Noeliza Jane Mabansag Passenger Service Agent
PhilippinesPROFESSIONAL SUMMARY
Good relationship-building and problem-solving abilities with a resilient and adaptable approach. Positive, upbeat, collaborate and friendly with the ability to go the extra mile to ensure customer satisfaction. Efficient, hardworking, exceptional communication and interpersonal skills with the ability to work a flexible schedule including holiday, weekends and evening.
SKILLS
- Quality Customer Service and Excellent Communication Skills
- Proficient in Althea; Amadeus and Airport Sabre Solution
- Knowledgeable in passenger profiling, travel documents, and visa information.
- Proficient in MS Word, researching and reservation.
- Work under pressure, deadline driven, and physically fit.
Personal Information
ADDRESS:
Blk. 6 Lot 14 Saint Francis Street Zone 3B Central Signal Village Taguig City
DATE OF BIRTH: AGE:
November 12, 1994 24 yrs. old
NATIONALITY: CIVIL STATUS:
Filipino Single
Contact Information:
? 0905-270-6237
Education
- June 2011 - April 2015 Bachelor of Science in Tourism Management at University of the East
Experience
- April 18, 2019 - June 13, 2019 Passenger Service Agent at Macroasia Airport Service Corporation
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• Check-in luggage and confirmed all carry-on items met federal guidelines.
• Oversaw ticketing, gate and ramp services.
• Announced flight status updates and information about gate changes over the public address system.
• Tagged baggage and routed to an appropriate location for loading and screening.
• Meeting the needs and safety requirements of passengers and airport personnel.
• Assist customers before and after the flight and ensure the smooth travel of anyone boards an aircraft. - June 16, 2015 - November 30, 2016 Usherette at Cultural Center of the Philippines
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• Directed ticket holders to seat and facility locations.
• Reviewed tickets for authenticity and applicability to particular an event.
• Provide information about current and future event and facility.
• Greeted customers with a smile and provide friendly, knowledgeable service.
• Ensured compliance with relevant regulatory employment rules and standard.