Kenesha Hall

RACE COURSE DISTRICT,

FALMOUTH P.O.,

TRELAWNY.

TELE: (876) 899-2258

EMAIL: [email protected]

_____________________________________________________________________________

Objective

To secure a position in a reputable organization where my skills may be utilized and where there is professional and personal growth for both the organization and myself.

Education

2017 (Ongoing)           Montego Bay Community College

Bachelor Degree Hospitality & Tourism Management

Major: Hospitality

2014-2016                  Montego Bay Community College

Associate Degree Hospitality & Tourism Management

Major: Accommodation

Experience

Sept 2010 to Present

Records Clerk (Temporary)

Government Electrical Inspectorate Office

34 Market St, St James

·         Resolve Queries

·         Register Incoming &Outgoing Mails

·         Prepare Certificates

·         Filing of Correspondences

·         Register & Dispatch Certificates

·         Data entries

2009 -2010
Telephone Agent

Strobe Communication Limited

St James Street, Montego Bay,

St. James

·         Obtains client information by answering telephone calls; interviewing clients; verifying information.

·         Determines eligibility by comparing client information to requirements.

·         Informs clients by explaining procedures; answering questions; providing information.

·         Maintains communication equipment by reporting problems.

·         Follow up customer calls where necessary

2008(Temporary for Two (2) months)

Records Clerk

Government Electrical Inspectorate Office

·         Answered telephone calls

·         Handled customer queries and complaints

·         Prepare Electrical certificates

·         Log all incoming and outgoing mails

2006-2008

Rooms Division Supervisor

Doctors Cave Beach Hotel

Gloucester Ave., St. James

·         Supervised a team of 8 persons at the front desk and bell desk.

·         Had responsibility for the maintenance of guests’ records during their stay.

·         Worked closely with the Executive Housekeeper in ensuring that all rooms were adequately prepared for arrival of guests.

·         Conducted weekly site inspections on rooms for renovation purposes.

·         Handled customer queries and complaints.

·         Reported directly to the Reservations Manager.

2004-2006

Front Desk Agent

Starfish Hotel

Coopers Pen, Trelawny

·         Checked in and/or out guests.

·         Updated guests’ records.

·         Managed a daily float.

·         Answer inquiries regarding guest complaint and hotel services

·         Provided gracious and efficient telephone services

2003-2004

Sales Representative

Courts Jamaica Ltd

Water Square, Falmouth, Trelawny

·         Boosted company sales through personalized customer services.

CERTIFICATE

2017                            First Aid- Jamaica Red Cross

2015                            Team Jamaica Certificate

Special Recognition Award for Best Presenter (TPDCo)

2012                            Heart Trust NTA Certificate

·         Developing and updating Hospitality Industry Knowledge

·         Operate in a cultural diverse environment

·         Work with colleagues and customers

2009                            Telemarketing Certificate

2004                            Ministry of Education – Youth Service

Certificate in Sales/Clerical Administration Corps

Interests            Travelling, reading, exercising, listening to music, snorkeling and            socializing.

References        Mr. Bertram Alder (J.P.)

Norwood Gardens Housing Scheme

Montego Bay, St. James

Tel; 876-467-7485

Mr. Vincent Bailey

Executive Engineer

Government Electrical inspectorate

34 Market Street,

Montego Bay, St. James

Tel: 952-2683/361-7778

Kenesha Hall

RACE COURSE DISTRICT,

FALMOUTH P.O.,

TRELAWNY.

TELE: (876) 899-2258

EMAIL: [email protected]

_____________________________________________________________________________

Objective

To secure a position in a reputable organization where my skills may be utilized and where there is professional and personal growth for both the organization and myself.

Education

2017 (Ongoing)           Montego Bay Community College

Bachelor Degree Hospitality & Tourism Management

Major: Hospitality

2014-2016                  Montego Bay Community College

Associate Degree Hospitality & Tourism Management

Major: Accommodation

Experience

Sept 2010 to Present

Records Clerk (Temporary)

Government Electrical Inspectorate Office

34 Market St, St James

·         Resolve Queries

·         Register Incoming &Outgoing Mails

·         Prepare Certificates

·         Filing of Correspondences

·         Register & Dispatch Certificates

·         Data entries

2009 -2010
Telephone Agent

Strobe Communication Limited

St James Street, Montego Bay,

St. James

·         Obtains client information by answering telephone calls; interviewing clients; verifying information.

·         Determines eligibility by comparing client information to requirements.

·         Informs clients by explaining procedures; answering questions; providing information.

·         Maintains communication equipment by reporting problems.

·         Follow up customer calls where necessary

2008(Temporary for Two (2) months)

Records Clerk

Government Electrical Inspectorate Office

·         Answered telephone calls

·         Handled customer queries and complaints

·         Prepare Electrical certificates

·         Log all incoming and outgoing mails

2006-2008

Rooms Division Supervisor

Doctors Cave Beach Hotel

Gloucester Ave., St. James

·         Supervised a team of 8 persons at the front desk and bell desk.

·         Had responsibility for the maintenance of guests’ records during their stay.

·         Worked closely with the Executive Housekeeper in ensuring that all rooms were adequately prepared for arrival of guests.

·         Conducted weekly site inspections on rooms for renovation purposes.

·         Handled customer queries and complaints.

·         Reported directly to the Reservations Manager.

2004-2006

Front Desk Agent

Starfish Hotel

Coopers Pen, Trelawny

·         Checked in and/or out guests.

·         Updated guests’ records.

·         Managed a daily float.

·         Answer inquiries regarding guest complaint and hotel services

·         Provided gracious and efficient telephone services

2003-2004

Sales Representative

Courts Jamaica Ltd

Water Square, Falmouth, Trelawny

·         Boosted company sales through personalized customer services.

CERTIFICATE

2017                            First Aid- Jamaica Red Cross

2015                            Team Jamaica Certificate

Special Recognition Award for Best Presenter (TPDCo)

2012                            Heart Trust NTA Certificate

·         Developing and updating Hospitality Industry Knowledge

·         Operate in a cultural diverse environment

·         Work with colleagues and customers

2009                            Telemarketing Certificate

2004                            Ministry of Education – Youth Service

Certificate in Sales/Clerical Administration Corps

Interests            Travelling, reading, exercising, listening to music, snorkeling and            socializing.

References        Mr. Bertram Alder (J.P.)

Norwood Gardens Housing Scheme

Montego Bay, St. James

Tel; 876-467-7485

Mr. Vincent Bailey

Executive Engineer

Government Electrical inspectorate

34 Market Street,

Montego Bay, St. James

Tel: 952-2683/361-7778