Grace M. Pasag
49 Relleno st Fiesta Homes Subd.,
San Jose Dasmarinas City Cavite

Email: [email protected]

Mobile #: 09175913993 / 09988540723

Objective

To seek employment where hard work will be compensated within a challenging environment and be a part of an organization where opportunity for career advancement is encouraged.

Personal & Professional Profile

Ø  Highly motivated and driven extrovert who is self-confident

Ø  A capable, result-oriented professional with sense of responsibility & dynamic team player with leadership skills

Ø  Able to work under tremendous pressure and meet deadlines with ease and efficiency

Ø  Good inter-personal relations and communication skills

Ø  Self-starter, proactive with sound judgement and planning skills with the ability to learn and adopt new technology

Ø  Establish and maintain good working relationships with Officials, colleagues and clients

Professional Experience

Duration:                                          May 2019 – Present

Organization:                                   Vera and Associates Bookkeeping Services

Bacoor, Cavite

Accounting Staff

Ø  Responsible for billing such as accounts payable and accounts receivable.

Ø  Data entry of expense voucher and receipts in Quick book.

Ø  Filling of Tax returns.

Ø  Preparing and maintaining accounting documents and records.

Duration:                                          July 2018 – April 2019

Organization:                                   Kalipayan Institute for Skills Advancement

Dasmarinas City, Cavite

Admin and Finance Manager

Ø  Oversees the company’s financial operations and reporting, as well as conducts administrative tasks such as communicating with clients and engaging in personal decisions.

Ø  Exercise administrative control over many aspects of the financial operation of the business, including budgeting, payroll/human resources and business planning. Ensure that records across financial departments are accurate.

Ø  Oversee accounts and cash flow, administer internal audits and cooperate with external auditors.

Ø  Ensure that the human resource department operates in line with standards and regulations and training new and junior staffs.

Duration:                                          September 2011 – June 2018

Organization:                                   Kalipayan Resort Inc.

Dasmarinas City, Cavite

Operations Manager

Ø  Oversees various departments such as Food and Beverages, Front Office, Housekeeping and Purchasing

Ø  Oversees company’s production of Foods and services. Make sure that the company’s product and services meet customer satisfaction.

Ø  Oversees company’s budget and established sales and profit goals.

Ø  Conduct employee performance reviews in a timely manner and attending staff meetings.

Ø  Make sure that the company follow changes in government rues and regulations related to labour issues, safety requirements and environmental issues.

Ø  Make sure that the operations run smoothly and effectively

Ø  Make sure that the company conducts business in a safe manner, comply with safety and environmental rules and regulations.

Duration:                                          March 2010 to March 2011

Organization:                                   AL FUTTAIM MOTORS (Toyota)

Sharjah, UAE

EM RECEPTIONIST

Ø  Greet, assist and answer customers inquiries

Ø  Receive vehicles and advise customers about necessary service for routine service.

Ø  Help identify a mechanical problem by questioning the customer or doing a visual inspection or road test to confirm source(s) of the repairs.

Ø  Prepare work order for needed repair showing time, estimate cost for the service and brief description of the problem to help mechanic locate the problem.

Ø  Getting customer approval to do additional work performed and charges being billed and preparing pro-forma invoices.

Ø  Contact the customer to inform that the vehicle is ready for collection.

Ø  Responsible in doing post service follow up.

Ø  Handling customer complaints and maintain high customer satisfaction standards.

Duration:                                          February 2007 to February 2010

Organization:                                   LIBERTY AUTOMOBILES CO.  (General Motors)

Sharjah, UAE

CRM Coordinator (January 2009 to February 2010)

Ø  Receives and responds to all customers inquiries through telephone.

Ø  Scheduling service appointments and receiving vehicle information through telephone and email.

Ø  Tracks the daily appointments and prepares monthly report.

Ø  Responsible in doing Post Service Follow-Up.

Ø  Obtain and records customer and vehicle data using the dealership service control system.

Ø  Analyzes requests for assistance and advises customers of approval/denial of request based on

current policies and procedures.

Ø  Interacts closely with customers and internal department in order to determine the correct

resolution to inquiries and concerns.

Ø  Responsible for the delivery of exceptional service to both internal and external customers.

Ø  Committed in building relationships with customers and understands the importance of being

voice of the company.

Service Advisor (February 2007 to December 2008)

Ø  Greet, assist and answer customers inquiries

Ø  Receive vehicles and advise customers about necessary service for routine service.

Ø  Help identify a mechanical problem by questioning the customer or doing a visual inspection or road test to confirm source(s) of the repairs.

Ø  Prepare work order for needed repair showing time, estimate cost for the service and brief description of the problem to help mechanic locate the problem.

Ø  Getting customer approval to do additional work performed and charges being billed and preparing pro-forma invoices.

Ø  Contact the customer to inform that the vehicle is ready for collection.

Ø  Responsible in doing post service follow up.

Ø  Handling customer complaints and maintain high customer satisfaction standards.

Ø  Prepares daily and monthly report of labour targets for Service Advisors and Technicians.

Duration:                                          November 2005 to November 2006

Organization:                                   AL HABTOOR MOTORS CO.  (Mitsubishi)

DIP Dubai, UAE

Service Advisor / Receptionist

Ø  Greet, assist and answer customers inquiries

Ø  Receive vehicles and advise customers about necessary service for routine service.

Ø  Help identify a mechanical problem by questioning the customer or doing a visual inspection or road test to confirm source(s) of the repairs.

Ø  Prepare work order for needed repair showing time, estimate cost for the service and brief description of the problem to help mechanic locate the problem.

Ø  Getting customer approval to do additional work performed and charges being billed and preparing pro-forma invoices.

Ø  Contact the customer to inform that the vehicle is ready for collection.

Ø  Responsible in doing post service follow up.

Ø  Handling customer complaints and maintain high customer satisfaction standards.

Ø  Prepares daily and monthly report of labour targets for Service Advisors and Technicians.

Duration:                                          May 2005 to October 2005

Organization:                                   CHELSEA HOTEL

Dubai, UAE

Receptionist

Ø  Welcome, greets and escort customers/guests to their tables.

Ø  Attends to all customers/guest inquiries and take food and beverage orders over the telephone.

Ø  Assists in taking food and beverage orders.

Ø  Ensure the cleanliness of the outlet including flowers and decorations.

Ø  Inform housekeeping to all linens needed for the day.

Ø  Performs other duties assigned by the superior.

Duration:                                          June 2000 to March 2005

Organization:                                   KALIPAYAN RESORT INC.

Dasmarinas Cavite, PHILIPPINES

Asst. Administrator (Sept. 2002 to March 2005)

Ø  Attending telephone, fax and e-mail inquiries.

Ø  Responsible in ordering, monitoring stocks, inventory for needed materials

Ø  Organizes the employees’ payroll and ensures that they receive their salary accurately and in a timely manner.

Ø  Conducts accurate evaluation of the performance and productivity of the employees, particularly the newly hired while assisting them in their functions.

Ø  Trains and supervises the staff in carrying out daily tasks.

Ø  Responsible in doing the monthly schedule of the employees.

Ø  Maintain, update employee files and handles filing of documents.

Ø  Handle accounts-related jobs such as invoice and cheque issuance and bank transactions.

Ø  Responsible for all sales collections of customers of the company products.

Ø  Accepting collections from customers in form of cash or checks.

Banquet Coordinator (October 2000 to August 2002)

Ø  Meet with clients and attend to the detail of their events (including weddings, business meetings, small conferences, internal and external meetings).

Ø  Sell the resort facilities and services with emphasis on the banquet facilities.

Ø  Coordinates and assist client reservation for functions, such as wedding, debut, seminars, etc.

Ø  Provides existing and potential customers with official quote / price list.

Ø  Update all banquet bookings, keep trace of booking deadlines and follow up all banquet bookings accordingly to maximize banquet occupancy and sales

Ø  Prepare Banquet Event Order, coordinates, supervises and assist the banquet service department in order to achieve the high level of guest satisfaction within the budget cost.

Ø  Maintaining good relations with customers during job practice.

Ø  Ensure amount in the safe are balance all the time.

Cashier (June 200 to September 2000)

Ø  Preparing bill statement.

Ø  Ensures all invoices and other supporting documents are stamped with “PAID” and recording all invoices.

Ø  Responsible for designing the daily menus and managed daily menu change.

Ø  Prepare financial transactions including balance and deposit of the daily takings.

Trainings and Seminars

Ø  October 24-28, 2010 – TSA21 Level 1 Training

National Service Division

Dubai, UAE

Ø  June 23, 2009 – Improve Your Telephone Skills

Spearhead Training

Liberty Automobiles Co. LLC.

Sharjah, UAE

Ø  September 2007-Professional Service Consultant Training

Liberty Automobiles Co. LLC.

Sharjah, UAE

Ø  August 2007-General Motors Satisfaction Training

Dusit Hotel, Dubai UAE

Ø  July 1999-Dec.1999-On the Job Training

Prime Town Century Tower

Makati City, Metro Manila

Ø  Oct.1998-Table Service Participants Mini Chef’s on Parade

University of Perpetual Help

Las Pinas, Metro Manila

Educational Attainment
Ø  Bachelor of Science major in Hotel and Restaurant Management

University of Perpetual Help Rizal – June 1996 to Oct 2000

Las Pinas City, Philippines

Personal Details

Date of Birth:                           04 August 1980

Age:                                           38

Nationality:                              Filipino

Marital status:                         Married

Gender:                                     Female

Contact Details:                       09175913993 / 09988540723

E mail address:                        [email protected]

References

Ø  Will be readily furnished upon request