Alexandria Haynes Senior Customer Service Representative

North Charleston,SC

Alexandria Haynes

1510 N. Avalon Circle Charleston,SC 29407          Email: [email protected] Mobile: (843)749-4426

Motivator possessing contagious levels of enthusiasm and a “can-do” attitude that is effective with any office/sales department.
Associates | Current | Trident Technical College
Major: Business Administration
Minor: Human Resources
Skills and Abilities
Managed and developed staff projects, which includes scheduling employees, setting work priorities, and supervises work assignments to ensure effective office operations.
Skilled at interpersonal communication and is a highly effective consultative sales professional.
Proficient in Microsoft Word, Microsoft Excel, Microsoft Outlook, QuickBooks skills, Microsoft Office 365 and Campus Vue.
Strong leadership skills; able to prioritize, delegate tasks and make sound decisions quickly while maintaining a focus on the sum and substance.
Certifications/CONTinuing Education
Certified VA Once Official                 Memory, Improve Your Productivity
Certified FERPA 101                Microsoft Excel Formulas Made Easy
Title IX Training                 60 Minutes of Access Secrets
ODS Training
Financial Briefing

Maintaining the customer’s account and finding resolutions
Providing guidance on freight and demurrage
Reiterate credit terms
Make phone calls to businesses located throughout the US & Canada.
Be a team player, and accept accountability for your work.
Learn, understand, and then meet / exceed expectations.
Multitasking – you will have a phone in your ear, typing, updating notes, emailing, and completing fields that drive additional action – all at about the same time.
Provide exceptional customer service

Ensure all team members are following Sure turn protocols.
Transportation for patients throughout the facility
Transport medical equipment
Clean rooms to ensure the throughput of the facility

Dispersing package to one or more trucks in numeric order.
Engaging in team oriented plans to push to complete daily goals.
Effectively communicating the plan deferment or obstacles.
Leasing consultant | meridian Residential group |July 2015- DECEMBER 2016
Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).
Immediately record all telephone and in-person vision appropriate reports.
Files own guest cards and maintain according to established procedures.
Inspect models and available “market ready”, communicate related service needs to Property Manager.
Demonstrate community and apartment/model and apply product knowledge to clients’ needs by communicating the features and benefits; close the sale.
Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval. Follow up with applicant regarding status.
Ensure apartment is ready for resident to move-in on agreed date.
Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needs.
Secure new residents’ signature(s) on appropriate paperwork prior to move-in. Orient new residents to community.
Assist in monitoring renewals. Distribute and follow-up on renewal notices.
Represent the company in a professional manner at all the times.
Registrar | Centura College | March 2013-October 2016
Enroll student from completed enrollment folder
Build classes, schedule student, issue student schedule & report cards
Ensure all grades are posted at the end of each grading period
Make student data changes, i.e., status changes, grad date changes, address changes Perform SAP calculations at the end of each semester.
Reconcile incomplete grades in the time frame prescribed in the school catalog.
Reconcile files for grads, drops, etc.
Ensure scanning of student file is complete.
Prepare Delegated portion of Directors Report.
Make graduate certificates/diplomas/degrees.
Collate book orders and coordinate with Corporate office for ordering and/or assist students in ordering books through Ambassador Books online
Maintain filing for department