Troubleshooting and configuration of basic issues with Windows, laptops.

Provide support for End User PCs, network printers, Scanners and configuration.

Provide support for Software Applications & wrote technical documentations.

Troubleshoot Complex Network Problems in Organization.

Provide support for the all IT hardware and Applications.

Analyze Troubleshoot, and Diagnose basic issues with Windows 7, Office 2010/2013 and other software applications.

Knowledge of Remote Access and Remote Desktop software (VNC, Team Viewer, R-Admin).

Create and maintain Service Desk documentation regarding processes and procedures.

Deploy Remote management software’s in all client computers, R-admin, VNC server.

Serve as an integrated team member for a technology help desk

Make company documentation & complete inventory about network equipment.

Installing and configuring computer hardware, operating system and applications.

Manage Network equipment’s, printers, network connections, Smartphone’s.

Troubleshoot and resolve desktop, network and system issue.