportation

·         Provides list of the schedule of each shuttle service and private transportation of the guests.

Position:  Spa Receptionist

Company:  Marriott Hotel Manila

Contact Number: (02) 988 9999

Address:  No. 10 Newport Boulevard, Newport City Complex, Pasay City, Metro Manila

Date:  December 2011 – April 2012

Reason for Leaving:  Finish Contract

Job Description / Duties and Responsibilities:

·         Responsible in accepting spa reservation.

·         Provides guests the information regarding the available spa treatments.

·         Assisting the guests who will use the gym and pool.

·         Accepts phone calls from the hotel guests who will reserve a spa treatment.

Position:  Customer Service Agent/Airline Reservation and Ticketing Agent

Company:  Airphil Express / PAL Express

Contact Number: (02) 855 9000

Address:  Domestic Airport, Airport Road, Pasay City

Date:  June 2010 – November 2011

Reason for Leaving:  Finish Contract

Job Description / Duties and Responsibilities:

·         Attends to passengers’ inquiry regarding flight schedule.

·         Process airline reservation and tickets.

·         Process group or bulk booking/reservation

TRAININGS / SEMINARS ATTENDED
Training Center: Acacia Hotel Manila                                      Duration:  April 14, 2018

Address: 5400 East Asia Drive cor. Commerce Ave., Filinvest Corporate City, Alabang, Muntinlupa City

Title: A Flight To Travel Entrepreneurship (How to Put up your Own Travel Agency Business)

Training Center: EXL – MMD Training Room                      Duration: September 11, 2015

Address: 6th Floor, One E-com Center, Harbor Drive, Mall of Asia Complex, Pasay City 1308

Title: Sabre Online Travel Counselor Training

Training Center:  Language Learning Center, Julian Felipe    Duration:  March 29, 2010

Address: DeLa Salle University –  Dasmariñas Dasmariñas, Cavite

Title: English Proficiency Program

Training Center:  Abacus Distribution Systems, Inc               Duration:  August 24-28, 2009

Address: 3/F Trafalgar Plaza Bldg.H.V. Dela Costa St., Salcedo Village 1227 Makati City

Title: Abacus Training

ON-THE-JOB TRAINING
Duration: May 18 to June 22 , 2009

Company Name: Universal Holidays Inc.

Address: Third Floor, Dusit Thani Manila, Ayala Center,1223 Makati City,Philippines

Department: Sales Department

Duration: July 8 to August 14, 2009

Company Name: Cathay Pacific Airways Ltd.

Address: Ninoy Aquino International Airport, Terminal 1

Department: Baggage Services Department

Duration: September 27 – 30, 2009

Company Name: MV Superstar Virgo – Star Cruises

Address: Star Cruise Terminal, Pulau Indah, Selangor Darul Ehsan, Malaysia

SPECIAL SKILLS / INTERESTS
·         Have a solid commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

·         Knowledgeable in airline ticket reservation (e.g. Sabre, Abacus), spa reservation system and cruise reservation system (Unified Booking System, Seaware).

·         Skilled in major relevant computer applications like MS Word, MS Excel, MS Powerpoint.

·         Well-versed in oral and written English and Filipino.

CHARACTER REFERENCES
Ms. Maricel Yao                                                                     Ms. Almira Mondonedo

Relationship Manager                                                             Manager

RM Box Center                                                                      Quan Spa – Marriott Hotel Manila

713-8547 / 09298272869                                                        09178040214

[email protected]                                                               [email protected]

Mr. Sean Mark Acolentava                                                     Mr. Michael Romasanta

Assistant Manager                                                                  Transportation Manager

Star Cruises – Genting Philippines Holdings Ltd.                  Resorts World Manila

09178377326                                                                          09178728930

[email protected]                                            [email protected]

Ms. Ma. Belen De Guzman                                                    Mr. Arthur Gonzales

Supervisor                                                                               MMD Supervisor

Airphil Express Ticketing                                                       EXL Services

09224209116                                                                          09063037654

Ms. Marimae Pastolero

Supervisor

Yathal Colorful Waterworld Spa Inc.

09053559976

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Applicant’s Signature