Amly K A Relationship Manager


Amly K. A
PRA-81, Tejus Avenue Lane,
Cochin, Pin:682024
Kerala, India.
Email: [email protected] Contact: +91 9845757827
Experience Summary:
At present working as Relationship manager with one of the major telecom company in India.
With 8 years of experience in BPO Accounts Payable domain, with experience as a Team Lead in IBM Daksh Pvt Ltd and as team member in Siemens Information processing services Pvt Ltd and Hewlett Packard Pvt Ltd.
Proven exposure in handling Domestic and International clients.
Initiating/supporting various projects requirements – quick understanding of the requirement and respond within timelines/TAT, adherence to the company standards.
Analysis which includes client requirement, study the case and finding an accurate solution.
Experience in supporting multiple requirements at the same time and closing the same with quality and on time.
Managing and leading team members; allocating resources among team members and guiding team members during the job, till final delivery.
Coordinating with the various teams of our project in ensuring timely reporting and execution of the tasks.
Monitoring work progress as per scheduled deadlines for various tasks. Taking necessary steps to ensure the request completion within time and effort parameters.
Have received client appreciations in Team Management and quality client support.
Supervising, supporting and coordinating with the teams to ensure successful completion of the assignment.
Hands on experience in Accounts Payable like handling end to end payment run related activities, timely and on the spot resolution, supporting International clients, reporting, supporting on month end and year end activities, escalation handling etc.
Payway (an agency of Airtel corporate service) as Relationship Manager, from May 2018
Job Responsibilities:
 Maintain good relationship with 200+ Airtel Corporate customers by helping them to resolve their Airtel service related issues and helping to pay their bills on time without any late payment charges.
 Maintain my customer accounts looks good by supporting them to clear their previous dues if any.
 Frequent direct interaction with the corporate customers and providing necessary support to maintain their good relationship with the company and continue the relationship with Airtel.
 Includes monthly payment collection.
IBM Daksh Pvt Ltd as a Team Lead, from Aug’09 till June’13.
Job Responsibilities:
 Handling a team of 10 members for the Backend Operations activities for Credit memo Issuing and payment adjustments team.
 Leading the team on processing activities for the quality performance.
 Experienced in handling the applications like SAP and Oracle as a backend user.
 Training the team on the latest updates and process and procedure changes.
 Arrange and attend daily calls with clients to get the complex queries resolved and to track the progress.
 Provided motivational assistance for the team to be updated with the latest information related to their work and did the needful to attend the courses that were provided by the company.
 Got cross trained on the other team’s process so that we can support them just in case they require any support on emergency basis.
 Training, tracking and reporting the work progress of team members and dispatching daily, weekly & monthly status reporting to the management.
 Prepared documentations and presentations for the future training purposes in the team.
SIPS (Siemens Information Processing Services Pvt Ltd), Bangalore as Sr.Accounts Payable Analyst, from Nov’06 to March’09.
Job Responsibilities:
 Managing and owning the team’s responsibility, tracking the schedule and performing client request.
 Handled daily and weekly payment run activities in SAP with the coordination from the client location.
 Handled month end activities and prepared reconciliation report and sent it to the concerned team in the US before cutoff time.
 Client Interaction and reporting on day to day basis and was also part of the weekly and monthly calls.
 Co-ordinating with the Customer relationship team with the timely resolution and response on their request.
 Trained new joiners on day to day production. Also co-ordinating with other team members for project completion.
 Worked with the technical team in the client location for the quick solutions when it was needed.
 Participated in the pre-process migration activities and had trained the team in the US the end to end work that I was handling.
 Received many appreciations from the company, clients and from the escalation team.
 Prepared documentations for the future training purposes and used the same to train the new team members as well as the team abroad.
 Have gained excellent knowledge in Payment team management.
Hewlett Packard Pvt Ltd, Bangalore as Accounts Payable Analyst, from May’05 to Nov’06.
Job Responsibilities:
 Client Interaction and processing of invoices on day to day basis.
 Understanding of the business requirement and functional specification document.
 Co-ordination and follow-up with the various teams, to ensure accurate understanding of business requirements.
 Interact with customer for any functional clarifications, queries and suggesting better ways of implementing the requirements or any new functionality.
 Resolved business user queries over mails and phones.
 Delivering 100% Quality Data & Support to the client.
 Trained new joiners on day to day production. Also coordinating with other team members for project completion.
 Handling the issues related to day to day operations.
Academic Credentials
 B.Com from M.G University passed in 2000.
 Advanced Diploma in Software Engineering (E-ACCP) from APTECH Computer Education, passed in 2003.
 Data Science with R from
 Data Science with SAS from
 Certified SAS Base Programmer from
 Lean Management from
Skill Set
 Data Visualization
 Time management
 Multi tasking
 Direct and internal customer handling
 International customer handling
 Accounts Payable management
 Accounts Receivable
 Co-ordination
 SAP (back end user)
 Basics of SQL
 Microsoft Excel
 Microsoft PowerPoint
 Presentation skill
 Team management
 Reporting
 Quality performance
 Personal Information
 Name : Amly K.A
 Date of Birth : 30th May 1979
 Language Known: English, Hindi and Malayalam
 Valid Passport : Yes
 Valid visa : Visa sponsorship required
 PR : Interested for PR in Canada
Location: Cochin
Your’s sincerely,
Amly K.A