Dear Sir/Madam:

Greetings!

I am Aileen Mae A. Tejano, 34 years old.  I graduated Cum Laude with the degree of Bachelor of Science in Commerce major in Management Accounting at Holy Name University on March 19, 2005.

Multi-passionate individual combining over 10 years of communications, sales and customer service expertise with extensive writing, project coordination, customer handling, management operations support and brand building experience. A self-starter: With success in organizing and increasing operations efficiency and reinvigorating existing policies by creating consistent feedback; a gifted talent with passion for quality, customer care and authenticity.

I would definitely be an asset to your company because I am a team player, fast learner and a result-oriented person.  If given the opportunity, it will be a great platform to showcase my skills. Whatever goals I set, I ensure to complete them within stipulated time. I will consider it a rare privilege to give out all my competence to fulfill the job requirements. Aside from the sincerity to render my full service to the company, it also includes my willingness to sacrifice and to serve you very well.

Attached here is my resume for your perusal.

AILEEN MAE A. TEJANO
PCS6000 Lot 22 Blk 3 Villa Lara Subd., Jubay, Liloan, Cebu, Philippines

(+63)9173233230

[email protected]
 

CAREER OBJECTIVE

I am a committed and purpose-driven employee who is seeking for a challenging position as General Admin, Admin Specialist or Customer Service Officer at a growth-oriented firm, which will allow me to both further utilize my skills, acquire new abilities and apply my professional knowledge.

SKILLS AND PROFICIENCIES

·         Strong organizational and analytical skills.

·         Excellent interpersonal skills, phone manners and office etiquette.

·         Proficient with all aspects of accounts payable, accounts receivable, general ledger, office administration, customer service assistance & focused on management’s direction.

·         Ability to generate monthly or quarterly reports on expected time.

·         Organized and timely person.

·         Proficient with all windows operating systems, Microsoft word, Excel and PowerPoint.

·         Able to work in a team environment, team player and fast learner.

·         Can work independently and effectively even under pressure and willing to take overtime whenever required.

·         Knowledge of SAP Business One

·         Knowledge of GTNexus platform

WORK EXPERIENCES

Account Officer

Mehitabel Inc.

March 26, 2015 – Present

ü Handles US-based clients – Furniture companies & retailers

ü Interacts with the company’s customers to provide them with information and address inquiries regarding products and services.

ü Deal with and help resolve any customer complaints

ü Handles order processing & online negotiation

ü Prepare pro-forma invoice and SO for new production orders through SAP Business One application

ü Updates clients of weekly production status & shipping schedule

ü Prepare price quotations for new product developments

ü Joins the team during pre-production review of samples to make sure all specifications are met

ü Coordinate with client’s team for QC inspection and audit of production items

ü Reports directly to the President for updates, problems and other concerns

ü Monitors client ordering status & income generation

ü Schedules container booking & book with shipper

ü Communicates with shipping forwarders for rate & booking arrangements

ü Calls trucking for container delivery & pull out

ü Coordinates with other furniture factories for consolidation of shipments

ü Updates and checks current prices of production items

ü Keeps record of all test results like lead test, product test, transit test, etc.

ü Organizes all item files with complete contents as to product data sheet, product specs, CAD drawing, assembly instruction and the like

ü Calls client agent to schedule for QA & Audit prior to shipment

ü Coordinates with internal departments for completion of orders

ü Other ad hoc functions

ü Check emails every day and respond to every correspondence on a timely manner

Account Executive

Gothong Southern Shipping Lines, Inc.

August 4, 2014 – Nov. 28, 2014

ü Responsible for freight revenue thru solicitation, retention and growth

ü Responsible for freight cycle booking to customer withdrawal or delivery of container

ü Give quotation to clients & make follow ups if the given rate is competitive

ü Accomplish SAF (Shipper’s Agreement Form) for customers asking for terms & submit to Finance duly approved by VP’s

ü Closely coordinate with operations, finance & sub cons to ensure customer satisfaction

ü Assist Finance on AR issue especially if account handled is overdue

ü Acquire & develop new accounts at least 3 clients per month

ü Visit clients to maintain camaraderie to develop high level relationship & solicit bookings

ü Inform top management for market update, customers & competitors

An Account Executive (AE) for freight handles clients who have cargo containerized shipment. Our port links include Manila, Cebu, Cagayan, Ozamiz and Tacloban. I constantly visit existing clients for follow up, booking solicitations and attend to their concerns. Also part of my job is to continuously look for and bring in new prospects to add value to the company’s revenue generating cycle. My work is not only limited to sales but to take care of our clients’ interests from womb to tomb; from booking, arrangement on loading with stuffing or stripping, logistics if preferred and pre alerts on delays and circumstances beyond our control. Customer satisfaction is always at the bottom line, to deliver what is expected on time.

Admin Specialist/Asst. Supervisor/Asst. to the Manager/

Area In-charge

Suzuki Philippines, Inc.

Feb. 2, 2009 – May 22, 2014

A.    Accounting Functions

ü Budget custodian, compute petty cash fund and submit for replenishment

ü In-charge of local budgeting and procurement

ü Receives check payments from dealers or sales coordinators and reports/submits to C&C Dept.

ü Handles deposits of collected checks and balance accounts with local depository bank

ü Reconciles deposits from various dealers (units & parts)

ü Reconciles checks issued for payment requests and the return of supporting docs to finance

ü Recommends to Admin/HR/RSM bidding of outdated company service vehicles and motorcycles to employees

ü Checks status of CA, liquidations or reimbursements

ü Checks validity of CA, liquidations, travel requests, parts requests, purchase requests, and the like before processing for approval

ü Audits employees’ liquidation and monitors deposits of return to cashier

ü Compute and submit summary of monthly expenses to head office

ü Compute and submit monthly/yearly accruals

ü Compute department budget and advise reversal of accruals

ü Handles scrap sales of defective warranty parts

ü Collects tax certificates from dealers

B.    Inventory/Order and Distribution Function

ü Monitors/requests stocks transfer to local warehouse

ü Warehouse monitoring

ü Monitors inventory level and stock availability

ü DR preparation-manages and processes delivery of motorcycles to dealers

ü Encodes/inputs/monitors all purchase orders

ü Coordinates with forwarder for delivery of units

ü Frame/engine allocation of units for issued dealer’s purchase order

ü Prepares monthly inventory report

ü Ensures timely delivery of units

ü Monitors promo items inventory and facilitates release

ü Keeps records of stock units

ü Facilitates delivery claims by coordinating to Order & Distribution Department

ü Checks delivery and completeness of office supplies and equipment requests and other purchases

ü Inventory of test ride units in the warehouse and other merchandising materials to ensure the availability when needed

C.    Sales Function

ü Reports to Regional Sales Manager

ü Monitors regional sales in terms of units delivered vs ordered

ü Assists all coordinators in terms of information dissemination of HR directives, Marketing   bulletins, and latest sales promo to all dealers and branches

ü Assists dealers in follow up of release of their PNP clearances and other documents

ü Carries out/assists/supports in the implementation of sales and marketing activities and programs; facilitates materials needed for the activity

ü Maintains dealers’ central hard file/electronic files and correspondences (e.g. lending agreements and purchase agreements, and the like)

ü Submit regular reports to immediate superior with regard to any concern in the branch operation

D.    HR and Admin Function

ü In charge of employees’ leave applications, absenteeism and attendance

ü Schedules employees’ annual medical and physical examinations, executive check-up and vaccinations

ü Facilitates company’s activities (Christmas Party, Sports fest, Company outing and other gatherings)

ü Schedules vacation leaves of employees and sickness notifications.

ü Coordinates with HMO provider in cases of employees’ hospitalization

ü Maintains contracts and relation with local suppliers such as Janitorial, Office Equipment, Security Agency, Office Supplies, Aircon Maintenance, Computer maintenance, Office space leasehold and others.

ü Facilitates local purchases for the branch

ü Controls/monitors office expenses

ü Handles renewal of annual business permits, sanitation, fire and environmental clearances

ü Keeps records/facilitates processing of vehicle repairs and estimates

ü Facilitates disposal of fixed assets, scrap materials and other items

ü Gives clerical and secretarial support

ü Handles hotel reservations of VIP guests

ü Administers local budgeting/sourcing

ü Organizes branch office administration, checks facility security and renew government permits

ü Checks status of company vehicles, equipment and other supplies and prepares maintenance and repair request form. Organize truck scheduling

ü Collates information needed for company events, dealer meetings (local) or activity documentation requirements

ü Perform other related functions assigned by superior from time to time

E.    Marketing Function

ü Keeps records and performs inventory of promo materials, fixed assets and other company property

ü Reviews and assists dealer’s claim of monthly branch sales incentives

ü Monitors promotional materials received and facilitates distribution to dealers

ü Coordinates company activities like sales caravan and marketing campaign

ü Sources out local suppliers for the region’s promotional activities that needs sound systems, bands, stages, venues and talents

ü If needed, drafts budget for local events in the area, submit to HO for approval and implement sales activities

F.    Customer Service Function

ü Take all phone calls and inquiries regarding sales, personnel whereabouts, etc.

ü Respond to dealers/customer queries and complaints

ü Assist customers in their needs

ü Track records of accident reports of employees

G.    Area In-charge Function

üReports to Regional Sales manager

üMonitors regional sales in terms of units delivered vs units ordered

üCarries out sales directives to dealers’ head offices and branches such as Marketing     Bulletins and latest sales promos

üInitiate dealer sales activities and assist in the implementation of sales and marketing activities and programs with facilitation of materials needed for the event

üRespond to all dealer/customer queries and complaints

üSupervises all coordinators if all plans are well carried out and evaluate if sales targets are met

üRegular branch/dealer’s visit

üSales booking and inventory monitoring

üUpdate dealers on current promotions and directives

Area Controller/Accounting Head

Wrenleys Appliance Plaza, Inc.

June 2005 – Jan. 30, 2009

·         Daily sales monitoring and reporting

·         Updates customer’s account ledger

·         Inventory management and stock transfers control

·         Daily update of cash inflows and outflows

·         Responsible for employees’ payroll

·         Reconciliation of accounts per record

·         Responsible for determining collection efficiency

·         Responsible for aging of accounts

·         In charge for preparation of all accounts payable

·         Responsible for all check releases

·         Monitors daily expenses

·         Consolidates monthly expenses for monthly reporting to top management

·         Cashiering functions like receiving and recording payments from customers

·         Answering all customer inquiries

·         Customer service

·         Gathers and keeps all company’s information among other accounting records

EDUCATIONAL BACKGROUND

Tertiary             :           Bachelor of Science in Management Accounting

Holy Name University, Tagbilaran City, Bohol

School Year 2001-2005; Graduated March 2005

CUM LAUDE with GPA of 96.70/100

Secondary         :           Holy Trinity Academy

Loay, Bohol

School Year 1997-2001

WITH HONORS

Elementary        :           Concepcion Elementary School

Concepcion, Loay, Bohol

School Year 1991-1997

VALEDICTORIAN

PERSONAL DATA

Age                   :  33 years old                                       Date of Birth      :           January 4, 1985

Height               :  5 feet, 4 inches                                   Weight              :           54 kgs.

Religion             :  Roman Catholic                                   Citizenship         :           Filipino

Civil Status        :  Single                                                Contact Number:            +639173233230

CHARACTER REFERENCES

ATTY. WARREN YAP, JR. CPA MERJURIE D. BANTON           WELOUWEE SARAUSAD

Managing Director                                  Admin Specialist                         Customer Agent/QC

Wrenleys Appliance Plaza                       Suzuki Phils., Inc.                       Outlook International Ltd.

09173000058                                         09175784885                             09173147962

EMILY TAÑEDO                                   ENGELBERT T. ALINSUG

Customer Service Manager                     Sales Supervisor

Mehitabel Inc.                                        Suzuki Phils., Inc.

09189400861                                         09178082593