Gwendolyn A. Entrina
Supply Chain Professional
Supply chain professional with almost 9 years of experience in planning, inventory and procurement. Currently engaged on operations mainly in source-to-pay in a shared services set-up.
[email protected] +639998297858 Bagbag, Quezon City, PH linkedin.com/in/Gwendolyn-entrina
SKILLS
SAP Positive Attitude MS Office Decision Making
Legacy System (Lotus Notes) Leadership Macros Project Management
Lean Six Sigma Communication Problem Solving Inventory Management
WORK EXPERIENCE
Buyer Analyst | Taguig City
3M Global Service Center – Source-to-Pay – October 2018 – Present
v Performs Transactional buying activities includes:
o Managing the purchase order process to completion
o Maintaining price information in the system
o Follow through on PO deliveries and vendor coordination
o Purchasing Reporting activities
v Resolving exception and handling requires from suppliers and clients.
v Follows a variety of clearly defined procedure under general guidance within Sourcing areas:
v Ensure compliance to internal source-to-pay business rules and controls.
Specialist 2, Procurement | Mandaluyong City
Vertiv Co. formely Emerson Electric Asia, Limited ROHQ – April 2015 – September 2018
v Procures materials to meet customer requirements at an optimal cost while and schedules supplier deliveries based on requirements.
v Maintains lot sizes, period of supply, planning-bill demand, lead time and minimum order quantities with the suppliers.
v Supports the phase out/in of products to avoid obsolete inventory.
v Obtains supplier quotations as required, notifies suppliers of engineering changes to drawings/specifications and provides suppliers with forecast and open order information.
v Ensures that all released Purchase Orders are sent to suppliers and are confirmed following the required turn-around time.
v Resolves invoice issues, coordinates with Procurement Manager/Counterparts on the reasons of the discrepancy and adjusts system information when necessary.
v Monitors supplier performance related to on-time delivery (OTD) and quality.
v Maintains reports and trend analysis schedules as required to track major objectives for Purchasing.
v Reviews Open Purchase Orders on a regular basis to execute expediting and schedule push outs as required to avoid Shortages and ensures correct/accurate data are maintained in ERP system.
v Identifies customer needs through communication and probing.
v Provide feedback on customer inquiries on a timely manner.
v Assists customers in handling, servicing, follow-up, communication and closure of issues.
v Completes workload on time. Monitors if transactions are processed in a timely manner.
v Implements error-proofing methods to ensure all transactions done are accurately.
v Participates in conferences calls, meetings and discussions with counterparts.
v Adheres to shift schedules and attendance expectations to ensure consistent support to customers and a balanced workload for peers.
v Coordinates with other teams/support to complete the request of customers.
v Records and submits periodic and/or quarterly transaction records, log sheets and/or trackers.
v Plans, executes and manages own workload and projects in cooperation with line leaders.
v Participates in team meetings. Huddles and information cascades.
v Identifies problems areas and sources, offers possible solutions and escalates to line leaders/seniors when necessary.
Stock Controller | Malabon City
Paperlink, Inc – May 2008 – March 2015
Inventory Controller
v Develop accurate, consistent, and enhancements to the inventory reporting structure.
v Maintaining inventory level of adhesives, wrappers and other supplies needed on the production process.
v Daily updating the manual inventory using of stock card for all the supplies together with usage or quantity consume for that day.
v Weekly submission of Inventory and Reordering report for all the supplies needed for the whole operation.
v Upon the delivery of supplies from the supplier, receive and ensure the quantity and quality of the delivered item.
v For the finished goods product. Counter checking the quantity of products, the proper labeling of finished goods products before transferring to warehouse.
v Encode the entire inventory of finished goods product to inventory system (FoxPro) before the end of the day and make sure to update every product for the whole operation.
v Accurate warehouse control and stock record keeping of base material and finished goods.
v For the waste materials. Update waste materials inventories transported to the waste materials warehouse.
Quality Control
v Monitoring engineering principles, tools and techniques to optimize systems and process for the development and improvement of quality of the products.
v Evaluate manufacturing quality performance capability develop criteria to monitor and improve existing processes.
v Planning, monitoring, and appraising job results; coaching, counselling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
v Completes production plan by scheduling and assigning personnel; accomplishing work results; establishing priorities; monitoring progress; revising schedules; resolving problems; reporting results of the processing flow on shift production summaries.
v Perform motion and time study to establish standard times for improving work methods.
Customer Service Representative | Greenhills, San Juan
Samsung Philippines – November 2007 – March 2008
v Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.
v Analyzed call volume and average call time to monitor Customer Service Representative Performance and productivity.
v Accurately documented, researched and resolved customer service issues.
v Addressed and resolved customer product complaints empathetically and professionally.
v Resolved service, pricing and technical problems for customers by asking clear and specific questions.
EDUCATION
Bachelor of Science Industrial Engineering
New Era University – Quezon City
Diliman Quezon City, Philippines
TRAININGS
v 3M Service Center: Green Belt Training (February 2019)
v 3M Service Center: Consistently hitting metrics and for excellent job on India reporting (January 2019)
v MBTI & Team Effectiveness Training (November 2017)
v MBTI & Team Effectiveness Training (November 2017)
v PROJECT MANAGEMENT FOR UNOFFICIAL PROJECT MANAGER (July 2017)
v PERFECTION EXECUTION (June 2015)
v PROJECT MANAGEMENT FOR UNOFFICIAL PROJECT MANAGER (July 2017)
v PERFECTION EXECUTION (June 2015)
v PERSONAL EMPOWERMENT: TAKING INITIATIVE (March 2016)
Refences and other information available upon request.
I hereby certify that the above information is true ad correct to the best of my knowledge and behalf.
ENTRINA, Gwendolyn A.
Applicant