Alexander Arafiles Yanga
Current Address: Doha, Qatar P.O. Box 7777
Philippine Address: #22 Network Avenue, Meralco Village, Lias, Marilao, Bulacan
Telephone No.: +97430376515
E-mail: [email protected]

OBJECTIVE

To work in an environment where I can utilize and expand my knowledge in communication while promoting the goals and success of the company.

SUMMARY OF QUALIFICATIONS

Currently working in Doha, Qatar since February 2014
Strong background in Customer Service
Proven skills in dealing and providing service to different nationalities
Communication skills include fluency in English and basic Arabic languages
Computer skills (MS Office, Internet and E-mail)

PROFESSIONAL EXPERIENCE

Underwriting Assistant, November 2001 – August 2006
Fortune Medicare Inc., Pasig City, Philippines, also known as Fortunecare, takes pride in having lived up to its corporate mission of making comprehensive healthcare services available and affordable to all Filipinos. Its operation began as one of the pioneers in the health maintenance organization (HMO) industry on 1986 in the Philippines.

Responsible in checking of received application form in all account
Pre lay-underwriting of application
In charge of preparation of statement of account / initial business billing for the approved applications of Individual, Family and Group and Corporate accounts.
Preparing of reports
Amendment of program
Financing of application
Enrollment of hospital income benefit (HIB)

Alexander Arafiles Yanga 2

Sr. Customer Service Specialist, September 2006 – March 2012
Fortune Medicare Inc., Pasig City, Philippines

Receives and assists plan holders who have service-related concerns
Facilitates and coordinates with internal departments in the timely provision of deliverables
Ensures continuous update, resolution and follow up in a timely manner to service-related concerns of all plan members
Acknowledges letters/complaints of plan members sent through electronic and snail mail. Coordinates with concerned internal departments for prompt action.
Conducts client satisfaction survey
Performs account management functions / after sales servicing
Promoting the services that the company is offering to interested applicants
Documents all concerns raised by our partner provider
Regularly visits and call assigned hospitals for administrative concerns
Channels the following concerns to the appropriate party:

Notice of suspension, billing, Claims payment-claims, Treasury, Accounting
Copy of contract, provision on the contract – Provider Relations Head
Change of schedule
Rates (Professional fees)

Furnishes the Provider Relations head, Medical Division with the summary of the provider’s concerns.
Tracks resolution of concern per provider
Collects billing statement during regular hospital visitation
Prepare periodic reports
Perform other administrative functions related to relationship building

CSA Cashier, February 2014 – September 2015
WOQOD Retail Department, Doha, Qatar

Job purpose: To contribute to the Retail and Marketing Department by carrying out the day to day duties and providing excellent customer service to all of a WOQOD petrol station and maintain the standards and image of the company.

Able to provide 100% customer satisfaction as per company standards
Assists customers in locating merchandise
Greets and assists customers with products and services
Able to accept cash and credit card payments
Merchandising (keeps coolers, drink boxes, store shelves and displays fully stocked and fronted at all times)
Alexander Arafiles Yanga 3

Analyzes inventory, responds to sales forecasting needs and orders products for assigned categories
Uses suggestive-selling techniques to enable greater sales
Operating electronic cash registers and credit card terminals
Taking orders and preparing the items in the fast food section

Assistant Site-in-Charge cum Admin Assistant, October 2015 – Present
WOQOD Retail Department, Doha, Qatar

Responsible for the overall management of a WOQOD petrol station in the absence of the Site-in-charge
Accountability for all the areas of the business including the fuel facility / forecourt area, convenience store / fast food area, carwash and oil/tire change facilities.
To achieve the best in class performance in sales targets
To achieve the agreed budgets
Excelling in store standards, cleanliness and customer service
To implement strict health and safety guidelines
Responsible for the supervision, guidance and safety of all employees of the station

EDUCATION

Bachelor of Science in Business Administration, Major in Management – March 2000
University of the East, Caloocan City, Philippines

SEMINARS AND TRAININGS

Sales Training Program
May 2003, Philippines
First Aid and Basic Life Support
July 2005, Philippines
Caring for Clients in the Healthcare services
August 2005, Philippines
Anti-sexual harassment and drug abuse awareness in the workplace
January 2006, Philippines
Enhanced Client care Seminar
October 2008, Philippines
Managing Customer Service Encounters
May 2010, Philippines
Fire Awareness course
Ministry of Interior, Doha, Qatar
March 2014

Alexander Arafiles Yanga 4

Level II award in Food Safety Basic Hygiene Course
BOECKER, Doha, Qatar
September 2014
Basic Life Support BLS/AED and First Aid
HAMAD International Training Center, Doha, Qatar
December 2016
Authorized Gas Tester Training
ENERTECH, Doha, Qatar
March 2017
First Aid and Cardio Pulmonary Resuscitation with Automated External Defibrillator
Ventures Gulf Training Center, Doha, Qatar
July 2018

REFERENCES

Available upon request