AIANA KATRINA B. MENDOZA

Address:                 Dubai Silicon Oasis, Binghatti Residence

United Arab Emirates

Mobile No.:             +971502869815, +971563114128

Email:                    [email protected]

OBJECTIVE

To apply and enhance my acquired knowledge and skills in a demanding work environment while developing my potential and familiarizing in my chosen field of expertise.

EDUCATIONAL ATTAINMENT

Tertiary                        MAPUA MALAYAN COLLEGES LAGUNA                            Year 2009-2012

Brgy. Pulo, Cabuyao, Laguna

Bachelor of Science in Tourism Management

Secondary        Sta. Cecilia Catholic School                                                             Year 2005-2009

Canlubang, City of Calamba Laguna

Primary                        Sta. Cecilia Catholic School                                                            Year 1999-2005

Canlubang, City of Calamba Laguna

WORK EXPERIENCE/S

Hostess                                                Intercontinental Dubai Marina

Receptionist                      Dubai Marina, Jumeirah Beach Residence 1

Pre Opening

Cabin Crew                        Philippine Airlines

Pasay City, Philippines

Passenger                           Philippine Airlines

Service Agent                    MacroAsia Airport Services Corporation

Trainee                              Uniworld Travel Corpration

Airline Reservation Department

Ramp Model                      My Fame and Fortune, TV5 Road of Fame- Artist

PROFESSIONAL EXPERIENCE

Philippine Airlines

Cabin Crew

·         Completed over  3,000 hours of international and domestic flights within Boeing and Airbus commercial jets holding up to 400 passengers.

·         Assisted passengers stow carry-on luggage, with ability to increase space by 15% through efficient stowing techniques.

·         Served meals and refreshments and provided exceptional service to passengers, consistently earning recognition from flight crew and receiving 93% positive feedback from passenger surveys.

·         Ensured adherence to FAA and company regulations, while trained in emergency situations, helping to diffuse two-high level situations from escalating to emergency levels.

·         Received “Flight Attendant Award” for safety adherence as well as cabin cleaning.

SEMINARS ATTENDED

November 2013                Basic Training Course (SOLAS)

June 2013                            Aircraft Door Opening Seminar and Training

Inspect wide variety of Boeing models ranging from 707-777

April 2013                            Customer Service Relationship

March 2013                         Airport Dangerous Goods

Philippine Airlines and Pal Express

February 2013                 Basic Airport Security Awareness Seminar

Philippine Airlines Cargo Centre

Batch #: 669

January  2013                     Philippine Airlines Cabin Crew Training

IATA Training and Development  Course

October 2012                     “Travel Agency Systems and Reservation System”

Flight International Office

Flight Safety and Security Standards Workshop

E.T Yuchengco College of Business Building

Mapua Laguna

Resource Speaker: Ms. Nanette Terol

PERSONAL DATA

Age:                                       23 years old             Citizenship:           Filipino

Birth Date:                          May 18, 1993                  Religion:                 Roman Catholic

Height:                                5’6                          Civil Status:           Single

Weight:                               121 lbs.                  Father’s Name:    Lorenzo A. Mendoza

Gender                                                Female                             Mother’s Name:  Evangeline B. Mendoza

STRENGHTS

•        Effective written and verbal communication skills.

•        Ability to build rapport with passengers and co workers.

•        Proactive with strong analytical problem solving and organizational skills.

•        Self-motivated, a cooperative and collaborative team player.

•        Responsible, Flexible, Honest and Hardworking.

•        Willing to undergo any training that further enhance my skills.

•        Can work well under pressure with minimal supervision.

•        Computer proficient.

-Microsoft Office, Windows Movie Maker, JAVA and HTML

EXTRA CURRICULAR

•        Candidate of Ms. Earth Philippines 2013

•        Ms. Malayan Colleges Laguna 2012

REFERENCES

MR. ALLAN DEL ROSARIO                                                                             MS. EVA RECIO

Philippine Airlines Standard Compliance Officer             Flight Attendant-Purser

Philippine Airlines                                                    Philippine Airlines

MR. RAUL SALVACION

Airport Standard Compliance Officer

Philippine Airlines

I hereby certify that all information above are true and correct to the best of my knowledge.

AIANA KATRINA B. MENDOZA