AIRA SEMILLA Administrative Assistant

Manila, Philippines


Blk 4 Lot 7 R. M. Balatbat St. Jestra Villa 1 Subd.,SAV 5, San Antonio, Parañaque City

● Cell no. (63) 908-3144518

●E-mail Address: [email protected]


Objectives:  To acquire of a position where I will be able to apply my strong organization skills, educational background, and ability to work well with people, which allow me to grow personally and professionally.


  • Experienced hotel and ticket reservation officer bringing enthusiasm, dedication and an excellent work ethic.
  • Have good interpersonal and communication skills and accomplishes multi-tasking effectively.
  • Has keenness for learning, high tolerance and eager to be trained.
  • Demonstrate team player, flexible, fast learner and alert.
  • Committed to delivering high quality results with little supervision.


  • Microsoft Offices proficiency
  • Time management
  • Resourceful
  • Business writing
  • Professional and mature
  • Strong problem solving
  • Organized and self-directed


Customer Service Representative, June 27, 2017 – August 31, 2018

SPI CRM INC. – Ortigas, Pasig, Philippines

  • Answer incoming calls from inbound client, responded to customer inquiries relating to account information, products and services.
  • Provided effective and timely resolutions of a range of customer inquiries.
  • Managed all inquiries, questions, complaints and forward issues to appropriate concern unit if needed.
  • Educated new customers by answering product and service questions
  • Maintained customer record by updating account information.
  • Uploads status of call in the Customer Relationship Management or CRM database.
  • Escalate urgent request and prepared required status report.

Admin Assistant and Travel Consultant, February 2013 – December 2016

Crosswinds Ocean Adventure Travel and Tours, Inc. – Parañaque, Philippines

  • Create daily and monthly reports.
  • Wrote report and letters correspondence from dictated and handwritten notes.
  • Maintained filling for electronic and paper documents.
  • Checked emails, social media post, text messages and reply to it.
  • Managed the reception areas, including greeting visitors and responding to telephone calls and in-person request for                  information.
  • Help in preparation for meeting agendas, supplies materials for marketing kits and follow-ups.
  • Routed agreements, contract and invoices through the signature process.
  • Attending educational workshop, seminars and participate in professional societies to maintain professional and technical knowledge.
  • Assist colleagues in creating amazing destination packages with affordable travel rate.
  • Answer client inquiries and resolve concern promptly.
  • Documentation for passport, visas, National Statistic Offices certificates and etc.
  • Organized hotel accommodation and airline ticket for senior managers.

Travel Consultant, August 2009 – February 2013

ASB Travel and Tours – Airport Road, Parañaque, Philippines

  • Organize travels package (local and international), including ticket, accommodation, transportation, and tours.
  • Booked and prepared hotel voucher and airline itinerary.
  • Prepared marketing kit for sales call.
  • Attend conference and training to maintain familiarity with tourism trends.
  • Create daily report, and update electronic records of client.
  • Arrange list of collectables, payables and contact concern personnel to inform them about the matter.
  • Sometime do errands to collect, deposit and purchasing office


June 2006 - April 2010 BS Information Management at Marinduque State College