Abdelrahman Alshafie (IT Manager)

UAE, Dubai, Zabeel Road

Mobile: +971528046719                        [email protected]

Profile

I am confident, enthusiastic and multitalented, possess a good personality, excellent interpersonal and writing skills coupled with a keenness to learn, explore and excel at new things. I am a very hard working, aggressive and focused individual especially when it comes to challenging my mental and intellectual powers and fulfilling a commitment.

I have solid sense of integrity and work ethics, always very keen to meet new people.

Key Skills / Career Achievements

Pre-Opening for Grand Excelsior Hotel Al Barsha, Dubai / Project Manager (Installing Server, Networks structure and Alcatel switches, configuring the IT security and installing the Hotel Software and setup the emails and website).
AMZ Group 2010 – Shifting and design the Head Office (Project Manager and Installer):
Design the head office in The Old Town city – Al Saha offices (Installing the network and Telephones)
Shifting three servers (IBM Rack servers) to the Head office and shifting and installing all the hardware.
Design and install the network & telephone in Two Warehouse in Al Qouz area.
Upgrading Retail shops software (ICG POS) and upgrading the server from 2003 to windows 2008 server.
Millennium Airport Hotel Dubai – 2008 (Project Manager and Installer):
Installing new domain controller server and backup domain controller (2 servers -Dell Power Edge – 2900 series (Windows 2003 server R2) and configuring the IT security policies and configuring the email exchange server.
Upgrading the mail system from Novel GroupWise to Microsoft Exchange 2007   installed on new server – Dell Power Edge 6800 series.
Upgrading the PABX from Philips to ALCATEL IP Phones.
Installing new Key System – Saflock – 601 Keys
Millennium Airport Hotel Dubai  – 2007 (Project Manager and Installer):
Installing and Configuration of Windows2003 Server on new Three Dell
2950 Servers. Upgrade the Network switches to CISCO switches (1 Core Switch Catalyst 3750,               and 5 24 port CISCO switch Catalyst Express 500).

Installing new 20 PCs Dell.
Installing OPERA V. 4 & MICROS 9700 Application in Millennium Airport
Hotel (PMS).

3.         Le Royal Hotel Amman – 2002 (Pre-Opening).

Installing the Domain Controller windows 2000 Server
Installing the Application cluster server (DELL Power Edge 6450).
Installing Sun Firewall & Email server (Sun Ultra 10 & Sun Ultra 5).
Installing the Switches (Nortel) and configuring them.
Installing the Hotel Applications PMS (Property Management system)
Fidelio.

Installing the Rooms Extensions.

4.        Installing Windows NT, MS Exchange 2000 and MS SQL server in Saudi Arabia in 7 Hotels (Installation and configuration) in July 2001 (Project Manager and Installer):

Holiday Inn Jeddah, Crown Plaza Hotel Jeddah, Sofitel AL Humra hotel Jeddah (5 Stars Hotels).
AL Bustan Hotel, Ajyad Makkah Hotel, Al Huda Hotel Makkah, Kinda Hotel Makkah, Tiba Hotel (4 Stars Hotels).
Installation and training of GUESTWARE SYSTEM (Hotel Management System) in:

Holiday Inn Amman.
Al Salam Holiday Inn Jeddah.
Crown Plaza Jeddah.
Sofitel Al Humra Hotel Jeddah, Al Bustan Hotel Jeddah.
Al Huda Makkah Hotel, Kinda Hotel Makkah, Ajiad Makkah Hotel, Tiba Hotel Al Madinah

employment history

March 2011 to November 2016 / Full Time

Mohammad Omar Bin Haider Hospitality / MOBH Group

IT Manager
Mohammad Omar Bin Haider Hospitality it’s a part of Mohammad Omar Bin Haider group, we have 9 hotels& hotels apartments, I am in-charge of the Hospitality Division (Sheraton Deira, Holiday Inn Deira, Holiday Inn Bur Dubai, Grand Excelsior Al Barsha, Grand Excelsior Bur Dubai, Holiday Inn Sharja, Deebaj Al khubisi hotel apartments).

Support and maintenance for the Hotel Software (OPERA PMS, Micros POS, SUN Accounting, PayTrax HR&Payroll and CCTV systems.
Support for the Hardware & Software issues (Servers and PCs)
Managing the Active directory and users policies..
Support for the Networking cabling and switches.
Managing the firewall.
Managing the websites for the Hotels (Hosting and updating)
Management reporting ( all the IT Managers in the Hotels are reporting to me)
Evaluate Hotels needs and system functionality
Plan, develop and implement the IT budget, obtaining competitive prices from Suppliers, where appropriate, to ensure cost effectiveness
IT Operation and Projects Manager.
Key contact for the IT division between Hotels and the corporate office.

Feb 2010 to Feb 2011 / Full Time

AMZ Group (Group of companies – Mondial Q Zone Trading, HAMAC fashion retail, Bin Qais Facilities Management, Margaux restaurant and Boudoir night Club)

IT Manager
Responsibilities:

Systems Administrator (Windows server 2003/2008, MS SQL 2005, Tally Accounting, ICG POS and DLT HR & Payroll).
Network Administrator.
Hardware / Software Technical Support (IBM servers System x3250) and Panasonic PABX administrator.
Management responsibilities:
Evaluate user needs and system functionality
Plan, develop and implement the IT budget, obtaining competitive prices from Suppliers, where appropriate, to ensure cost effectiveness
Schedule upgrades and security backups of hardware and software systems
Research and install new systems
Ensure the smooth running of all IT systems, including anti-virus software, Print services and email provision
Provide users with appropriate support and advice
Manage crisis situations, which may involve complex technical hardware or software problems
Keep up to date with the latest technologies

01/04/2009 to February 2010 / full time

City Seasons Group of Hotels – Group IT Manager

Managing the IT operation in four Hotels

City Seasons Hotel Dubai
City Seasons Suites Hotel Dubai
City Seasons Hotel Abu Dhabi
City Seasons Hotel Al-Ain

Managing the coming projects:

City Seasons Abu Dhabi
Royal City Seasons Abu Dhabi
City Seasons Oman-Muscat

06/01/2007 to 30/03/2009 / Full time

Millennium Airport Hotel Dubai – IT Manager (716 Rooms)

Technical Responsibilities:
Managing, Controlling and supporting The Servers, we have 6 Servers:

The 1st server is the domain controller windows 2003 server 32 R2 installed on Dell server Power Edge 2900 III, and the 2nd server is the Backup Domain Controller “Dell server Power Edge 2900 III” Windows 2003 Server.
The 3rd server is The Microsoft Exchange 2007 Installed on DELL Power Edge 6800, Windows 2003 64 bit R2.
The 4th server is Dell Power Edg 2950 and it’s for the ORACLE Database of the OPERA system (Property Management System).
The 5th Server is Dell Power Edg 2950 and it’s for the OPERA V.4 Application (Property Management System from MICROS FIDELIO).
The 6th server is Dell Power Edg 2950 and it’s for Microsoft SQL 2000 server and the MICROS 9700 Application (Point of sale system).
Managing and support the Network Switches (CISCO-Catalyst 500&3560) and the cabling.
Help desk, desktop support, server support, security administration and end-user training.
Managing the support the user workstations (DELL) 110 PCs
Managing and support the Property Management Systems (PMS):
Front Office Reception, Reservation – OPERA V.4.
Back Office Accounting System – Micros Fidelio Financial (Sun Accounting system).
Point of Sale System – Micros 9700.
Food & Beverage Stock Control System – Guestware (we are upgrading to material control system).
Call Accounting system and PABX – Alcatel – IP Phones.
HR System – Guestware.
Ving Card Electronic Locks system & Safe lock Electronic locks system.
Management Responsibilities
Evaluate user needs and system functionality
Plan, develop and implement the IT budget, obtaining competitive prices from Suppliers, where appropriate, to ensure cost effectiveness
Schedule upgrades and security backups of hardware and software systems
Research and install new systems
Ensure the smooth running of all IT systems, including anti-virus software, Print services and email provision
Provide users with appropriate support and advice
Manage crisis situations, which may involve complex technical hardware or software problems
Keep up to date with the latest technologies
Provide the Technical Support for the customers and the guests of the Hotel.

01/04/2002 to 11/12/2006 / Full Time

Le Royal Hotel – Amman 282 Rooms (Pre-Opening) – Assistant IT Manager

Technical Responsibilities:

Managing and Controlling  The Servers, we have 3 Servers:
The first one is the Domain controller windows 2000 advance server, and the second server is the Backup domain controller windows 2000 advance server, and the 3rd server is the Data and Application server and it’s a cluster server with windows 2000 advance server, its DELL Power Edge 6450 with shared External storage 120 GB connected to Backup device DELL Power Vault 120T.

Managing and Supporting of 120 user PCs (DELL GX270) as a Hardware support and Software support (windows installation and SW/HW trouble shooting), Windows2000 Professional and Office XP installed on each PC.
Responsible of the Data & Users security using the Tool “VERITAS Backup”, to back up our application data and the shared folders. We are using the windows 2000 Active Directory Group Policy to control the user privileges and access.
Managing the Network of 35 switches (NORTEL NETWORKS) distributed in the floors using VLAN (Virtual Network) configuration, and maintain the cabling issues.
Responsible of the network security:
To be responsible of the network structure and configuration by creating Two VLANS, the first one for the hotel offices and team members, and the other for the guest rooms.
Assign an IP address for each switch and setup the VLAN Configuration on each switch.
Maintain the switches and managing them by using the Tool “Nortel Network Device Manager”. And check the traffic of the network and solve it if found.
Managing, monitoring, supporting the Firewall by configuring it to keep the network safe from any outsiders or hackers ” we have a SUN Firewall installed on SUN Ultra 5 server” so the Firewall controlling the policy of accessing the Internet service. “This Firewall controlling the Access of the two VLANS and each VLAN connected to a separate Ethernet “for the security reasons” because the SUN Ultra 5 server has quad Ethernet.
Managing and monitoring the Antivirus “Symantec Norton Corporation 10”
Support for the PABX (NORTEL): Connecting, Programming and Managing the Telephone Lines to all the Rooms and the Offices in the Hotel building.
Responsible of the Ericsson DECT System.
Managing the Emails (Sun Server Ultra 10) Solaris 9 and the Firewall (Sun Server Ultra 5) Solaris 8.
Support the Software Systems of the Hotel: 1- Front Office Reception, Reservation and Billing System (Fidelio). 2- Back Office Accounting System (Fidelio).3- Point of Sale System (Micros). 4- Food & Beverage Stock Control System (Fidelio). 5- Sales & Marketing System (Fidelio). 6- Call Accounting System. 7- Payroll & Personnel System. 8- Building Management System (Maximo). 9- SPA System. 10- TESA Key card System.

Management Responsibilities:
Schedule upgrades and security backups of hardware and software systems
Ensure the smooth running of all IT systems, including anti-virus software, Print services and email provision.
Provide users with appropriate support and advice
Manage crisis situations, which may involve complex technical hardware or software problems
Keep up to date with the latest technologies
Provide the Technical Support for the customers and guests of the Hotel.

12/1999 to 31/03/2002 /    Full Time

GCS Al-Ghasaq computer systems L.L.C.   Amman – Jordan

Technical Support Engineer (Software and Hardware) for GuestWare
Hotel Management Systems (Food & Beverage System, Point of Sale system, Human Resources system, Front office System, Back Office System and Sales & Marketing System). All the systems were programmed on Visual Basic 6.0 and SQL server 6.5. I also supported the older versions of the Front Office and Back Office System based on FoxPro and DOS. Support Response Centre Administrator Responsible for all support calls, problem solving, documenting and filling calls and cases.

MS Exchange 2000 Administrator:  Managing the Email System.

summary of previous employment

IT Manager, Mohammad Omar Bin Haider Group (March 2011 till Present)
IT Manager, AMZ Group (Feb 2010 till March 2011)
IT Group Manager, City Seasons Hotel (April 2009 till October 2009)
IT Manager, Millennium Airport Hotel (Jan 2007 till March 2009)
Assistant IT Manager, Le Royal Hotel Amman (April 2002 till December 2006)
Technical Support, Al Ghasaq Computer Systems (December 1999 till March 2002)

Training

Oracle developer 2000/form (B) at 1998 from ITCC.

Oracle developer 2000/ (A) form at 1998 from ITCC.

Oracle developer 2000/report at 1998 from ITCC.

Oracle Web Application Server at 1999 from ITCC.

Sun Solaris Introduction at 2003 from STS.

Sun Solaris Administration at 2003 from STS.

addendum – skills matrix and (/or) key words

Roles
IT Manager
2007 – 2014
Assistant IT Manager
2002 – 2006
Technical Support
1999-2002

Software & Applications
Symantec Backup Exec
10 Years
Ms Exchange 7 & 2013
8 Years
MS Office 365 online
5 Months
CCTV Installation
4 Years
Fidelio & OPERA PMS
10 Years
Micros POS
10 Years
Sun Accounting software
8 Years
MS Dynamics
2 Years

Networking & Policies
Windows Active Directory
14 Years
IT Security

Networking & Cabling
14Years
LANs, WANs, DHCP, DNS, WINS, Nortel switches, TCP/IP
14 Years
Wireless Installation & Configuration
10 Years
Firewall & Proxy
10 Years

Databases
MS SQL Server (2000 – 2014)
10 Years
Microsoft Access
3 Years
MySQL
5 years
Oracle DB
3 Years

Web Servers
IIS 5 and 6
10 Years

Operating systems
Windows 8 server
3 Years
Windows 7 & windows 2003 server
10 Years
Windows XP, Vista
14 Years
Sun Solaris
4 Years
MAC O.S
5 years

Antivirus
Trend Micro
5 Years
Symantec Antivirus
7 Years

Other Skills
Projects Management
5 Years

Education

1995 – 1999    Bachelor of Science in Computer Science Philadelphia University (Amman, Jordan).

Personal

Date of Birth: 7th Feb 1978

Status: Married, 2 children

Nationality: Jordanian

Driving licence: yes, own a car

languages

Arabic- Fluent (spoken & written)
English- Excellent (spoken, read & written)