Name : ALFEA PONCE
Age : 23 years Old
Address : 151 blk 3 Lakas tao San Andres, Cainta Rizal Philippines | Cell Phone no. : 09267176203
Email : [email protected]
Career Objective : To obtain a position in a professional office environment where my skills are valued and can benefit the organization. Ideally a position from any AT&T business where I can perform all my customer service abilities.
Professional Summary : More than five years of experience in customer, technical and medical care department over the phone, email and in person. Enthusiastically taking ownership and resolving their concerns with the results of exceeding their expectations and reaching my monthly given goals and adding up numbers to the team performance where I belonged and sharing my skills and my own motivation of working hard that drives me in achieving monthly incentives.
Professional Experience :
AT&T ISM Assitant Supervisor (December 2017 to Current)
Company : VXI Panorama Munoz, Quezon City Philippines
Responsible in taking ownership and resolving customers concern over the phone.
Making sure that customers will have better and convenient services through bundling there services and closing the sales.
Handling Management concerns such us supervisor calls, attendance summary reports, and setting up monthly goals.
Attending Management trainings and seminars.
AT&T DTV BGI Customer Service Associate (March to December 2017)
Company : Convergys MDC 100 Eastwood, Quezon City Philippines
Escalating customers combine bill issue and helping them get a low price as possible.
Calling the 3rd Telco company the customers bundled with on behalf of them and reinstating manually their interrupted services.
DISH Customer and Technical Service Associate (May 2015 to January 2017)
Company : Concentrix Sparks Cubao, Quezon City Philippines
Providing customer service assistance.
Troubleshooting their cable issues over the phone including RV’s and sending professional technicians if necessary.
Wellcare Health Specialist (December 2013 to May 2015)
Company : The Results Companies Ortigas, Pasig City Philippines
Calling Doctor’s office on behalf of our member and requesting some providers authorization for medication or referrals.
Escalating their disapproved medical operations and medicines.
H&R Block Bank Associate (December 2013 to May 2015)
Company : The Results Companies Ortigas, Pasig City
Making sure that their savings are secured and giving financial assistance too if necessary.
Replacing customers lost, damaged or stolen bank cards.
Foursquare Bible College, Quezon City
Education : Bachelor of Theology (May 2018)
Graduated with bronze Medal.
I hereby certify that the above information given are true and correct as to the best of my knowledge.
Graduated with honors