To enhance my knowledge and understanding of ICT skill and to gain experience in the world of work so that I may be able to apply my knowledge meaningfully, contributing not only to my general progress but also to the improvement of the organization with which I work.

Experience
December 2016 to Present

Columbus Communications Jamaica Limited (FLOW)

Reporting Analyst

·         Reports to the Director of Performance and Capacity planning. Area of focus is fixed broadband services, IP/MPLS Core, IP TV services, Wireless Packet Core, and Wireless Voice core.

·         Fully responsible for ensuring KPI’s are meaningful and align with customer experience.

·         Drive delivery and planning of new systems to ensure capture and visibility of proper User experience KPI’s.

·         Reporting user experience to Executives

September 2014 to December 2016

Market Track LLC

Project Development Associate
·         Assist in the planning and execution of systems testing efforts, including all associated resources to meet committed delivery dates

·         Effectively apply our methodology and enforce project standards.

·         Prepare for engagement reviews and quality assurance procedures.

·         Ensure project documents are complete, current, and stored appropriately.

·         Assist in the preparation, testing and training of the staff, documentation and programs used in the overall operations.

·         Oversee the project’s quality control throughout its life cycle.

§  Prepare, test and train staff on programs used in the overall operation.
 

June 2014 to August 2014
Jamaica Dispatch Service

Ramp Attendant/ Wheelchair Porter
§  Maintain airline policy of safety and service

§  Ensure all requirements are met, and procedures are performed in a proper and timely manner

§  Operate machinery/equipment to move baggage/cargo to and from the destined aircraft, and guide the aircraft in and out of the terminal through communication with pilots

§  Provide good service to customers

§  Maintain safety and security on the ramp

Professional Education

Dates of Attendance : September 2016 to Present

Vocational Training Development Institute

Degree Obtained

·         BSc. in Information and Communication Technology

Dates of Attendance :   September 2012 to May 2013
Heart College of Innovation and Technology
Certification Obtained
§  Cisco CCNA – Introduction to Networks

§  Cisco CCNA – Routing Protocols – RIPv2, EIGRP, OSPF, VLSM

§  IT Essentials – Computer Repairs

Academic Education
Dates of Attendance :  September 2006 – June 2011
Irwin High School
Caribbean Secondary Education Certificate (CSEC)
§  Human &Social Biology 2

§  English 3

§  Information Technology 3

§  Mathematics 3

§  Chemistry 3