ADNAN ASHIQ
+92 323 9059813
[email protected]

[email protected]

Summary

Business administration graduate with 5+ years “Operations & Customer services” experience in Pakistan’s largest logistics industry (TCS PVT. LTD.).

Excellent communication (verbal and written) and interpersonal skills; able to communicate effectively to management. A key team member with strong leadership and the ability to work under pressure.

Experience

Mar 2016 – Nov 2018
Customer Services officer (CSO)/ De-briefing officer

TCS Private Limited, Peshawar, Pakistan

Worked as debriefing officer under the supervision of manager operations to debrief courier who reports back from route on a daily basis. Resolution of the customer’s complaints and work on undelivered shipments.

Feb 2017 – Oct 2018
data entry operator
TCS Private Limited, Peshawar, Pakistan

Jan 2014 – Feb 2016
Receptionist/ Front desk officer
Khidmat clinic, Peshawar, Pakistan

Worked as a Front desk officer at Khidmat Clinic, also handled the inventory and accounts of clinic

May 2012 – Jun 2013    Operations Officer

TCS Private Limited, Peshawar, Pakistan

Performed duties as an operations officer in TCS Pvt. Ltd. Both is Shift. A (Incoming day to day OPS activities) and shift. B (Outgoing day to day OPS activities). Clearing the daily operations reports i.e QSR, KPI and other reports.

Education

2018
University of Peshawar

Bachelors in Business Administration

Administration, Marketing

Skills

·         Computer skills- word processing, spread sheets internet surfing, mail merging etc.

·         Excellent customer Services focus.

·         Ability to effectively carry out administrative functions.

·         Effective communication skills-oral and written.

·         Team lead and networking ability.

·         E-Commerce.
·         Effective working alone as well as within a team environment.

·         Multi-tasking and time management.

·         Able to operate under pressure.

·         Problem solving skills.

·         Office management and day to day Operations.

·         Social Media Communications.

Achievements

·         Participation certificate by Green Living Association.

·         Seminar participation certificate by National Accountability Bureau (NAB).

·         Participation certificate by EDI (entrepreneurship development institute) for LCL 2015.