Amr Farouk

Contact information >>

Mobile : +973 3999 0397 /+20 10 32 49 49 49

E-mail : [email protected]

Personal Snippets ▼

Birth date:                          2nd of April 1972

Gender:                               Male

Marital Status:                    Married “1 boy “

Nationality:                         Egyptian

Resident of:                         Kingdom of Bahrain

Driving License:                   Qatar / Bahrain / Egypt

Experience Summary ▼:
For over 25 Years now I’ve been working in the hospitality industry, most of them I’ve spent in the well-known Hotel chains such as Hilton, Mövenpick, Royal Ambassador, Loumage, Elite…etc. As well organized self-motivated, enthusiastic & quite aware with Wide range of experience in both large & medium Hotels & resorts in Egypt, Bahrain, Qatar and K.S.A…

Work Experience ▼:

Loumage Hotels & Resorts (Continent Worldwide Hotels)                                         Jan 2017 till present
Manama, Kingdom of Bahrain
Cluster General Manager
Managed total of 3 properties
Highlighted Roles & Responsibilities:

·        Measures effectiveness and efficiency of operational processes both internally and externally and finds ways to improve processes

·        Develops and implements growth strategies

·        Acts as a liaison between company and client for quality assurance

·        Raises capital through banks or outside investors to help foster growth or obtain sales goals

·        Provides mentoring to all employees, including management

·        Motivates staff to meet or surpass organizational and sales goals

·        Coordinates with human resources department to recruit skilled talent and keep the best employees

·        Oversees daily operations and makes adjustments as necessary

·        Presents new ideas and cash flow strategies to board of directors and other company officers

·        Directs acquisitions and sales of assets to meet organization goals

·        Evaluates newly implemented sales plans

·        Provides a system for employee salaries and benefits, and makes sure employees feel valued

·        Promotes communication between colleagues for the benefit of information flow and to curb any problems that arise

·        Accomplishments:  Loumage Hotel & Suites “Rebranding” – Aug 2017 /Loumage Aspire Tower “Re-branding “- Sep 2017

Barari Hotels & Resorts                                                                                                        Jan 2016 till Jan 2017
Eastern Province, K.S.A
Regional Director of Operations
1 property operating. 2 properties “Pipelines “
Highlighted Roles & Responsibilities:

Supervise and develop the performance of all General Managers to include over direction, coordination and evaluation of all units.
Working with the General Managers to ensure occupancy growth, revenue targets, Net Operating Profit at both the property and area level.
Develop, implement, monitor and participate in a comprehensive sales and marketing plan that results in optimum, rate & occupancy for the hotels. Meet or exceed established budgetary guidelines for the hotels. Manages P&L, payroll and other budgeted items; continuously identifies ways to control costs.
Review Operation Overview Measures of each property daily, weekly and monthly to identify areas of opportunity for increased profits and decreased expenses.
Maintains an on-going marketing strategy and marketing tracking sheets for each property. Works with the General Manager of each property to conduct area market analysis/strategy to increase total market share and active accounts to improve occupancy.
Ensure the timely and accurate completion of all period-end financial statements and reports, and provide controls to ensure the proper handling and accounting for all hotels receipts.
Regularly visits properties to assess quality of operation and personnel,
Ensure all hotels policies and procedures are fully implemented.
Royal Ambassador Hotels – “ Spring Hills & Yal Tower “  Opening “                           Feb 2015 till Jan 2016
Seef district, Bahrain
Cluster General Manager – Juffair & Seef District
Royal Ambassador Group of Hotels & Residences
234 luxury suites, restaurants, swimming pool, Spa, Gym, Kids club
Highlighted Roles & Responsibilities:

·        Opening stage (Post Construction coordination with Project Team & Owning Company, Pre-opening budget, review of all relevant details of guest rooms…)

·        Proper Coordination with Group Sales Office & Set up of the initial Sales & Marketing activities (Sales calls, Fact sheet, marketing …)

·        Budget Proposal (Market share, strategy, positioning, Business Mix, Rate structure, Yield management, profit)

·        Elaboration of pre-opening budget (Royal Ambassador Management)

·        Elaboration of budget (financial) for new openings (Royal Ambassador Management)

·        Major role in Revenue Management Analysis reports, SOP’s…

·        Managing over 100 staff from administration level till down line

Monroe Hotel & Suites     – (Re-Opening / Rebranding)                                           Mar 2013 till Feb 2015
Manama, Bahrain
General Manager
RGH Hotels & Resorts
151 rooms & suites, (11 F&B outlets) restaurants, discotheque, night club, lounge bar, swimming pool, executive lounge, billiard, Health Club, business center
Highlighted Roles & Accomplishments:

·        Re-engineered and managed sales & revenue management systems to focus on generating more corporate accounts without reckoning on leisure travelers, improving account management processes and yield strategies, showing RevPAR increases in first 6 months “re-Opening stage” and an increase GOP by 27% for 2014.

·        Overall supervision on Hotel refurbishment i.e. F&B outlets, guest rooms

·        Increasing Room revenue (Year 2014) by 64% vs. (Year 2013/Re-Opening stage).

·        Increasing F&B revenue (Year 2014) by 59% vs. (Year 2013/Re-Opening stage).

·        Developed and trained all hotel staff (over 180) on comprehensive guest service procedures & Fidelio property system to maximize and enhance service delivery. Initiated continuous improvement and adopted a business process approach, based on strategic core activities.

Danat Qatar L.L.C Resorts & Residences                                                                 Dec 2010 till Feb 2013
Doha, Qatar
Complex General Manager “Luxury Resort – 2 Properties “
In charge of F & B Operations for 6 properties (12 outlets)
203 luxury rooms, villas, restaurants, swimming pools, tennis courts, volleyball, basketball, club house, billiard, Spa
Highlighted Roles & Responsibilities:

·        Managing over 100 staff from administration level till down line such as Clubhouse and Restaurants, Maintenance, landscaping, Security guards, H.K, pools for the two properties, Guest relation, Concierge, Health Club, Telephone operator, reservation ”

Elite Hotels & Resorts  “ Luxury “                                                                                               Oct 2006 till Nov 2010
Manama, Kingdom of Bahrain
Rooms Division Manager
Elite Resort & Spa “Pre-Opening” / Elite Grande Hotel “Opening” / Elite Suites Hotel
Highlighted Roles & Responsibilities:

·        Pre-Opening stage (Post Construction coordination with Project Team & Owning Company, Pre-opening budget, review of all relevant details of guest rooms…)Proper Coordination with Group Sales Office & Set up of the initial Sales & Marketing activities (Sales calls, Fact sheet, marketing …)Budget Proposal (Market share, strategy, positioning, Business Mix, Rate structure, Yield management, profit)Elaboration of pre-opening budget (Elite Hospitality); Major role in Revenue Management Analysis reports, SOP’s…

Accomplishments:  Elite Grande Hotel “Opening” – October 2006 /Elite Resort & Spa “Pre-opening “- August 2007

Reef Oasis Beach Resort “Viaggi Del Ventaglio “5 Stars “                                      Mar 2005 till Oct 2006
Sharm El Sheikh, Egypt
Front Office Manager
718 rooms & suites, 5 restaurants, 5 bars, 16 swimming pools, Spa facilities
Highlighted Roles & Responsibilities:

·        Running the Front Office operations, ” Reception, Guest relation, Concierge, Health Club, Telephone operator, reservation ”

·        Managed team of 38 employees with minimum 92% YTD occupancy average.

Accomplishments:

·        Turning negative guest comments into positive guests and for those below 49%, this number jumps up to 94% particularly the major travel accounts ” Thomson, Thomas Cook…etc”

Mövenpick Sealine Beach Resort “5 Stars “                                                               May 2002 till Feb 2005
Doha, Qatar
Front Office Manager – (RE-BRANDING)
137 rooms, suites, 2 restaurants, 2 bars, 2 swimming pools, Gym, Spa facilities, Tennis courts
Highlighted Roles & Responsibilities:

·        (Key areas of the hotel that has been refurbished, once Mövenpick takes over the property as a Swiss company with strong expansion strategy across Asia – The property has been operated by QNH since the opening).

·        As a rebranding FOM of International chain, this gets me intimately involved in setting, maintaining, sustaining new reporting methods, advanced computer systems, procedures, and Mövenpick S.O.P’s to be implemented.

·        Developed and trained all Front Office staff on comprehensive guest service procedures & Fidelio property system to maximize and enhance service delivery. Initiated continuous improvement and adopted a business process approach, based on strategic core activities.

·        Carrying out departmental training for F.O. team by coaching and counseling; recognizing additional training needs, and setting up action plans to ensure standards are maintained

Accomplishments:

·        Successful penetration of Sports Market segment i.e. Football National teams (Asia), MX Motorcycle, Qatar Equestrian competitions.

·        As an Interim General Manager of the hotel 4-month prior new GM joining: Achieving the highest ever hotel revenue

·        Increasing YTD room revenue by 17%, occupancy by 12% & RevPAR.

·        Overall project management of installations of Fidelio Front Office with proper coordination with I.T department.

Mövenpick Jolie Ville Golf Resort “5 Stars “                                                                       Oct 2000 till May 2002
Sharm El Sheikh – Egypt
Asst. Front Office Manager
418 rooms, luxury villas & suites, 12 restaurants, Spa facilities, 4 bars, business center, Conference Centre with 11 meeting rooms and capacities of up to 500 people in the largest hall, Golf course.
Highlighted Roles & Responsibilities:

·        Assisting the Front Office Manager for leading and managing all sections of the Front Office Department in order to ensure the highest standards.

·        Monitoring the Front Office employees to make sure all guests receive prompt and personal recognition.

·        Furthermore assisting the Front Office Manager in all adminstrative matters such as creating room rates on Fidelio system, monthly end closure, thorough revision of all T.O rates, promotions..etc.

Accomplishments▼:

·        Efficient implementation of rates control system to avoid passing rebates due to having a plenty of different rates, promotions, package, seasonality with a lot of travel agents. Achieved the management target of Zero rebate.

Hilton Sharm Dreams Resort & Casino “5 Stars “                                                                Oct 99 till Oct 2000
Sharm El Sheikh- Egypt
Front Office Supervisor – (PRE-OPENING)
750 rooms, suites & luxury villas, 8 restaurants, 2 bars, diving center, water park,9 swimming pools, kids club, Spa
Mövenpick Cairo Pyramids Hotel “5 Stars “                                                                       Dec 95 till Oct 1999
Cairo – Egypt
Reservation Clerk, Front Desk Agent
364 rooms, suites, 5 restaurants, convention rooms, 3 bars, discotheque, 2 large Swimming pools, spa facilities
Inn Management Hotels & Restaurants                                                                              Mar 92 till Nov 1995
Cairo – Egypt
Waiter & A. Captain
Training Courses ▼:

Hilton Worldwide ▼:
Pre-Opening Operational Training (Hilton International) – Nov, 1999
Night Auditor (Hilton International) – Nov, 1999
Group & Tour Training (Hilton International) – Nov, 1999
Hilstar Training (Hilton International) – Nov, 1999
F.O. Supervisor (Hilton International) – Nov, 1999
Train the Trainer (Hilton International) – Apr, 2000
Supervision 1 Training (Hilton International) – June, 2000
Front Office Training “Operational + Fidelio”- (Hilton International) – Nov, 1999
Supervision 2 Training (Hilton International) – June, 2000
Mövenpick Hotels & Resorts ▼:
Communicate with initiative (Mövenpick Training Int’l) – 1997
Buddy Course (Mövenpick Training Int’l) – Feb, 1998
Basic Management Seminar (Mövenpick Training Int’l) – Mar, 1998
Brainstorming Training, (Mövenpick Training Int’l) – Mar, 1998
Quality Assurance Training (Mövenpick Training Int’l) – June, 2001
Serve & Sale (Mövenpick Training Int’l) – Apr, 2002
Rooms Division Training (Mövenpick Training Int’l) – Aug, 1996
Leader as a Host (Mövenpick Training Int’l) – 1997
Sales & Marketing Training (Mövenpick Training Int’l) – July, 2003
Elite Hotels & Resorts ▼:
Up your Service 1 (Ron Kaufman) – Mar, 2007, at Radisson Diplomat Bahrain
Secrets of Business & Personal Success (Greg Barnes) – May, 2007, at BIECC, Bahrain
Visionary Leadership (GHTEC- Bahrain Institute) – May, 2007
Customer Care Program (Baisan Institute of Hospitality Management) – May, 2007, Bahrain
Train the Trainer Program (Elite Hospitality Int’l) – July, 2007, Bahrain
Up your Service 2 (Ron Kaufman) – Mar, 2008 at Mövenpick Bahrain Hotel, Bahrain
·        Accomplishments & Titles ▼:
·        Mövenpick Cairo Pyramids Hotel ” 5 times “Best Employee” F.O, Reservation & H.K ”
·        Hilton Worldwide MENA – Had been selected as one of the potential RD employees – 1999
·        Mövenpick Cairo Pyramids Hotel ” Front Desk Trainer & Godfather ”
·        Mövenpick Head office, Zürich, Switzerland” 5 years Appreciation Letter”
·        Loumage Hotels & Resorts – Certificate of Appreciation – C.E.O / Sept. 2017 – Rebranding Loumage Aspire
·        Loumage Hotels & Resorts – Certificate of Appreciation – C.E.O / Jul. 2018 – Pre-Opening Loumage Suites & Spa
·        Loumage Hotels & Resorts – Certificate of Appreciation – C.E.O / Aug. 2017 – Rebranding Loumage Hotel
Skill

MS Office & Internet literacy, Opera & Fidelio Hotel Management, Peerless property Management,

Oryx Hotel Management system & IDS system

Education ▼:

Helwan University -Cairo, Egypt

Degree:   Bachelor – Social Sciences & Administration- 1995

Languages ▼:

Arabic: Mother tongue, English: Fluent command, German: Good command, French: Intermediate command

References ▼:
Mr. Christian Michel (My Ex-Resident Manager – Mövenpick in Egypt)
Vice President Development – Wyndham Hotel Group “Central & East Europe “
Mobile: +41 79 694 1101, E-mail: [email protected]

Mr. Alaa A. Hamid – Hotel Management Consultant (My Ex-GM – Mövenpick in Egypt)
Montreal, QC, H4N 3E4, Canada – Phone: +1-514-793-7686 – Collège LaSalle, Montréal
Email: [email protected]

Mr. Wahid Dahi, Managing Director (My Ex-Manager – Elite Group Bahrain & Mövenpick in Egypt)
Belair Hotels & Resorts – Bahrain
Mobile : +973 3383 7700, E-mail : [email protected] / [email protected]

Mr. Ronald Neubauer, Consultant, Hospitality (My Ex- Asst. GM of Mövenpick J.V. Golf Sharm Resort, Egypt)
München, Germany
E-mail: [email protected]

Mr. Ayman Abassi, Group Director of Operations, Royal Ambassador, Bahrain
Mobile: +973 66666 215

Mr. Mutasem Zeidan – C.E.O, Barari Hotels & Resorts
Mobile: +966 50 483 0420, [email protected]

Mr. Moh’d F. Ossman – C.E.O Middle East, Loumage Hotels & Resorts
Mobile: +20 100 777 45 45, [email protected]