Gwendolyn A. Entrina

Supply Chain Professional

Supply chain professional with almost 9 years of experience in planning, inventory and procurement. Currently engaged on operations mainly in source-to-pay in a shared services set-up.

[email protected]                +639998297858                      Bagbag, Quezon City, PH                      linkedin.com/in/Gwendolyn-entrina

SKILLS

SAP                                                     Positive Attitude                MS Office                             Decision Making

Legacy System (Lotus Notes)           Leadership                          Macros                                Project Management

Lean Six Sigma                                   Communication                 Problem Solving                 Inventory Management

WORK EXPERIENCE

Buyer Analyst | Taguig City

3M Global Service Center – Source-to-Pay – October 2018 – Present

v                 Performs Transactional buying activities includes:

o   Managing the purchase order process to completion

o   Maintaining price information in the system

o   Follow through on PO deliveries and vendor coordination

o   Purchasing Reporting activities

v  Resolving exception and handling requires from suppliers and clients.

v  Follows a variety of clearly defined procedure under general guidance within Sourcing areas:

v  Ensure compliance to internal source-to-pay business rules and controls.

Specialist 2, Procurement | Mandaluyong City

Vertiv Co. formely Emerson Electric Asia, Limited ROHQ – April 2015 – September 2018

v  Procures materials to meet customer requirements at an optimal cost while and schedules supplier deliveries based on requirements.

v  Maintains lot sizes, period of supply, planning-bill demand, lead time and minimum order quantities with the suppliers.

v  Supports the phase out/in of products to avoid obsolete inventory.

v  Obtains supplier quotations as required, notifies suppliers of engineering changes to drawings/specifications and provides suppliers with forecast and open order information.

v  Ensures that all released Purchase Orders are sent to suppliers and are confirmed following the required turn-around time.

v  Resolves invoice issues, coordinates with Procurement Manager/Counterparts on the reasons of the discrepancy and adjusts system information when necessary.

v  Monitors supplier performance related to on-time delivery (OTD) and quality.

v  Maintains reports and trend analysis schedules as required to track major objectives for Purchasing.

v  Reviews Open Purchase Orders on a regular basis to execute expediting and schedule push outs as required to avoid Shortages and ensures correct/accurate data are maintained in ERP system.

v  Identifies customer needs through communication and probing.

v  Provide feedback on customer inquiries on a timely manner.

v  Assists customers in handling, servicing, follow-up, communication and closure of issues.

v  Completes workload on time. Monitors if transactions are processed in a timely manner.

v  Implements error-proofing methods to ensure all transactions done are accurately.

v  Participates in conferences calls, meetings and discussions with counterparts.

v  Adheres to shift schedules and attendance expectations to ensure consistent support to customers and a balanced workload for peers.

v  Coordinates with other teams/support to complete the request of customers.

v  Records and submits periodic and/or quarterly transaction records, log sheets and/or trackers.

v  Plans, executes and manages own workload and projects in cooperation with line leaders.

v  Participates in team meetings. Huddles and information cascades.

v  Identifies problems areas and sources, offers possible solutions and escalates to line leaders/seniors when necessary.

Stock Controller | Malabon City

Paperlink, Inc – May 2008 – March 2015

Inventory Controller

v  Develop accurate, consistent, and enhancements to the inventory reporting structure.

v  Maintaining inventory level of adhesives, wrappers and other supplies needed on the production process.

v  Daily updating the manual inventory using of stock card for all the supplies together with usage or quantity consume for that day.

v  Weekly submission of Inventory and Reordering report for all the supplies needed for the whole operation.

v  Upon the delivery of supplies from the supplier, receive and ensure the quantity and quality of the delivered item.

v  For the finished goods product. Counter checking the quantity of products, the proper labeling of finished goods products before transferring to warehouse.

v  Encode the entire inventory of finished goods product to inventory system (FoxPro) before the end of the day and make sure to update every product for the whole operation.

v  Accurate warehouse control and stock record keeping of base material and finished goods.

v  For the waste materials. Update waste materials inventories transported to the waste materials warehouse.

Quality Control

v  Monitoring engineering principles, tools and techniques to optimize systems and process for the development and improvement of quality of the products.

v  Evaluate manufacturing quality performance capability develop criteria to monitor and improve existing processes.

v  Planning, monitoring, and appraising job results; coaching, counselling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.

v  Completes production plan by scheduling and assigning personnel; accomplishing work results; establishing priorities; monitoring progress; revising schedules; resolving problems; reporting results of the processing flow on shift production summaries.

v  Perform motion and time study to establish standard times for improving work methods.

Customer Service Representative | Greenhills, San Juan

Samsung Philippines – November 2007 – March 2008

v  Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.

v  Analyzed call volume and average call time to monitor Customer Service Representative Performance and productivity.

v  Accurately documented, researched and resolved customer service issues.

v  Addressed and resolved customer product complaints empathetically and professionally.

v  Resolved service, pricing and technical problems for customers by asking clear and specific questions.

EDUCATION

Bachelor of Science Industrial Engineering

New Era University –  Quezon City

Diliman Quezon City, Philippines

TRAININGS

v  3M Service Center: Green Belt Training (February 2019)

v  3M Service Center: Consistently hitting metrics and for excellent job on India reporting (January 2019)

v  MBTI & Team Effectiveness Training (November 2017)

v  MBTI & Team Effectiveness Training (November 2017)

v  PROJECT MANAGEMENT FOR UNOFFICIAL PROJECT MANAGER (July 2017)

v  PERFECTION EXECUTION (June 2015)

v  PROJECT MANAGEMENT FOR UNOFFICIAL PROJECT MANAGER (July 2017)

v  PERFECTION EXECUTION (June 2015)

v  PERSONAL EMPOWERMENT: TAKING INITIATIVE (March 2016)

Refences and other information available upon request.

I hereby certify that the above information is true ad correct to the best of my knowledge and behalf.

ENTRINA, Gwendolyn A.

Applicant