Andrea Douglas Customer Service Representative

Alberta, Canada


Andrea Nadine Douglas

60 Lawford Avenue, Apt #305

Red Deer, Alberta, T4R3E9


[email protected]

As a current Management Certificate student at Red Deer College, with over ten years professional experience as a Customer Care Professional, eager to gain employment with as a Customer Service Representative or a Financial Advisor.



§  Fifteen (15) years of working in a Financial/Customer-oriented Industry, six (6) in the Contributor Accounts Department and nine (9) of which are in the Compliance Department; assessed customers and ensured they are compliant with the company’s and government’s regulations.

§  Assisted and addressed customers of all levels efficiently; under all circumstances

§  Reconciled registered companies’ annual returns  with their payments

§  Five (5) years working in a Commercial Bank as an Investment/Loans Officer

§  Targeted delinquent customers with a concerted effort to reduce the delinquency portfolio

§  Demonstrated ability to consistently meet and exceeded set targets and provided ad-hoc reports

§  Ability to work under pressure effectively and efficiently in a dynamic, multi-tasking environment

§  Prepared and maintained customers’ personal records and information up to date

§  Fluent in computer technology: Google, Microsoft applications, Internet, Data entry

§  Assistant Treasurer of Parent Teacher Association

§  Sports Club Coordinator for the Clarendon Branch Office.



Red Deer College                                                                                                             Red Deer, AB

Management Certificate                                                                                              Jan 2016 – Present


National Housing Trust Training Department                                       Kingston, Jamaica W.I.

Customer Service Certificate                                                                                     2014


Northern Caribbean University                                                                                  Mandeville, Jamaica W.I.

Bachelor of Science in Business Administration                                                                2001-2003


University of Technology, Jamaica                                                                            Kingston, Jamaica W.I.

Finance Diploma                                                                                                              1992-1996



Compliance Officer                                                                                                        Clarendon Jamaica W.I.

National Housing Trust                                                                                                  January 2007-December 2015

§  Assessed, registered and created self-employed, employees and companies records and  accounts

§  Prepared and issued clearance letters for companies, employees, or self-employed individuals

§  Managed self-employed portfolios to reduce delinquency

§  Reconciled Annual Returns and ensured outstanding monies are collected

§  Analyzed financial reports to ensure customers are compliant based on profits earned

§  Prepared monthly and ad-hoc reports

§  Involved in marketing products and services

§  Created monthly initiatives in an effort to increase customer base


Sales Coordinator (Part-Time)                                                                                   St. Catherine, Jamaica W.I

Designer Prints                                                                                                                 June 2014-August 2015

§  Handled the processing of all printing orders with accuracy and timeliness

§  Filed important documents and communicated relevant information to Managing Director

§  Responded to complaints from customers and gave after-sales support when requested

§  Informed clients of unforeseen delays or problems

§  Monitored the team’s progress, identified shortcomings and proposed improvements

§  Assisted in the preparation and organizing of promotional materials

§  Prepared and lodged salaries, customers’ payments in the bank


Financial Transaction Processor                                                                                                Kingston, Jamaica W.I.

National Housing Trust                                                                                                  August 2000-December 2006

§  Processed contributors’ payment vouchers and prepared the daily reports for payment vouchers

§  Created and updated contributor’s savings accounts

§  Prepared, updated and balanced monthly cashbook

§  Assisted the Reconciliation Officer in updating and reconciling accounts

§  Assisted the supervisor in confirming and updating contributors’ payments

Investment Clerk                                                                                                             Kingston, Jamaica W.I.

National Commercial Bank Investments Limited                                                                September 1994-February 1999

§  Assisted in the reconciliation of the Bank accounts

§  Prepared and issued customers’ cheques

§  Filed returned cheques and bank account statements

§  Established investments and security loans and collected interest payments on loans due

§  Reconciled sub-ledger and general ledger systems

§  Balanced daily cash books

§  Researched and prepared customers’ investment disposals


Customs Clerk                                                                                                                   Kingston, Jamaica W.I.

Jamaica Defence Force  Supply Division                                                                  1993 – 1994

§   Prepared custom documents to speed up the clearing of shipments

§   Dispatched custom documents to army personnel

§   Assisted in reconciling ordered and cleared shipments
Bills Clerk                                                                                                                            Kingston, Jamaica W.I.

Jamaica Defence Force,                Support & Services Battalion Div.                             1992 – 1993

§   Prepared payments for fuel and utility bills for army personnel

§   Despatched payments to respective bill collectors



Jamaica Red Cross                                                                                                           First Aid & CPR Level 1, 1992

NHT Sports Club Coordinator                                                                                      May – December 2015