Andrew Kim IT Support Specalist

Columbus, OH Instagram Portfolio Website Portfolio
Content CreationPhotographysocial mediaVideography
  • IT Support
    Company NameKeno Kozie Associates
    Dates EmployedApr 2018 – Present
    Employment Duration2 mos
    – Provided technical assistance and support for incoming queries and issues related to computer systems, software, and networking (including VPN)
    – Documented all issues and generate reports detailing common problems and error trends
    – Investigated reported issues and walked customers through scripted service protocols to rule out numerous problems
    – Supported multiple law firms via inbound technical support calls
    – Experience working with VDI’s, Citrix Receiver and other IT applications


  • Content Creator
    Company NameFreelance Content Marketer | Digital Strategist
    Dates EmployedMay 2016 – Present
    Employment Duration2 yrs 1 mo
    LocationColumbus, Ohio
    – Collaborated with a diverse client base during initial and final consultations, filming, editing and production of final products to exceed established timeframes and expectations
    – Met and discussed with clients to estimate costs, while developing a proper budget
    – Created and managed videos and photos for different company’s social media pages


  • Bank Teller
    Company NameTelhio Credit Union
    Dates EmployedJan 2015 – Jun 2015
    Employment Duration6 mos
    LocationColumbus, Ohio Area
    – Cross-sold bank services and products in order to meet teller referral targets
    – Maintained proper cash limits, cashed checks, check/cash deposits, issued cashier checks, and funded transfers while staying balanced
    – Supported customers and clients in all banking transactions or inquiries
    – Assisted in all clerical responsibilities within the bank and other branch locations


  • IT Administrative Assistant
    Company NameThe Ohio State University
    Dates EmployedNov 2013 – Jun 2014
    Employment Duration8 mos
    LocationNewark, Ohio
    – Assisted in networking, printing and other service delivery, including network troubleshooting to segregate and identify complications
    – Created and maintained financial records, filing systems and budgetary and personnel requirements
    – Supported in workflow evaluation and improvements with daily operations that involved in mandatory auditing every quarter
    – Manage entire purchase of inventory related to hardware, software, and other IT equipment