Alice Balaquiao Abanto
Block 7 Lot 17 Rimaven Subd. Brgy.San Isidro, Dau Mabalacat
Pampanga
Mobile #: +619173056466

[email protected]

CAREER OBJECTIVE:

To obtain a permanent employment that enables me to utilize my
education and experience more. Able to work under pressure and
sincerely carrying out the task given with own initiative and offering
potential for the professional growth and achievement.

PERSONAL BACKGROUND:

Nationality: Filipino
Family Status: Married
Language: English, Filipino
Date of Birth: November 20, 1981

QUALIFICATIONS

Graduate of Home Economics and Livelihood Education (HELE) 2001
Bachelor in Elementary Education
Bicol College of Arts and Trades
Naga City Camarines Sur
Board Passer on Licensure 2001
Examination for Teacher

SEMINARS AND TRAININGS ATTENDED

Participant:
Emotional Quotient (EQ) and Intelligence Quotient (IQ) in the
Development of personality and character (2000)
Effective and Efficient Management of Organization through Dynamic
Leadership (2000)
Pre-school Instruction Program (2 months)

WORK EXPERIENCE

September 2016- Present: Learning and Development Specialist

Learning and Development
Credit Corp Inc.
4th Flr. Makati Stock Exchange Bldg. Ayala Ave.
Makati City Philippines

Job Description:

● Prepare and facilitate individual Learning Sessions.Setting objectives and expectations.
● Provide coaching and feedback in line with collections guidelines
● Provide technical expertise and support to trainees in all areas of collection activity. provide support to the team performance Manager’s in delivering additional coaching to existing CRA’s during training down time.
● Effectively communicates with manager, colleagues to seek for opportunities to improve department procedures, processes or projects that will contribute to the learning of others.
● Provide support to the Lead Trainer and L&D team to ensure new recruits are appropriately trained with the process and procedure of the Company during their first month.
● Facilitates individual and group based learning
● Continuous observation and assessment validation during Induction, making sure modules are all up to date and in line with the Operations procedure

WORKSHOP ATTENDED: Communicating for Leadership Success

June 16,2013-September 2016 : Technical Coach/ Inducton Trainer
Learning and Development
Credit Corp Inc.
4th Flr. Makati Stock Exchange Bldg. Ayala Ave.
Makati City Philippines

Job description:
• Prepare and facilitate Individual learning sessions
• Providing feedback to trainees
• Seek feedback from trainees on outcomes achieved
• Ensure safe and healthy learning environment
• Maintain up-to-date business and position knowledge
• Ensure required equipment is working
• Ensure required resources prepared prior to training
• Be a role model for trainee’s by providing coaching on professional and compliant collections, excellent punctuality and attendance and a professional and ethical manner
• Provide technical expertise and support to trainees in all areas of collection activity
• Provide escalated assistance as necessary to CRA’s(i.e. the point of escalation in the absence of the Team Performance Manager)
● Evaluate calls from evidences uploaded by Customer Relationship Associate and provides timely feedback.

April 2, 2012-June 15, 2013 : Senior Customer Relationship Associate
Credit Corp Inc.
4th Flr. Makati Stock Exchange Bldg. Ayala Ave.
Makati City
Account handled:

1.) Australian Account-Outbound and Inbound Debt Recoveries includes Skip Tracing
2.) 1 Month Interim Technical Coach Assistant
(April-May 2013)
Learning and Development Training
Credit Corp Inc

April 2008-May 2011: Collection Aid Specialist –Senior Agent
Accounts handled:
Recoveries
1. HSBC – US Account
Oct. 2010 – May 2011
2. Credit Corp Group _ Australian Account
April 2008 – Sept 2010

IQOR PHILIPPINES
Bldg. 36 & 37 Berthaphil II Jose Abad Santos Ave.
Clark Pampanga, Philippines
Contact # 8897180

Sept 2005- March 2008: Sales Representative
Account:
DELL COMPUTERS- US account
– Sales Representative for Software Warranty and Hardware Warranty for Dell Computer
CYBER CITY TELESERVICES LTD
Clark Pampanga, Philippines

Personal References:
ANNA ONGKIKO
Learning and Development Lead Trainer PHIL- CREDIT CORP INC
Contact: +639175915775

GIRLEE CASTILLO
TEAM MANAGER-CREDIT CORP INC
Contact: +63 9276756507

RACHELLE CRUZ
Human Resources Business Partner-Credit Corp
Contact: +639954381270/ +6329086800