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Junelle Marie Reyes Antonio Front Desk Team Leader

Philippines
• Have a solid commitment to customer serviceAbacus)MS ExcelMS Powerpoint. • Well-versed in oral and written English and Filipino.resolve complex issues and win customer loyalty. • Knowledgeable in airline ticket reservation (e.g. SabreSeaware). • Skilled in major relevant computer applications like MS Wordspa reservation system and cruise reservation system (Unified Booking Systemwith the ability to build productive relationships

Junelle Marie R. Antonio

Blk6 Lot 34 Ph2 Athens Street Golden City

Anabu 2-F Imus Cavite, Philippines 4103

Phone No.: (046) 450-5044

Mobile No.: (63947) 7354515 / (63956) 168-1313

Email Add: [email protected]

 

OBJECTIVE
Obtain a position in your company where I can maximize my customer service skills, and my quality assurance, program development and training experiences. Also, to share the knowledge and experiences that I have acquired from my previous jobs.

 

PERSONAL INFORMATION
Permanent Address      : Blk6 Lot 34 Ph2 Athens Street Golden City Anabu 2-F         Imus Cavite,      Philippines 4103

Birthdate                      :  August 04, 1989

Birth Place                   :  Cavite City

Height                          :  5’3 ft.

Weight                                     :  95 lbs.

Sex                              :  Female

Civil Status                  :  Single

Religion                       :  Roman Catholic

Nationality                   :  Filipino

 

EDUCATIONAL BACKGROUND
Elementary                                                                                                      Year [From] – [To]

School: Dei Christum Academe                                                                       1996 – 2002

Address:  Golden City Imus Cavite, Philippine

 

Secondary

School:  Vel Maris School                                                                   2002 – 2006

Address:  Dasmarinas Cavite,  Philippines

 

College

Course:  Bachelor of Science in Tourism Management (Graduate)      2006 – 2010

School:  Dela Salle University – Dasmarinas

Address:  DBB-B Dasmarinas, Cavite, Philippines 4115West Avenue Dasmarinas Cavite

 

 

 

 

 

 

 

EMPLOYMENT HISTORY
Position: Frontdesk and Cashier Team Leader

Company: Yathal Colorful Waterworld Spa Inc.

Contact Number: (02) 8101771 / (02) 8191768

Address: 5th Floor Plaza 66 Building, Newport Drive cor. Manlunas St. Newport City, Pasay City

Date: May 8, 2017 – January 15, 2019

 

Job Description/Duties and Responsibilities

·         Responsible in assisting guests going in the spa

·         Responsible in processing the hotel reservation

·         Responsible in processing the guest’s bills upon check out

 

Position: Officer – Contact Centre

Company:  Star Cruises – Genting Philippines Holdings Ltd.

Contact Number: (02) 836 6830

Address:  Star Cruises Centre, 100 Andrews Ave. Newport City, Pasay City

Date: July 2016 – January 2017

 

Job Description/Duties and Responsibilities:

·         Provides accurate information to the travellers regarding cruise schedule

·         Assists in processing the cruise booking

·         Provides information regarding the vessel and other details

 

Position: Travel Counselor

Company: EXL Service Philippines Inc.

Contact Number: (02) 976 9000 loc. 82950

Address: 6th Floor, One E-com Center, Harbor Drive, Mall of Asia Complex, Pasay City 1308

Date: July 2015 – January 2016

Reason for Leaving: Resigned

 

Job Description/Duties and Responsibilities:

·         Provides accurate information to the travellers regarding flight schedule and rates

·         Responsible in providing the travellers their current flight schedule

·         Process flight, hotel and car reservation for the business travellers

 

Position:  Resorts World Manila Customer Service Agent

Company:  Star Cruises – Genting Philippines Holdings Ltd.

Contact Number: (02) 836 6830

Address:  Star Cruises Centre, 100 Andrews Ave. Newport City, Pasay City

Date:  April 2013 – December 2014

Reason for Leaving:  Resigned

 

Job Description / Duties and Responsibilities:

·         Responsible for providing accurate information regarding the hotels and its products.

·         Provides the information regarding the events that will be held at the hotels.

·         Provides rates of the hotels and restaurants.

·         Responsible in transferring of calls to the specific departments.

·         Handles emails regarding inquiries.

·         Accepting calls regarding cruise inquiry and cruise reservation.

·         Responsible in Telemarketing for upcoming promotions of the hotel and the cruise line.

 

Position:  Transportation Reservation Assistant

Company:  Resorts World Manila

Contact Number: (02) 908 8888

Address:  Newport Boulevard Newport City, Cybertourism Zone Pasay, Metro Manila

Date:  June 2012 – October 2012

Reason for Leaving:  Resigned

 

Job Description / Duties and Responsibilities:

·         Responsible in accepting calls regarding vehicle availability

·         Accepts reservation of vehicles for the hotel guests

·         Arrange transportation for the guests going to and from different locations in Metro Manila as well as the airport transportation

·         Provides list of the schedule of each shuttle service and private transportation of the guests.

 

Position:  Spa Receptionist

Company:  Marriott Hotel Manila

Contact Number: (02) 988 9999

Address:  No. 10 Newport Boulevard, Newport City Complex, Pasay City, Metro Manila

Date:  December 2011 – April 2012

Reason for Leaving:  Finish Contract

 

Job Description / Duties and Responsibilities:

·         Responsible in accepting spa reservation.

·         Provides guests the information regarding the available spa treatments.

·         Assisting the guests who will use the gym and pool.

·         Accepts phone calls from the hotel guests who will reserve a spa treatment.

 

Position:  Customer Service Agent/Airline Reservation and Ticketing Agent

Company:  Airphil Express / PAL Express

Contact Number: (02) 855 9000

Address:  Domestic Airport, Airport Road, Pasay City

Date:  June 2010 – November 2011

Reason for Leaving:  Finish Contract

 

Job Description / Duties and Responsibilities:

·         Attends to passengers’ inquiry regarding flight schedule.

·         Process airline reservation and tickets.

·         Process group or bulk booking/reservation

 

 

 

 

 

 

 

 

TRAININGS / SEMINARS ATTENDED
Training Center: Acacia Hotel Manila                                      Duration:  April 14, 2018

Address: 5400 East Asia Drive cor. Commerce Ave., Filinvest Corporate City, Alabang, Muntinlupa City

Title: A Flight To Travel Entrepreneurship (How to Put up your Own Travel Agency Business)

 

Training Center: EXL – MMD Training Room                      Duration: September 11, 2015

Address: 6th Floor, One E-com Center, Harbor Drive, Mall of Asia Complex, Pasay City 1308

Title: Sabre Online Travel Counselor Training

 

Training Center:  Language Learning Center, Julian Felipe    Duration:  March 29, 2010

Address: DeLa Salle University –  Dasmariñas Dasmariñas, Cavite

Title: English Proficiency Program

 

Training Center:  Abacus Distribution Systems, Inc               Duration:  August 24-28, 2009

Address: 3/F Trafalgar Plaza Bldg.H.V. Dela Costa St., Salcedo Village 1227 Makati City

Title: Abacus Training

 

 

ON-THE-JOB TRAINING
Duration: May 18 to June 22 , 2009

Company Name: Universal Holidays Inc.

Address: Third Floor, Dusit Thani Manila, Ayala Center,1223 Makati City,Philippines

Department: Sales Department

 

Duration: July 8 to August 14, 2009

Company Name: Cathay Pacific Airways Ltd.

Address: Ninoy Aquino International Airport, Terminal 1

Department: Baggage Services Department

 

Duration: September 27 – 30, 2009

Company Name: MV Superstar Virgo – Star Cruises

Address: Star Cruise Terminal, Pulau Indah, Selangor Darul Ehsan, Malaysia

 

SPECIAL SKILLS / INTERESTS
·         Have a solid commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

·         Knowledgeable in airline ticket reservation (e.g. Sabre, Abacus), spa reservation system and cruise reservation system (Unified Booking System, Seaware).

·         Skilled in major relevant computer applications like MS Word, MS Excel, MS Powerpoint.

·         Well-versed in oral and written English and Filipino.

 

 

 

 

CHARACTER REFERENCES
Ms. Maricel Yao                                                                     Ms. Almira Mondonedo

Relationship Manager                                                             Manager

RM Box Center                                                                      Quan Spa – Marriott Hotel Manila

713-8547 / 09298272869                                                        09178040214

[email protected]                                                               [email protected]

 

Mr. Sean Mark Acolentava                                                     Mr. Michael Romasanta

Assistant Manager                                                                  Transportation Manager

Star Cruises – Genting Philippines Holdings Ltd.                  Resorts World Manila

09178377326                                                                          09178728930

[email protected]                                            [email protected]

 

Ms. Ma. Belen De Guzman                                                    Mr. Arthur Gonzales

Supervisor                                                                               MMD Supervisor

Airphil Express Ticketing                                                       EXL Services

09224209116                                                                          09063037654

 

Ms. Marimae Pastolero

Supervisor

Yathal Colorful Waterworld Spa Inc.

09053559976

 

 

_________________________

Applicant’s Signature

Education

2006 - 2010 Bachelor of Science in Tourism Management at Dela Salle University - Dasmarinas

Experience

May 8, 2017 – January 15, 2019 Frontdesk and Cashier Team Leader at Yathal Colorful Waterworld Spa Inc.

• Responsible in assisting guests going in the spa
• Responsible in processing the hotel reservation
• Responsible in processing the guest’s bills upon check out

July 2016 – January 2017 Officer – Contact Centre at Star Cruises – Genting Philippines Holdings Ltd.

• Provides accurate information to the travellers regarding cruise schedule
• Assists in processing the cruise booking
• Provides information regarding the vessel and other details

July 2015 – January 2016 Travel Counselor at EXL Service Philippines Inc.

• Provides accurate information to the travellers regarding flight schedule and rates
• Responsible in providing the travellers their current flight schedule
• Process flight, hotel and car reservation for the business travellers

April 2013 – December 2014 Resorts World Manila Customer Service Agent at Star Cruises – Genting Philippines Holdings Ltd.

• Responsible for providing accurate information regarding the hotels and its products.
• Provides the information regarding the events that will be held at the hotels.
• Provides rates of the hotels and restaurants.
• Responsible in transferring of calls to the specific departments.
• Handles emails regarding inquiries.
• Accepting calls regarding cruise inquiry and cruise reservation.
• Responsible in Telemarketing for upcoming promotions of the hotel and the cruise line.

June 2012 – October 2012 Transportation Reservation Assistant at Resorts World Manila

• Responsible in accepting calls regarding vehicle availability
• Accepts reservation of vehicles for the hotel guests
• Arrange transportation for the guests going to and from different locations in Metro Manila as well as the airport transportation
• Provides list of the schedule of each shuttle service and private transportation of the guests.

December 2011 – April 2012 Spa Receptionist at Marriott Hotel Manila

• Responsible in accepting spa reservation.
• Provides guests the information regarding the available spa treatments.
• Assisting the guests who will use the gym and pool.
• Accepts phone calls from the hotel guests who will reserve a spa treatment.

June 2010 – November 2011 Customer Service Agent/Airline Reservation and Ticketing Agent at Airphil Express / PAL Express

• Attends to passengers’ inquiry regarding flight schedule.
• Process airline reservation and tickets.
• Process group or bulk booking/reservation