AIRA P. SEMILLA

Blk 4 Lot 7 R. M. Balatbat St. Jestra Villa 1 Subd.,SAV 5, San Antonio, Parañaque City

● Cell no. (63) 908-3144518

●E-mail Address: [email protected]

Objectives:  To acquire of a position where I will be able to apply my strong organization skills, educational background, and ability to work well with people, which allow me to grow personally and professionally.

SUMMARY OF QUALIFICATIONS:

• Experienced hotel and ticket reservation officer bringing enthusiasm, dedication and an excellent work ethic.
• Have good interpersonal and communication skills and accomplishes multi-tasking effectively.
• Has keenness for learning, high tolerance and eager to be trained.
• Demonstrate team player, flexible, fast learner and alert.
• Committed to delivering high quality results with little supervision.

OTHER QUALIFICATIONS:

• Microsoft Offices proficiency
• Time management
• Resourceful
• Business writing
• Professional and mature
• Strong problem solving
• Organized and self-directed

WORK EXPERIENCE

Customer Service Representative, June 27, 2017 – August 31, 2018

SPI CRM INC. – Ortigas, Pasig, Philippines

• Answer incoming calls from inbound client, responded to customer inquiries relating to account information, products and services.
• Provided effective and timely resolutions of a range of customer inquiries.
• Managed all inquiries, questions, complaints and forward issues to appropriate concern unit if needed.
• Educated new customers by answering product and service questions
• Maintained customer record by updating account information.
• Uploads status of call in the Customer Relationship Management or CRM database.
• Escalate urgent request and prepared required status report.

Admin Assistant and Travel Consultant, February 2013 – December 2016

Crosswinds Ocean Adventure Travel and Tours, Inc. – Parañaque, Philippines

• Create daily and monthly reports.
• Wrote report and letters correspondence from dictated and handwritten notes.
• Maintained filling for electronic and paper documents.
• Checked emails, social media post, text messages and reply to it.
• Managed the reception areas, including greeting visitors and responding to telephone calls and in-person request for                  information.
• Help in preparation for meeting agendas, supplies materials for marketing kits and follow-ups.
• Routed agreements, contract and invoices through the signature process.
• Attending educational workshop, seminars and participate in professional societies to maintain professional and technical knowledge.
• Assist colleagues in creating amazing destination packages with affordable travel rate.
• Answer client inquiries and resolve concern promptly.
• Documentation for passport, visas, National Statistic Offices certificates and etc.
• Organized hotel accommodation and airline ticket for senior managers.

Travel Consultant, August 2009 – February 2013

ASB Travel and Tours – Airport Road, Parañaque, Philippines

• Organize travels package (local and international), including ticket, accommodation, transportation, and tours.
• Booked and prepared hotel voucher and airline itinerary.
• Prepared marketing kit for sales call.
• Attend conference and training to maintain familiarity with tourism trends.
• Create daily report, and update electronic records of client.
• Arrange list of collectables, payables and contact concern personnel to inform them about the matter.
• Sometime do errands to collect, deposit and purchasing office