Alona Castillo Restaurant Supervisor/ HR Coordinator
Dubai, United Arab Emirates
ALONA TACIS CASTILLO
CONTACT NUMBER: +971522045482
E-MAIL ADDRESS: [email protected]
RESIDENCE ADDRESS: Al Diyafah Street, Al Satwa Dubai, UAE
PERMANENT ADDRESS: Camp Juan Villamor Bangued, Abra 2800
JOB TARGET:
FOOD AND BEVERAGE SUPERVISOR
PERSONAL DETAILS:
Age: 36 yrs. OldNationality: FilipinoVisa Status: Residence Visa
Date of Birth: May 18, 1982Marital Status: SingleEmirates ID no.: 784-1982-0813080-1
EDUCATIONAL BACKGROUND:
College:BACHELOR OF SCIENCE MAJOR IN ACCOUNTANCY
School:University of Cordilleras Baguio City Philippines 2600
Date Graduated:December 2003
OBJECTIVES:
My 14 years of experience has provided me the opportunity to develop into a productive and career-oriented individual who excels in challenging and competitive environment, ability to communicate effectively with staff in all levels, ability to do multi-tasking work, ability to motivate, goal, people and success oriented, assertive, innovative, creative and imaginative, with strong leadership and discipline, patience is my strongest point with strong spirit.
SKILLS:
• Leadership
• People Development
• Local Store Marketing
• Inventory Control System
• Stores Operational Audits
• P&L Accountability
EXPERIENCES:
Position:Human Resources Coordinator
Company:Baker & Spice RestaurantLLC
Location:Al Quoz Industrial 1, Dubai, UAE
Duties and Responsibilities:
• Responsible for recruitment in timely placement of candidates and prudent management of recruitment expenses/budget.
• Implements induction and integration of new recruits.
• Ensures effective resolving line issues and providing quality of support to corporate in areas of performance management, implementation of HR policies, grievance redressal, and discipline.
• Maintain suitable documentations and updated information on all unit level HR initiatives and activities.
Date:August 1, 2017 up to Present
Position:Restaurant Supervisor
Company:Baker & Spice RestaurantLLC
Location:Dukkan Al Manzil, Downtown,Dubai, UAE
Duties and Responsibilities:
• Ensures that all the opening duties are completed and the restaurant has clean look before the guest enters, check AM/PM checklist.
• Check all the employees scheduled are on duty. In case of absentees, find proper replacements.
• Regularly monitors the service of food and beverages, following the company “Sequence of Service”.
• Coordinates with bar and kitchen for non-availability of products and inform service staff.
• Supports the Management in achieving the sales target.
• Completes time sheets, closing reports and other paperwork accurately.
• Handles guest complaints in accordance with Company policy.
• Motivates, trains and handle staff complaints and request.
• Ensures all closing duties are completed and the restaurant is ready for the next shift.
• Analyzes business trends, looks to always improve the business.
• Behaves as an ambassador of the restaurant.
• Maintains a professional, safe and hygienic appearance on duty.
Date:November 24, 2015 up to July 31, 2017
Position:SECRETARY / ADMIN ASSISTANT
Company:First Avenue Real Estate
Location:2914 Churchill Tower, Business Bay, Dubai , UAE
Duties and Responsibilities:
• In charge in filing documents like Contracts, MOUs,Receipts, Cheques and encoding the items for accounting purposes.
• In charge in ordering items needed for the office, receiving, counting, and checking quality of products.
• In charge in HR concerns, Payroll and other administration works.
• In charge in monitoring proper implementation of all company’s policy and procedures, and making important documents and reports.
Date:November 2013 up to February 5, 2015
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Position:HEAD CASHIER / ASSISTANT PURCHASING
Company:Baker & Spice Restaurant (Marina Promenade and Dukkan Al Manzil)
Location:Shop 16, Level 2, Souk Al Bahar, Old Town, Dubai, UAE
Duties and Responsibilities:
• In charge in collecting invoices, filing and encoding the items for accounting purposes.
• In charge in ordering items needed for the three shops, receiving, counting, and checking quality of products.
• In charge for the monthly inventory encoding for accounting purposes.
• In charge in floor supervision, monitoring proper implementation of great customer service, proper allotment of manpower and making important documents and reports.
Date:October 2011 up to November 2013
Position:ASSISTANT ACCOUNTANT
Company:Baker & Spice Restaurant
Location:Shop 16, Level 2, Souk Al Bahar, Old Town, Dubai, UAE
Duties and Responsibilities:
• In charge in collecting invoices, filing and encoding the items for accounting purposes.
• Preparing statement of account for each supplier.
• Preparing and releasing cheques for all accounts payables, filing petty cash voucher payment for auditing purposes.
• In charge for the monthly inventory encoding for accounting purposes.
Date:February 2011 – September 2011
Position :CASHIER / WAITRESS
Company:Baker & Spice Restaurant (Souk al Bahar and Dukkan Al Manzil)
Location:Shop 16, Level 2, Souk Al Bahar, Old Town, Dubai, UAE
Duties and Responsibilities:
• In charge in cashiering function using MICROS, prepares reports and surrender sales at the end of the shift, in charge in monthly inventory of counter supplies.
• Responsible for arranging and organizing of homemade products in the shop.
• Responsible for arranging of reservations and bookings.
• Assist and attend guest’s wants, and giving excellentservice for total customer satisfaction.
• Ensure all tables are clean and set up, stock and restock all waiter stations.
• Handle customer complaints in accordance with the company policy.
• Maintain a smooth flow of guests and help management to achieve the sales targets by increasing the guest counts
Date:January 17, 2009 – January 2011
Position:SHIFT MANAGER
Company:Yellow Cab Food Corporation
Location:#21 AYK Bldg., Lower Session Road,Baguio City, Philippines
Duties and Responsibilities:
• In charge of the store’s operations, responsible in meeting set company policies and operational standards.
• Conduct semi-annual evaluation of performance for lower management and staff.
• Supervises and monitors effective and efficient manpower allotment achieving FSC and target store objectives.
• Seeks out customer feedback and continuously updates self on competitions.
• Acts immediately on any request, comments, suggestions and complaints made by the customers regarding the service.
• Responsible in delivering smooth flow of operations by ensuring the availability of manpower, products, and equipments, as well as, to maintain the company’s set standard which includes the proper implementation and compliance of new rules and policies.
Date:October 2007 – November 2008
Position:MANAGEMENT TRAINEE
Company :Yellow Cab Food Corporation
Location:Unit 126 UGF, SM City Baguio,
Baguio City, Philippines
Duties and Responsibilities:
• Provide total customer satisfaction.
• Monitors and implements proper training of all incoming employee.
• Responsible for dealing with any problems affecting the business.
• Supervises preparation and positioning of people.
• Maintain hygiene, sanitary and cleanliness standards.
Date:November 2006 – October 2007
Position:SENIOR CASHIER
Company :Yellow Cab Food Corporation
Location:Unit 126 UGF, SM City Baguio, Baguio City, Philippines
Duties and Responsibilities:
• In charge in cashiering. Prepares summary reports to reflect cash flow.
• Receives and fills telephone orders, prepare receipts and bills according to established procedure.
• Do the order taking and suggest food.
• Make sure that the money is intact and safe.
• In charge of training of newly hired cashiers.
Date:February 2005 – November 2006
Position :SENIOR CASHIER
Company:Jollibee Food Corporation
Location:Baguio City, Philippines
Duties and Responsibilities:
• Posts transactions, collect payments, balances cash drawer by counting cash at beginning and end of work shift.
• Assist customer needs.
• Maintain checkout operations by following policies and procedures, reporting needed changes.
• Handle transactions quickly and accurately, effectively deal with people and problem solving.
Date:March 2004 – January 2005
REFERENCES:
Available upon request