Amena Al-khayaat

Address: Oakville, ON

Mobile: +16475004236

Email: [email protected]

Gender: female

Nationality: Canadian

Material status: single

Date of birth: April 1990

Objective

• To obtain full time employment that will utilize my skills and abilities, providing me with valuable work experience.

WORK EXPERIENCE

Office Manager                                                                                         2013 -2018

Sunny Shores Dental Toronto, Canada

• Completes clinic operational requirements by scheduling and assigning employees; following up on work results. Planning clinic events and managing conferences.

• Maintains staff by recruiting, selecting, orienting, and training employees.

• Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

• Ensures availability of merchandise and services by approving contracts; maintaining inventories.

• Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.

• Protects employees and customers by providing a safe and clean store environment.

• Maintains the stability and reputation of the store by complying with legal requirements.

• Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.

• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

Customer service                                                                           2012 –2013

Tommy Hilfiger, Toronto, Canada

·        Coordinate all activities related to the Document Control procedure, including technical documents, drawings, and commercial correspondence.

·        Input document data into the standard registers ensuring that the information is accurate and up to date.

·        Generate the various document control reports as required.

·        Typing of site documents, and follow up of all the site needs

·        Makes sure that controlled copies of latest approved documents and drawings are given to the appropriate staff, subcontractors and suppliers as applicable

·        Maintain updated records of all approved documents and drawings and their distribution clearly

·        Maintain the documents and drawings in the Document Control office under safe custody without any damage or deterioration with easy traceability.

·        Maintain the files and control logs as required by the project.

Customer service                                                                       2009 – 2013

Rabba Fine foods Mississauga, ON

Highlights of Qualifications

• Providing excellent and efficient customer service

• Reputable organizational and time management skills

• Able to multi-task with ease, focused on completing all required tasks promptly and accurately

• Professional, friendly and courteous manner when dealing with customers as well as co-workers

• Knowledgeable and experienced with Microsoft Office, Computers social media, and internet research

• Maintained and restocked inventory

• Place orders to restock merchandise and handled receiving of products

• Ability to analyze quantitative data Technical knowledge related to the job

• Ability to work in team structure Ability to create and/or edit written reports

• Ability to plan, organize and prioritize work Ability to obtain and process information

• Ability to make decisions and solve problems

• Ability to communicate verbally with people inside the work place

• Effectively cultivated client relationships, increasing customer satisfaction and repeat sales

• Conducted telephone marketing to generate qualified sales leads

• Attended brainstorming sessions for customer care building and volunteered in many events

• Provided accurate information of products to customers to ensure customer received suitable merchandise

• Accurately provided customers with change and utilized credit/debit machines

LANGUAGES

• English & Arabic: (Reading, Speaking & Writing)

EDUCATION

·        General arts and sciences diploma – Mohawk College. – Hamilton, ON, Canada

·        Applied ethics certificate -ODA CE . Toronto, ON, Canada

·        Dental practice management – University of Toronto. Toronto, ON, Canada

·        Infection prevention and control – University of Toronto.  Toronto, ON, Canada

·        Medical emergencies – University of Toronto.  Toronto, ON, Canada

·        High school Diploma Toronto, ON, Canada