Senior Customer Care Specialist

Camella- Vista Land & Lifescapes Inc. | National Capital Reg, Philippines
IndustryConstruction / Building / Engineering

SpecializationCustomer Service
RoleManagement
Position Level1-4 Years Experienced Employee

DUTIES AND RESPONSIBILITIES
Preparing department reports for management needs

Dealing with different kinds of people everyday including walkins

Reaching clients to set a appointment and schedule with the engineer on site for turn over or house concerns

Monitoring calls and clients email

Finding solutions regarding clients inquiry and concerns

Monitoring qualified clients upon completion of units and loan released from bank

Coordinating to sets of department to find solutions in clients needs

Hearing comments, suggestions and voice for improvements of the company’s objective

Preparing Clients necessary copies of documents for turn over of unit such as copy of title, house plan, tax declaration

Ensuring all document are valid and updated for proper documentation of clients profile

Dealing with set of people with different status and attitude

Understanding some technical documents like title and house architecture Understanding loan releases in different financing scheme