ALFRED DELA CRUZ
Block 11 Lot 12, Xevera Neo Calapan
Calapan City, Oriental Mindoro
0928 967 1718
0915 068 7848
[email protected]

[CAREER OBJECTIVE]
To obtain a challenging position that will enhance my skills and intellect which will be beneficial not only
to my personality but as well as the company I am serving.
[SUMMARY]
Highly motivated results-oriented with extensive experience of 19 years in management, office
administration, supervisory, and lending works. A leader committed to quality and building an
organization focused on teamwork, agility, creativity, and profitability. Excels at being customer￾focused, organized and knowledgeable about business process improvement. 6 years in a FMCG
Company.
[PERSONAL DATA]
Age: 35 yrs. old
Gender: Male
Religion: Roman Catholic
Civil Status: Single
[EDUCATION]
BACHELOR OF SCIENCE IN COMMERCE
Major in BUSINESS MANAGEMENT
Colegio de San Juan de Letran

[CORE COMPETENCIES]
• Loans, Financial Analysis, Debt Structuring, Credit Grading, and Portfolio management.
• Mall Management.
• Meeting and Exceeding revenue and margin qouta targets.
• Forecasting, measurement, reporting, and strategic planning.
• Regulatory compliance
• Budget management
• Sales process improvement and coaching
• Tactical and strategic marketing
• Customer relationship management
• Staff training and development
• Operations management
• Achievement/Results Orientation
• Adaptability/Flexibility
• Analytical Thinking
• Client Service
• Communication
• Computer use and other forms of Technology
• Conflict Resolution
• Creative Thinking
• Decision Making
• Dealing With difficult Situations
• Innovation
• Interpersonal Relations
• Leadership
• Planning/Organizing
[TECHNICAL SKILLS]
✓ Computer Literate/Microsoft Office
✓ Thoroughly experienced in administrative works, office works,store management and
accounting. Also well experienced in Loan Processing and documentation.
✓ Driving
✓ Inventory Management
✓ Supervisory Works and Staff management.

[PERSONAL SKILLS]
✓ Good verbal and written communication skills
✓ Motivated and always willing to learn new things
✓ Independent and self-sufficient in handling tasks
✓ Collaborative and able to work in teams or groups
[PROFESSIONAL EXPERIENCE]
➢ OPERATIONS MANAGER (November 2018 – May 2019) – 6 Months
ALD Industries Corporation (Saltern and Fish Farming) – San Jose, Occidental Mindoro
Number of Staff : 70
• Maintain Inventory by implementing purchasing plans and staying in contact with vendors and
shippers.
• Provide trainings to improve the knowledge base of the staffs and utilize cross-training
methods to maintain productivity when employees are absent.
• Manage all controllable costs to keep operations profitable.
• Maintains operations by initiating, coordinating, and enforcing program, operational, and
personal policies and procedures.
• Head of logistics and motor-pool.
• Warehouse Management.
➢ ADMIN/CREDIT MANAGER (January 2018 – November 2018) – 10 Months
AsiaLink Lending Hub, Inc. – Calapan City
Number of Staff: 30
• Checking and Recording of Loan Application and scanning a copy to be sent to the head office
• Approval and Disbursements of Loans
• Responsible for identifying the specific approach/method in each stage of the collection process of past due account.

➢ SENIOR STORE AREA SUPERVISOR (2011 – 2017) – 6 Years
SMFI – Southern Tagalog Region
Number of Staff: 48
• Inventory and Personnel Management.
• Ensures that the company standards are met daily in the areas of : (a) product preparation &
presentation (b) operation hours (c) store cleanliness and maintenance.
• Processing Orders and sending details to the sales office.
• Recording of all actual stock movement in the POS System and in the Stock Movement and
Inventory Form.
• Maintain P.O. Delivery Receipt and Invoice folders.
• Trains crew for food safety.
• Meeting sales targets and KPI’s.
• Giving feedbacks on sales trends.
• Advising costumers about delivery schedule and after-sales service.
• Making appointments with and meeting customers.
• Agreeing sales, prices, contracts and payments.
• Promoting new products and special deals.
➢ CREDIT AND COLLECTION SUPERVISOR (2009 – 2011) – 2 Years
CARD Bank, Inc. – San Jose, Occidental Mindoro
Number of Staff: 20
• Oversee the team of credit collectors.
• To ensure the staff is meeting production goals, complying with company standards.
• Inputing data and creating spreadsheet showing the progress of the staffs efforts to collect debts.
• Supervised and coordinate activities of staffs engaged in collecting overdue payments.
• Reviewing deliquent account records.
• Assisting subordinates with collection activities in difficult cases.
➢ MEDP LOAN SENIOR OFFICER (2006 – 2009) – 3 Years
TSKI Inc. – San Jose, Occidental Mindoro
Number of Staff: 10
• Oversee the team of MEDP Loan Officers.
• Assestment and Pre-Approval of Loan Applications.
• Summarized all the loans and sending it to the Branch Head for final approval.
• Monitoring the client’s payments.
• Reviewing deliquent accounts records and coordinate to the Loan Officers regarding the collection

➢ MALL SUPERVISOR (Feb. 2002 – Feb. 2006) – 4 Years
Metro Gaisano – Kalibo, Aklan
Number of Staff: 15
• Manage the day to day relationship with the retail tenants, initiating management reports related
to the area of responsibility.
• Provide and monitor marketing activities and initiatives.
• Monitor Customer services and satisfaction within the Mall.
• Provide support to the retail tenants, initiating meetings and identifying issues that could impact
on the operation of the Mall
• Initiate, implement, monitor and evaluate marketing campaigns.
• Liaise with the tenants and ensure that the Tenants Operational Manual is followed
• Provide operational reports related to Tenant Relations and Marketing within the Mall
• Monitor service provision overall through the regular update of Key Performance Indicators
➢ STORE MANAGER (2000 – 2002) – 2 Years
LG’s – Calapan City, Oriental Mindoro
Number of Staff: 20
• In charge of entire stores and the employees that work within.
• Ensuring that the store runs smoothly, cleanly and meets any budget and sales goals.
• Maintain inventory.
• Provide training.
• Manage all controllable costs to keep operations profitable.
• Develop a schedule of holiday activities and promotions throughout the year strategically designed