Education

June 2003 / March 2009 Bachelor of Science at Philippine State College of Aeronautics

Experience

Jan 2016 / Sept 2016 Customer Support Representative at TaskUs

Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
• Accurately process and record call transactions using a computer and designated tracking software;
Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’
business.

Sept 2015 / Dec 12015 Reservation Agent at BelTab travel and Tours

Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
• Processes reservations from the sales office, other hotel departments, and travel agents.
• Tracks future room availability on the basis of reservations, and helps develop forecasts for room
revenue and occupancy.
• Handles daily correspondence. Responds to inquiries and makes reservations as needed.

Feb 2011 / Jan 2012 Installation Assistant at Albert Smith and Signs

• Maintains confidentiality of documents and papers of the organization or business.
• Performing basic office duties like answering the telephone, directing calls, e-mails and fax.
• Operating fax machines, photocopiers, or other office equipment.
• Cooperating with co-workers in order to maintain a healthy and friendly environment as well as
proper communication within the office.

Nov 2012 / June 2013 Call Center Agent at Genpact Services

• Primary point of contact between a business and its customer.
• Provide help, resolves complain and escalates inquiries.
• Provide appropriate clarifications and solutions.
• Route and direct customer requests to appropriate personnel.

Nov 2009 / May 2010 Customer Associate at LBC Express

• Interact directly with customers.
• Money transfer / remittance.
• Provides pricing and delivery information, processes orders, and prepares cash reports.
• Inform customers about the benefits of certain products and help them complete their transactions.
• Assist clients by addressing complaints or offering refunds.