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Agnes Angcot Online Support Executive

Manila, Philippines

AGNES S. ANGCOT

Blk 18, Lot 6. Tierra Nevada, Camella, Brgy. San Francisco, Gen Trias, Cavite

+63 956 378 9065

Date of Birth         :     August 31, 1987

Birth Place            :     Cagayan de Oro, Philippines

Civil Status            :      Single

Current City          :      Manila, Philippines

Citizenship            :      Filipino

Email Address        :      [email protected]

CAREER   OBJECTIVE

PROFILE:
Computer literate and have good communication skills on both oral and written. I am a self-starter dedicated, hardworking person and works well with others. Goal oriented, well powered and a good team player. I am also aggressive and assertive. A fast learner, reliable, honest, positive thinker and I have interpersonal skills that can able to work with others harmoniously and efficiently.

 

EDUCATIONAL BACK GROUND
Graduate – Associate in Hotel and Restaurant Management

Lourdes College Cagayan de Oro City, Philippines

 

Bachelor of Science in Psychology

Xavier University – Ateneo de Cagayan. Cagayan de Oro City, Philippines

 

High School

Saint Mary’s Academy, Cagayan de Oro City, Philippines

 

Grade School

West City Central School, Cagayan de Oro City, Philippines

 

WORK EXPERIENCE

 

Meeting Point – YouTravel.com

Ibn Battuta Gate Offices – Dubai, UAE

March 2015 – October 2016

 

Content and Product Executive
•              Source, review, create and continually improve commercial web-copy that accurately reflects the character and facilities of the property, resulting in maximum reservations.

•              Ensure web page content is maintained to the highest quality;

•              Collect essential content by contacting properties and working with the local support team.

•              Day-to-day commercial communication with properties by telephone and e-mail.

•              Assists the department within administrative function.

•              Working in a multi- skilled position across two areas of the department product and content loading.

•              Responsible for stop sales, room allotments, release, minimum stays and Hotel content information are loaded in a timely fashion with high accuracy.

RezLive.com – Travel Designer Group

JLT Cluster C, Palladium Tower – Dubai, UAE

December 2013 – February 2015

 

Online Support Executive
•              Responsible for managing operations of B2B online portal.

•              Providing guidance to the team for quotation, travel itineraries, package costing and also for process

•              Follow up unconfirmed quotations leading to a sale.

•              Providing guidance to the team for quotation, travel itineraries, package costing and also for process.

•              Responsible to handle inbound and outbound tourism

•              Communicating with suppliers.

•              Making outbound itineraries

•              Follow-up with Travel Agents and Suppliers for Outbound packages

•              Demonstrate outstanding problem solving skills – able to diffuse difficult customer situations with tact and ease.

•              Possesses exceptional ability to build productive relationships, resolve complex issues and win customer loyalty travel industries.

 

 

Silk Road Travel and Tourism

2nd December St – Dubai UAE

October 2012 –December 2013

 

HOLIDAY CONSULTANT/ MARKETING OFFICER
•              Handle incoming calls by phone and email from trade and direct customers.

•              Booking flights on a GDS system (Galileo), luxury hotels, Travel Insurance and optional extras.

•              Follow up unconfirmed quotations leading to a sale.

•              Using a booking system to secure holidays

•              Collecting and processing payments

•              Advising clients on travel arrangements, e.g. visas and passports

•              Sending out tickets to clients

•              Keeping clients up to date with any changes

•              Formulate strategies to close the deal in the client as well as Companies favor.

•              Identifies potential customers, create and close new business opportunities in line with the strategic direction of the company.

•              Build and maintains strong client relationships by effectively handlings objections/cancellations thus ensuring a high level of customer service is met at all times.

•              Prepares sales proposals for prospective clients.

•              Keep abreast of new products and services and undertake training as and when required.

•              Updates Company’s website and social networking site.

 

 

 

 

 

 

 

 

 

 

 

 

 

Fersal Hotel and The Hotel Elizabeth – International Corporation

Cubao, Quezon City, Philippines

October 2011 – September 2012

 

CENTRAL RESERVATIONS OFFICER (CRO)
•              Process Reservations and bookings  for Fersal Hotels and Hotel Elizabeth.

•              Answer all inquiries pertaining to individual hotels; including room types, rate, facilities, as well as surrounding areas.

•              Ensure all paperwork reservations, emails, and faxing are completed or responded accordingly

•              Processes reservations by mail, phone, fax and from individual hotel chain’s referral.

•              Processes room reservations from the sales office, other hotel departments, and travel agents.

•              Monitor the type of rooms available as well as their location and layout, selling status, rates, and benefits of all packages plans, credit policy of the hotel and how to code each reservation.

•              Creates and maintains reservation records by date of arrival and alphabetical listing.

•              Prepares letters of confirmation.

•              Communicates reservation information to the front desk.

•              Maintains the hotel policies on guaranteed bookings and no-shows.

•              Processes advance deposits on reservations.

•              Tracks future room availabilities on the basis of reservations.

•              Makes sure that files are kept up to date.

•              Getting information about areas of interest in order to target more clients in particular seasons.

•              Processes cancellations and modifications and promptly relays this information to the front desk.

•              Open and close the availability as and when required of hotel in all the GDS channels, IDS channels and on the hotel website.

•              Configuring rates on the hotels property management system.

•              Informs front desk clerk pertaining to individual hotel of the reserved and remaining available rooms.

•              Complete all duties as assigned by supervisors and managers.

•              Handling and processing chain-wide loyalty program applications.

 

 

The Marigold Hotel

Cagayan de Oro City, Philippines

April 2010 – Aug 2011

 

FRONT DESK CLERK/RESERVATIONS
•              Welcomes, register, and assign rooms of guests at the hotel.

•              Verify customers’ credit, and establish how the customer will pay for the accommodation.

•              Contact housekeeping or maintenance staff when guests report problems.

•              Make and confirm reservations.

•              Issue room keys and escort instructions to bellhops

•              Keep records of room availability and guests’ accounts, manually or using computers.

•              Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.

•              Compute bills, collect payments, and make change for guests.

•              Record guest comments or complaints, referring customers to managers as necessary.

•              Review accounts and charges with guests during the checkout process.

•              Transmit and receive messages, using telephones or telephone switchboards

•              Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.

•              Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.

•              Deposit guests’ valuables in hotel safes or safe-deposit boxes.

 

 

SPECIAL SKILLS

 

•              Computer Literate (MS Word, Excel, Internet)

•              Skills in Online B2B system (front and Backend)

•              Skills in Opera Reservations System

•              Skills in Galileo Ticketing and Hotel Reservation

•              Skills in Saber Reservations System

•              Skills in VTX hotel plus system.

•              Skills in IFCA (various property reservation system)

•              Effective communication both written & verbal.

•              Ability to organize day to day work system.

•              Ability to prioritize and plan work effectively.

•               Act appropriately in differing and potentially stressful situations.

•              Show ability to work proactively and on own initiative.

•              Articulate, courteous and approachable.

 

 

TRAININGS/SEMINARS

 

July 21-24, 2013                                  “TICKETING COURSE FOR GALILEO”

TRAVEL PORT Dubai Media City, Al Sufouh Road Dubai, UAE

 

November 26-29, 2012                      “SABRE BASIC TRAINING’’

EMIRATES AVIATION COLLEGE

Al Garhood, Dubai, UAE

 

September – December 2011           “On the Job Training”- Room Reservation

Imperial Palace Water park Resort and Spa

Lapu – Lapu City. Cebu. Philippines

 

NOVEMBER 19, 2010                           “FOOD HANDLER’S SEMINAR”

CITY HEALTH OFFICE,

MORTOLA-HAYES ST. CAGAYAN DE ORO CITY

 

OCTOBER 24-29, 2009                        “THE (RE) MAKING OF THE CITIES AND ITS CONSEQUENCES”

XAVIER UNIVERSITY – ATENEO DE CAGAYAN

CAGAYAN DE ORO CITY

 

OCTOBER 17-28, 2008                        “TRANSFORMATION OF SOCIAL INSTITUTIONS: Disjuncture’s, Confluences, and Continuities”

PHILIPPINE SOCIAL SCIENCE COUNCIL,

DILIMAN, QUEZONE CITY, PHILIPPINES

 

MARCH 13 2007                                  “THE POWER OF THE SITUATION”

XAVIER UNIVERSITY – ATENEO DE CAGAYAN

CAGAYAN DE ORO CITY