Kenesha Hall Front Desk Agent
Falmouth, Trelawny, JamaicaKenesha Hall
RACE COURSE DISTRICT,
FALMOUTH P.O.,
TRELAWNY.
TELE: (876) 899-2258
EMAIL: [email protected]
_____________________________________________________________________________
Objective
To secure a position in a reputable organization where my skills may be utilized and where there is professional and personal growth for both the organization and myself.
Education
2017 (Ongoing) Montego Bay Community College
Bachelor Degree Hospitality & Tourism Management
Major: Hospitality
2014-2016 Montego Bay Community College
Associate Degree Hospitality & Tourism Management
Major: Accommodation
Experience
Sept 2010 to Present
Records Clerk (Temporary)
Government Electrical Inspectorate Office
34 Market St, St James
· Resolve Queries
· Register Incoming &Outgoing Mails
· Prepare Certificates
· Filing of Correspondences
· Register & Dispatch Certificates
· Data entries
2009 -2010
Telephone Agent
Strobe Communication Limited
St James Street, Montego Bay,
St. James
· Obtains client information by answering telephone calls; interviewing clients; verifying information.
· Determines eligibility by comparing client information to requirements.
· Informs clients by explaining procedures; answering questions; providing information.
· Maintains communication equipment by reporting problems.
· Follow up customer calls where necessary
2008(Temporary for Two (2) months)
Records Clerk
Government Electrical Inspectorate Office
· Answered telephone calls
· Handled customer queries and complaints
· Prepare Electrical certificates
· Log all incoming and outgoing mails
2006-2008
Rooms Division Supervisor
Doctors Cave Beach Hotel
Gloucester Ave., St. James
· Supervised a team of 8 persons at the front desk and bell desk.
· Had responsibility for the maintenance of guests’ records during their stay.
· Worked closely with the Executive Housekeeper in ensuring that all rooms were adequately prepared for arrival of guests.
· Conducted weekly site inspections on rooms for renovation purposes.
· Handled customer queries and complaints.
· Reported directly to the Reservations Manager.
2004-2006
Front Desk Agent
Starfish Hotel
Coopers Pen, Trelawny
· Checked in and/or out guests.
· Updated guests’ records.
· Managed a daily float.
· Answer inquiries regarding guest complaint and hotel services
· Provided gracious and efficient telephone services
2003-2004
Sales Representative
Courts Jamaica Ltd
Water Square, Falmouth, Trelawny
· Boosted company sales through personalized customer services.
CERTIFICATE
2017 First Aid- Jamaica Red Cross
2015 Team Jamaica Certificate
Special Recognition Award for Best Presenter (TPDCo)
2012 Heart Trust NTA Certificate
· Developing and updating Hospitality Industry Knowledge
· Operate in a cultural diverse environment
· Work with colleagues and customers
2009 Telemarketing Certificate
2004 Ministry of Education – Youth Service
Certificate in Sales/Clerical Administration Corps
Interests Travelling, reading, exercising, listening to music, snorkeling and socializing.
References Mr. Bertram Alder (J.P.)
Norwood Gardens Housing Scheme
Montego Bay, St. James
Tel; 876-467-7485
Mr. Vincent Bailey
Executive Engineer
Government Electrical inspectorate
34 Market Street,
Montego Bay, St. James
Tel: 952-2683/361-7778
Kenesha Hall
RACE COURSE DISTRICT,
FALMOUTH P.O.,
TRELAWNY.
TELE: (876) 899-2258
EMAIL: [email protected]
_____________________________________________________________________________
Objective
To secure a position in a reputable organization where my skills may be utilized and where there is professional and personal growth for both the organization and myself.
Education
2017 (Ongoing) Montego Bay Community College
Bachelor Degree Hospitality & Tourism Management
Major: Hospitality
2014-2016 Montego Bay Community College
Associate Degree Hospitality & Tourism Management
Major: Accommodation
Experience
Sept 2010 to Present
Records Clerk (Temporary)
Government Electrical Inspectorate Office
34 Market St, St James
· Resolve Queries
· Register Incoming &Outgoing Mails
· Prepare Certificates
· Filing of Correspondences
· Register & Dispatch Certificates
· Data entries
2009 -2010
Telephone Agent
Strobe Communication Limited
St James Street, Montego Bay,
St. James
· Obtains client information by answering telephone calls; interviewing clients; verifying information.
· Determines eligibility by comparing client information to requirements.
· Informs clients by explaining procedures; answering questions; providing information.
· Maintains communication equipment by reporting problems.
· Follow up customer calls where necessary
2008(Temporary for Two (2) months)
Records Clerk
Government Electrical Inspectorate Office
· Answered telephone calls
· Handled customer queries and complaints
· Prepare Electrical certificates
· Log all incoming and outgoing mails
2006-2008
Rooms Division Supervisor
Doctors Cave Beach Hotel
Gloucester Ave., St. James
· Supervised a team of 8 persons at the front desk and bell desk.
· Had responsibility for the maintenance of guests’ records during their stay.
· Worked closely with the Executive Housekeeper in ensuring that all rooms were adequately prepared for arrival of guests.
· Conducted weekly site inspections on rooms for renovation purposes.
· Handled customer queries and complaints.
· Reported directly to the Reservations Manager.
2004-2006
Front Desk Agent
Starfish Hotel
Coopers Pen, Trelawny
· Checked in and/or out guests.
· Updated guests’ records.
· Managed a daily float.
· Answer inquiries regarding guest complaint and hotel services
· Provided gracious and efficient telephone services
2003-2004
Sales Representative
Courts Jamaica Ltd
Water Square, Falmouth, Trelawny
· Boosted company sales through personalized customer services.
CERTIFICATE
2017 First Aid- Jamaica Red Cross
2015 Team Jamaica Certificate
Special Recognition Award for Best Presenter (TPDCo)
2012 Heart Trust NTA Certificate
· Developing and updating Hospitality Industry Knowledge
· Operate in a cultural diverse environment
· Work with colleagues and customers
2009 Telemarketing Certificate
2004 Ministry of Education – Youth Service
Certificate in Sales/Clerical Administration Corps
Interests Travelling, reading, exercising, listening to music, snorkeling and socializing.
References Mr. Bertram Alder (J.P.)
Norwood Gardens Housing Scheme
Montego Bay, St. James
Tel; 876-467-7485
Mr. Vincent Bailey
Executive Engineer
Government Electrical inspectorate
34 Market Street,
Montego Bay, St. James
Tel: 952-2683/361-7778
Education
- Sept 2017-2019 Bachelor Degree in Hospitality and Tourism Management( Hospitality Major) at Montego Bay Community College
- Sept 2014-2016 Associate Degree in Hopsitality and Tourism Management ( Accommodation Major) at Montego Bay Community College
Experience
- Sept 2010 to present Records Clerk at Government Electrical Inspectorate
- 2009-2010 Telephone Agent at Strobe Communication Limited
-
Was layed off due to low season
- 2008-2008 Records Clerk at Government Electrical Inspectorate
-
Temporary for two months
- 2006-2008 Rooms Division Supervisor at Doctors Cave Hotel
- 2004-2006 Front Desk Agent at Starfish Hotel