Noeliza Jane Mabansag Passenger Service Agent

deadline drivenExcellent Communication SkillsMS ExcelMS power PointMS WordPassenger ProfilingQuality Customer ServiceResearchingReservationTravel DocumentsVisa informationWork under pressure

 Good relationship-building and problem-solving abilities with a resilient and adaptable approach. Positive, upbeat, collaborate and friendly with the ability to go the extra mile to ensure customer satisfaction. Efficient, hardworking, exceptional communication and interpersonal skills with the ability to work a flexible schedule including holiday, weekends and evening.


  •   Quality Customer Service and Excellent Communication Skills
  •   Proficient in Althea; Amadeus and Airport Sabre Solution
  •   Knowledgeable in passenger profiling, travel documents, and visa information.
  •   Proficient in MS Word, researching and reservation.
  •   Work under pressure, deadline driven, and physically fit.


Personal Information


Blk. 6 Lot 14 Saint Francis Street Zone 3B Central Signal Village Taguig City

DATE OF BIRTH:                 AGE:

November 12, 1994               24 yrs. old

NATIONALITY:                   CIVIL STATUS:

Filipino                                   Single


Contact Information:

? 0905-270-6237

[email protected]



June 2011 - April 2015 Bachelor of Science in Tourism Management at University of the East


April 18, 2019 - June 13, 2019 Passenger Service Agent at Macroasia Airport Service Corporation

• Check-in luggage and confirmed all carry-on items met federal guidelines.
• Oversaw ticketing, gate and ramp services.
• Announced flight status updates and information about gate changes over the public address system.
• Tagged baggage and routed to an appropriate location for loading and screening.
• Meeting the needs and safety requirements of passengers and airport personnel.
• Assist customers before and after the flight and ensure the smooth travel of anyone boards an aircraft.

June 16, 2015 - November 30, 2016 Usherette at Cultural Center of the Philippines

• Directed ticket holders to seat and facility locations.
• Reviewed tickets for authenticity and applicability to particular an event.
• Provide information about current and future event and facility.
• Greeted customers with a smile and provide friendly, knowledgeable service.
• Ensured compliance with relevant regulatory employment rules and standard.