Ahmed El-Khateeb

Dubai Marina, Dubai, UAE

+971566926687

[email protected]
CAREER OBJECTIVES AND PROFESSIONAL PROFILE

Account Management / CRM / Business Administration / Marketing Analysis /  KYC Support

• A professional with 8+ years of exceptional track record in account management / client servicing / Marketing Analysis / Back-office Operation / after sales / business development /   Administration.

• Seeking a challenging position in a well-established organization where I will be given the opportunity to apply my skills and acquire knowledge along with the right tools to add value to the organization and consequently myself.

EXPERIENCE

Digital Point Institute, Dubai, United Arab Emirates

Account Executive (Marketing, Social Media & Sales support), May 2016 to Present

Marketing & Social Media:

•          Assist in the formulation of strategies to build a lasting digital connection with consumers

•          Plan and monitor the ongoing company presence on social media (Twitter, Facebook etc.)

•          Launch optimized online adverts through Google Adwords, Facebook etc. to increase company and brand awareness & Collaborate with designers to improve user experience

•          Be actively involved in SEO efforts (keyword, image optimization etc.)

•          Prepare online newsletters and promotional emails and organize their distribution through various channels & maintain partnerships with media agencies and vendors.

•          Provide creative ideas for content marketing and update website

•          Measure performance of digital marketing efforts using a variety of Web analytics tools.

Sales Support/Client Relationship Management:

•          Follow up on requests to identify potential clients

•          Advice clients with the proper plan and courses they need

•          Coordinate between clients and sales team to close the deal and assure the track of the process till achieving the service & act as a reference and escalation point for clients

•          Foster the relationship with clients to maximize the customer satisfaction

Dubai Islamic Bank, Dubai, United Arab Emirates

Senior Banctakaful Advisor, August 2015 to Apr2016

•          Identify potential clients through database, follow up on client leads and telephone / network to identify new clients and advise potential clients about the benefits of the bank’s specified product.

•          Finalize presentations for clients and ensure all charges/terms and conditions related to products are clearly communicated to clients.

•          Analyze documents submitted by customer ensuring all formalities and documentation are in line with SOP manuals and SLAs.

•          Ensure cross selling of BancTakaful products to existing customers.

•          Prepare regular reports and obtain and provide market, customer and competitor information and feedback to management to facilitate decision making.

Allianz Life Assurance , Cairo, Egypt

Account Executive / Bank Assurance Operations Team Leader , January 2013 to July 2015

Operations:

• Lead operations unit of 3 bank partners (ENBD, Credit Agricole & Piraeus) with over 100 branches

• Liaison with the underwriting unit for finalizing the technical cases and process technical policies’ issuance on daily basis.

•  Responsible for Client on-boarding Operation, Start from Application Review, Audit & Process.

•  Assist and perform projects and reviews relevant operational due diligence of sales managers

•  Support day-to-day review process and KYC application work process

• Ensured continuous self-development to keep up to date with the company’s standards, policies and procedures, authority limits and service standards needed for the implementation of responsibilities and effective performance.

• Supported operations department in any relevant task/project as part of reporting team assignments.

Reporting:

• Conducted and prepared needed presentations with relevant banks in terms of business development and monitoring the exist business cycle.

•  Prepare Detailed Operational due diligence reports to support risk & compliance team.

• Prepared daily production reports for information to be communicated internally to top management as well as with external parties as needed.

• Consolidated monthly MIS reports (Management Information System), in addition to a comprehensive executive summary and business dashboard, monitoring business performing and areas of development on a monthly basis.

• Provided sales team with technical trainings on frequent basis for system updates, frequent misfiling of applications, new required documentations.

Client Relationship Management:

• Discussed and negotiated client inquiries related to their exist policies to enhance our services

• Handled client complaints and provided technical knowledge to Bank’s customer service& operations

• Follow up with clients to measure customer satisfaction

Allianz Life Assurance , Cairo, Egypt

Senior Policy Service Administrator , January 2011 to December 2012

• Worked under the supervision of the Retail Operations Manager within the objectives, policies and time frame agreed upon in the company’s annual business plan.

• Provided guidance, technical support, coaching tasks to Policy Services Administrator and Lead Policy Services Administrator in back office & reviewed the accuracy of issued policies on daily basis.

• Performed assessment of reactivation and replacement requests as per company rules and guidelines upon clients’ requests

• Followed up with the collection department on the “to be cancelled policies” by company due to non-payment based on the Direct Debit Cycle.

• Liaison with relevant departments in handling clients’ requests and complaints.

• Processed refunds to clients whenever needed.

• Followed up on the efficiency of direct debit and credit card files settlement with relevant departments on weekly basis.

Allianz Life Assurance , Cairo, Egypt

Policy Service Administrator , June 2008 to December 2010

• Reviewed and confirmed the accuracy of screened applications as per underwriting guidelines on daily basis.

• Assessed proposal risk and process simple policies’ issuance on daily basis.

• Communicated and followed up with the sales team on outstanding business.

• Studied outstanding proposals cases, and take the cancellation decision as per assessment, sales feedback and company rules on a monthly basis.

• Processed policies cancellations and surrenders upon clients’ request.

• Performed assessment of reactivation and replacement requests as per company rules and guidelines upon clients’ requests.

Barclays Bank , Cairo, Egypt

Sales & Services Officer , August 2007 to  June 2008

• Maintained and updated knowledge on all bank products and services.

• Acquired knowledge on all competitor products and services and analyzed all advantages and disadvantages for various products.

• Ensured optimal utilization of all sales tools and resources.

• Documents keeping, handled and closed deals effectively with clients.

EDUCATION

Ainshams University , Cairo

B.A. in Commerce & Business Administration                         Major Accounting, September 2007

ACADEMIC COURSES & ACHIEVEMENTS

• In 2009, attended full seminar for communication skills placed by [Dale Carnegie Training Centre].

• In 2012, attend soft skills course for business writing & etiquette.

• In 2013, attended full course and passed the exam of Insurance Principles & Classes, placed by BIBF (Bahrain Institute of banking and Finance).

• In 2014, lead the operations group for a Data Migration project in conducting on a high level coordination with IT department & other concerned departments

• In 2014, attended full course of Problem Solving & Decision Making, placed by Allianz Egypt Training Academy

SOFT SKILLS

• Focused, fast learner and self-disciplined & Ability to meet tight deadlines and work under pressure.

• Ability to think logically & high problem solving abilities.

• Highly self-motivated, ambitious and dynamic personnel.

• Have analytical, interpersonal and good communication skills.

• Excellent presentation skills.

LANGUAGE PROFICIENCY

Arabic – Fluent            English–Fluent

PERSONAL DETAILS

Citizenship: Egyptian

Date of Birth: September 20, 1985

Marital Status: Single

Driver’s License: Valid UAE Driving License