JONARD T. DOLIENTE, ITIL v3
1408 Reliance Street Brgy. Highway Hills, Mandaluyong City
Mobile : 63 916 649 0752
Landline. 63 2 696 0627
E-mail: [email protected]
EDUCATIONAL BACKGROUND:

College: Bachelor of Science in Computer Science
AMA Computer College
Tuguegarao, City Campus 2003-2008

Secondary: Bacoor National High School
Molino, Bacoor Cavite 1996-2000

Primary: Gen. Miguel Malvar Elementary School
Manga Ave. Sta. Mesa Manila 1990-1996

WORK EXPERIENCE :

Seven Seven Global Services Inc. (April 2015- Present)
27th Floor The Orient Square Building, F Ortigas Jr, Road Ortigas Center, Pasig City
Tel. 63 2 915 7747

WebSphere Administrator
WebSphere Administrator provides production support of WebSphere Application Server not excluding WebSphere Portal Server, where needed, on UNIX (Sun Solaris & IBM AIX) Operating System platforms.
Support the following environments:
• Development Environment
• Integration Environment
• QA Environment (Quality Assurance Test Environment)
• Cert Environment (Outside Vendor access to Prudential internal apps)
• PROD Environment (Primary Production Environment)
• BC Environment (Business Continuity, Secondary Production Environment)
also perform required troubleshooting tasks at the time errors or problems occur in the WebSphere production environments.

Tasks and responsibilities includes:
• Perform required troubleshooting tasks at the time errors or problems occur in the WebSphere production environments.
• Document all activity and progress in Remedy. In addition, send out e-mail notification as well as phone status to the designated CTM E-Commerce Systems personnel when appropriate.
• Utilize only CTM E-Commerce Systems Server approved tools and utilities (Wily, Operating System command line tools, etc.).
• Follow the CTM Remedy Change Control procedures.
• Implement all assigned and scheduled change controls.
• Open or update Remedy Problem Ticket through the OCC whenever unscheduled work is initiated. All unscheduled work must be approved in advance in writing by the appropriate Prudential manager.

Windows Web Administrator
NT Web Administrator provides support of Windows Based Web environments and the application running on these. These environments include Windows 2008, Windows 2012 IIS 7.5, 8 and the .NET Framework Web environments include both Intranet and Internet based applications.

Key tasks and responsibilities includes:
• Monitor Lotus Notes for WARP Implementation requests assigned to them. Coordinate installs based on these requests using Remedy tickets as required.
• Review various E-Commerce provided status and reporting mechanisms to insure servers’ health and compliance.
• Apply patches as required, according to a schedule to be developed between the BU’s and NT Web Engineering
• Provide on-call services as a first contact for any issues that may develop during the overnight period (EST).
• Perform IIS and .NET installs and setup to NT Web Engineering standards including working with vendor technicians and internal Prudential service providers as appropriate.
• Perform required troubleshooting tasks at the time errors or problems occur in the system.
• Document all activity and progress in the appropriate WARP entries. In addition, send out e-mail notification as well as phone status to the designated BU and CTM personnel when appropriate.
• Follow the CTM Remedy Change Control procedures.
• Implement all assigned and scheduled change controls.
• Interface with Microsoft and appropriate third party vendors for escalation of problems or issues with their products.
• Open or update Remedy Problem Ticket through the OCC whenever unscheduled work is initiated. All unscheduled work must be approved in by the appropriate Prudential manager.
• Provides scripting and procedures to improve efficiency by means of automation of standard tasks such as installs or configurations.

Accenture (Nov 2009 – April 2015- 5 Years and 5 Months)
16th Floor Philamlife Tower 8667 Paseo De Roxas Makati City, Philippines

Operations Analyst – Level 3 Support

• Coordinate with team lead on workload and assignments.
• Prepare build and interface documentation, work plan, schedule & deadlines, on- call/on-shift support coverage, change control items, and turnover documentation to setup application.
• Actively participate in the entire duration of go-live activities.
• Work with technical teams on the setup of all system monitoring services.
• Facilitate user acceptance testing with functional and projects teams.
• Actively participate in on-call duties and regular rotation.
• Support the application assigned to you by helping to drive outage calls and conference bridges.
• Adhere to set procedures, protocols, and guidelines in maintaining Navitaire’s systems and environment.
• Act as technical resource person for ad hoc meetings and projects.
• Take initiative to help process improve tools, alerts, and reporting.
• Extend assistance in training identified resources for the team.
• Providing complete and accurate information on the event which helps in providing appropriate resolution.
• Providing accurate and complete contact information on the event record which helps in contacting the Incident Initiator when required during incident resolution.
• Responding to mails or calls made by Service Desk or Specialist Support Team on time, to ensure timely resolution of the event.
• Building and testing the approved Changes.
IIS and SharePoint Administrator

• Build Windows Server According to Server Role (Web Server, DNS Server,Domain Controller..)
• Renew and Install Certificates to IIS 7.0 and 7.5
• Install and configure SMTP server using IIS 6 manager
• Create new Web Sites and Application Pool’s
• Manage and Maintain Multiple SharePoint 2007 and 2010 Web Sites
• Create and Maintain User accounts in Active Directories
• Assign Users appropriate permission according to their Roles
• Review, Install and Manage IIS advanced Logging
• Create Automation Scripts to minimize redundant work using Visual Studio or Powershell
• Monitor Website Performance using SCOM or Sitescope Monitoring applications
• Deploy solutions to update SharePoint Web Sites in UAT, Stage and Production Environment
• Perform troubleshooting that arise in any Environment UAT, Stage and Production
• Assist and Coordinate to Web Developers to troubleshoot simple to complex issues
• Generate Weekly and Monthly uptime reports
• Monthly Install Windows Security patching

CRM Administrator

• Import and Create new CRM System on Test Environments via Deployment Managers for new change certification
• Solution deployments on UAT, Stage and Production environments
• CRM System maintenance to ensure CRM Organizations for different customers are up and running healthy
• Respond to customer requests/concerns (i.e. Add/Disable user access, Application features and concerns, Reports, etc.)
• Specialized in solving all technical matter and resolved all technical and non-technical queries of the CRM user.
• Coordinate with CRM developers as well with Site Managers to analyze and plan CRM System Changes accordingly.
• Communicate with Site Managers in regard to sales and finance data of CRM.
• Coordinate with Development Team to customize layout of the CRM and the associated fields to incorporate customization on the field.
• Perform preventative maintenance of the CRM system to ensure the minimal downtime.
• Technical resource for CRM Issues/Outage
• Perform Go-Live with customers
• Build Disaster Recovery enviroments for CRM application
• Creating documents for future reference (How To’s documents)
• CRM Reports and Reporting Services (SSRS) maintenance
• Server maintenance (Web, ADFS, SSRS and Deployment servers)
• Coordinate with different Teams in Troubleshooting (Database Admin, Windows Admin, Network Admin and Storage Admin)
• CRM System Monitoring using Sitescope and SCOM
• Monthly SLA Reporting – provides Monthly reports to Site managers that shows percentage for Entity usage.
• Automate Monthly reports that automatically sends to Site Managers
• Database usage Reports
• Metrics for Monthly resolve Tickets and Change
• Install Rollup Updates
• Assists on IT Team if there is Server Maintenance to minimize impact to CRM System
• Self Service Portal (SSP) Administrator for easy and very accessible for CRM User Accounts
• Keep Alive Services such as Keep Alive Website and Keep Alive Reports for CRM System to perform fast from time to time and prevent slowness
Computer Instructor (June – October, 2008)
AMA Computer College,City Campus Tuguegarao, Philippines
TRAININGS / SEMINARS ATTENDED:
• ITIL V3 Certification Examination
June 2, 2014
MISNET – Unit 2402 Antel 2000 Corporate Centre, 121 Valero St., Salcedo Village, Makati City 1227
• FY14 ITIL v3 Foundation Workshop
23rd F PhilamLife Tower 8767 Paseo de Roxas, Makati City, Philippines
May 19, 2014 – May 20, 2014

• Sharepoint 2013: Site Administration and Collaboration
16F Microsoft 6750 Ayala Office Tower, Makati City
June 9, 2014 – June 11, 2013

• System Center 2012 Configuration Manager Concepts and Administration Workshop
10F Microsoft 6750 Ayala Office Tower, Makati City
April 1, 2013 – April 5, 2013

• Building Spoken Communication Confidence
23rd Floor Accenture PhilamLife Tower 8767 Paseo de Roxas, Makati City
March 21, 2013 – March 22, 2013

• Powershell 2.0 for IT Administrators
8F Microsoft 6750 Ayala Office Tower, Makati City
June 05, 2012 – June 08, 2012

• MOSS 2007 Administration and Troubleshooting workshopPLUS
16F Microsoft 6750 Ayala Office Tower, Makati City
Aug. 09, 2011 – Aug. 12, 2011
• IIS 7.5 workshopPLUS
16F Microsoft 6750 Ayala Office Tower, Makati City
March 29 – April, 1 2011

• Implementing Microsoft Windows Sharepoint Services 3.0
MISNET – Unit 2402 Antel 2000 Corporate Centre, 121 Valero St., Salcedo Village, Makati City 1227
December 14 -15 2009

• 6419-Configuring, Managing and Maintaining Windows Server 2008 Servers
MISNET – Unit 2402 Antel 2000 Corporate Centre, 121 Valero St., Salcedo Village, Makati City 1227
April 26-30 2010

• 6427-Configuring and Troubleshooting IIS in Windows Server 2008
MISNET – Unit 2402 Antel 2000 Corporate Centre, 121 Valero St., Salcedo Village, Makati City 1227
June 23-25 2010

• Accenture Boot Camp infrastructure101
18 Floor Cybergate2 Pioneer Mandaluyong City
August 16-20 2010

• Developing Microsoft ASP.net Web Application Using Visual Studio.net
AMA Computer College, Tuguegarao City
December 18-22, 2006

• Fluke Networks CCTT Associate
AMA Computer College Tuguegarao, City
March 8 2006

• Small Scale Business
AMA Computer College, Tuguegarao City
December 9 2005

• Maze Solving Robot using Micromouse
AMA Computer College Tuguegarao, City
November 22-26, 2005
SKILLS :

Microsoft Office Sharepoint Server 2013 – 1 Year of Experience
Microsoft Office Sharepoint Server 2010 – 3 years of Experience
Microsoft Office Sharepoint Server 2007 – 5 years of Experience
Microsoft Dynamics CRM 4.0 and CRM 2011 2011 – 3 years of experience
Internet Information Services 7 and 7.5 – 6 years of Experience
Microsoft SQL Server 2008 – 5 years of Experience
Active Directory – 5 years of Experience
Microsoft Windows Server 2008 – 6 Years of Experience
Visual Studio 2010 – 2 years of Experience
UNIX -7 Months of Experience
Siteminder – 7 Months of Experience
Webseal – 7 Months of Experience
WebSphere – 7 Months of Experience
Apache -7 Months of Experience

AWARDS RECEIVED:
• Awarded as an Accenture High Performer for the Month of April 2014 for Value Creator Categories 2014
• Awarded as an Accenture High Performer for the Month of February 2013 for Value Creator Categories 2013
• 1st Place Winner in Data Base Programming at Unite IT (Information Technology)
Convention held at St. Paul University Philippines November, 2007
• Programmer of the Year, Batch 2007-2008
CHARACTER REFERENCE:
Name:Ferrie R. Marfori
Position: Operations Analyst Team Lead,Accenture
[email protected]
09178672932

Name:Jawali P. Sioson
Position: Operations Analyst,Accenture
[email protected]
09772178347

Name:Lemuel Logan
Position: E-Commerce Team Lead
[email protected]
09175938378