Al Christian Claudio Felices Technical Support 3

Canada, Australia, New Zealand

Dear Ma’am/Sir,

Good day!

I am exploring my opportunities now, and I am trying my luck to have a job in your company.

Although my preferred areas for specialization are on technical and helpdesk support, hardware and software, I am very open to train in any other area of the company, should I be required to do so. I believe that I have the ability to succeed in this industry, as I am a confident individual with excellent interpersonal skills.

For the past Four years I have been employed in an IT company in the Philippines with extensive experience of working in the front line helping clients and colleagues resolve complex technical IT issues. I am looking for a new job for the reason of Career Advancement.

Please see my resume for the additional information on my experiences.
Should you have questions, feel free to contact me on my mobile +639663500280 or email me at [email protected]

Thank you very much for your time and consideration. Look forward to meeting you.

Sincerely yours,

Al Christian C. Felices

Al Christian C. Felices
Home Address: 56 Balingasa road, Balintawak, Quezon City
Mobile no.: +639663500280
Passport no: EC104081
Email add.: [email protected]

Date of Birth:
March 18, 1991
Civil Status:
Christianity – Roman Catholic


Risk Management Support Specialist

April 30, 2015 – April 30, 2018

Saudi company for hardware-SACO

Company Industry:
Retail Industry

Saudi Arabia – Riyadh

Risk management & Loss Prevention

Job Description:

Partnered with management to educate associates on safety, company policies and proper procedures.
Coordinated with management and maintained knowledge on all store activities and merchandise.
Experience in the use of computer based technology to provide reports on the system.
Knowledge of the overall operation of any CCTV system.
Detect, deterred, investigate, and resolve violations of company policies and criminal activities.
Proven ability to deal diplomatically and effectively with people at all levels within the organization, external authorities, and members of the general public.
Experience in the use of computer based technology to provide reports on the system.
monitor processes to reduce property or financial losses.
Investigate known or suspected internal theft, external theft, or vendor fraud.
Collaborate with Store Managers, Supervisor Head and Managers to report or investigate crimes, theft and anomalies.
Direct work of contract security officers or other loss prevention colleagues.
Identify, report and monitor daily status of Cameras company-wide to supervisor.
Review camera view buildings, equipment, or access points to determine security risks.
Maintain documentation or reports on security-related incidents or investigations.
Monitor compliance with standard operating procedures for loss prevention, physical security, or risk management.
Perform covert surveillance of areas susceptible to loss, such loading docks, highly theft area, or warehouses.
Prepare reports on investigations.
Apprehend shoplifters in accordance with guidelines.
Identify and report safety concerns to maintain a safe shopping and working environment.

Technical Support III

July 1, 2011 – April 5. 2015

Synermaxx Corporation

Company Industry:
Computer / Information Technology (Software Development)

Ortigas Center, Pasig City

Technical Support

Job Description:

Responsible for diagnosing & resolving hardware, software & end users problems.
Acting as the first point of contact for all IT & technical queries.
Working within a TCP/IP network environment, including DHCP, DNS and ethernet .
Involved in the rollout of software updates and patches.
Communicating with third party technical specialists.
Configuring and managing backup & restore procedures.
Responsible for allocating work to junior staff and induction training for new staff.
Deploying new hardware, server backups & evaluating new software & security risks.
In-depth knowledge of Microsoft Windows client operating systems, XP,Win7 /Win8, 8.1/Win10 Windows & Microsoft Office up to Office 2013.
In-depth knowledge of Linux server and ubuntu client operating systems.
Install,maintenance,configure CCTV and review CCTV records.
Inventory all PC,laptop,servers,accesories.
Deliver products to client.


Highest Education

Education Level:
Collage Graduate

Bachelor of Science in Information Technology(BSIT)

Central Collages of the Philippines

Quezon City, Philippines

Jun 2007 – Mar 2011


Hardware/software support
Installing Operating System Windows XP,7,8,8.1,10
Router & Switch setup and configuration
Network cabling and rj45 patching
Setup, configure and operate all office machines
Microsoft Office Excel/Word/PowerPoint/Publisher
Setup, configure, diagnose CCTV
Adobe Photoshop(photo/graphics editing)
Adobe Premier(Video editing)
Adobe Audition(Audio editing)
Cisco Networking
Windows server and linux servers configurations
Web Hosting


To seek further challenges and be a part of a firm where the acquired knowledge in my field will be utilized.