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ANDREW A DIOLA IT Technical Support

Philippines

PROFESSIONAL PROFILE
I am self-motivated, ambitious person who has developed a mature and responsible approach to any task that I undertake or situation that I am presented with. As a graduate with more than 10 years of experienced in Information Management, I am excellent in working with others to achieve to achieve certain objective on time and with excellence. Working effectively with great confidence and working competitively in order to have a high quality performance.

 

EDUCATION
Post Graduate    Masters in Public Administration

Cebu Technological University (formerly CSCST)

June 2012 (9 units)

 

Certificate for Professional Education

Cebu Technological University (formerly CSCST)

July 2009 (18 units)

 

Graduate           Bachelor of Science in Information Management

University of Cebu

Banilad, Cebu City

March 2009

 

Associate of Information Technology

Cebu Institute of Technology

N. Bacalso Ave., Cebu City

YR 2005

 

Vocational         Computer Technician

Department of Manpower Development and Placement (DMDP)

YR 2007

 

Electrical Technology

Don Bosco Technology Center

YR 2000

 

Secondary         Don Bosco Technology Center

Punta Princessa, Labangon Cebu City

YR 2000

 

Primary             Don Bosco Technology Center,

Punta Princessa, Labangon Cebu City

YR 1996

 

PROFESSIONAL EXPERIENCE
1.)    Computer Laboratory Supervisor                                                                                May 5, 2011 – Present

Functions:    Systems Administrator, Technical Support/ Help Desk Support, Maintains

all equipment and devices are working properly.

Handles 2 Laboratory Supervisor and 13 Working Scholars.

Company:     UNIVERSITY OF CEBU – BANILAD CAMPUS

 

2.)    Part-time Instructor (College & Senior High School)                                                                May 5, 2011 – Present

Functions:    Teaching Computer Literacy and PC Troubleshooting (Hardware & Software).

Company:     UNIVERSITY OF CEBU – BANILAD CAMPUS

 

3.)     College Instructor

Functions:    Handles all computer subject including Management subjects.                     May 31, 2010 – Mar. 30, 2011

Company:    INDIANA AEROSPACE UNIVERSITY, EAST ASIA IT PROVIDER

Basak, Kagudoy, Lapu-lapu City

 

 

 

4.)   Medical Sales Representative                                                                                        Dec 2009 – Feb. 28, 2010                      Functions:    Direct sales booking/collection to rural medical doctors.

Company:    1 MED PHARMA, Mandaue City

 

5.)   Clinician (Cebu Branch)                                                                                                                       Sept. 2009– Nov. 30, 2009

Functions:   Promote medical products to rural medical doctors, hospitals and pharmacies                                                                  Company:    GSK- PHARMALINK, Quezon, Manila

 

6.)    Sales Promo                                                                                                                                         February 2009 – July 2009

Function:     Helps Promote and sell Magnolia Fruit Drinks

Company:    MAGNOLIA FRUIT DRINKS

 

8.)    Computer Technician and Café attendant                                                       March 2007 – February 2009

Function:    Handles encoding and maintenance.

Company:    WAWO’s Internet Café, Catarman, Lilo-an Cebu

 

9.)     Sound Editor                                                                                                         Nov. 2005 – December 2006

Functions:    Handling record and voice editing and Encoding.

Company:    KEESS Educational Services, Salinas Drive Lahug, Cebu City

 

TRAININGS and SEMINARS ATTENDED
1.      CCNA 200-125           Routing & Switching                                                                         May 2018

Rivan IT School of Technology

 

2.      ACER CloudProfessor                                                                                               Jan. 8, 2018

Acer Cloud Philippines

 

3.      ISO 9001:2015 Internal Quality Auditing Course                                                    November 15, 2017

UCMETC

 

4.      ISO 9001:2015 Awareness Training                                                                         November 14, 2017

UCMETC

 

5.      Empowerment Technologies                                                                                      June 5-8, 2017

University of Cebu-Banilad

 

6.      Paper Presenter (APISWEA)                                                                                     July 5-6, 2016

Philippine Social Work Consortium

 

7.      SAP Business One (Technical Installation and Orientation)                                     May 2016

University of Cebu-Banilad

 

8.      SAP Business One (Technical Installation and Orientation)                                                 May 2015

University of Cebu-Banilad

 

9.      Computer System Services                                                                                         October 2015

TESDA, NC II Passer

 

10.  Information Storage Management                                                                            April 2014

University of San Jose Recoletos, Cebu

 

11.                Linux Server Administration                                                                                                                 Dec. 1, 2013

Rivan IT Cebu

 

12.                In Service Training: SAP Training Seminar                                                                                      June 6, 2013

University of Cebu – Main Campus

 

13.                ISO 9001:2008 Quality Management Systems Orientation                                                                            Oct. 29, 2012

University of Cebu – Banilad Campus

 

14.                Internetworking Fundamentals                                                                                                                              Sept. 12-14, 2012

SMART SWEEP, University of Cebu – Banilad Campus

 

15.                Optimizing Coastal Resources for Equitable and Sustainable Development                                             April 13-14, 2012

Outstanding Young Scientist, Inc. Tigbuan Ilo-ilo

 

 

 

 

 

 

 

SKILLS
·         Good in both oral and written English

·         Good Management Skills and Leadership Skills

·         With depth knowledge of PC Troubleshooting (Hardware and Software)

·         Network Installation and Configuration (Routing and Switching) with VoIP, IP Telephony and Asterisk

·         Windows Server Management (File Server, Active Directory, GPO, DNS, Remote Desktop)

·         Knowledgeable in WAMP Server, SQL Server

·         Know how to install and configure VMWare, UBUNTU, Red Hat Linux, and CentOS.

·         SAP Business One Technical and Proficient in MS Office Applications.

·         Observe and Practice the use of ISO 9001:2008 and ISO 9001:2015 Internal Quality Audit

 

EXTRACURICULLAR ACTIVITIES (Research Studies – National and International)
Land Use and Population Change Dynamics in North-eastern Cebu Corridor
Presented at Outstanding Young Scientists, Inc. at Tigbuan, Ilo-Ilo, Cebu

 

Land Use and Population Change Dynamics in North-eastern Cebu Corridor (Published)
Presented at Bali, Indonesia

ISBN 978-602-95227-1-6

 

Multi-Sectorial Governance Council: A Scaling-up Approach in Disaster Preparedness & Management
Presented at Manila Hotel, Manila Philippines

 

Community Mobilization and Utilization of IT in Scaling-up Resource Management and Disaster Preparedness
Presented at Yogyakarta, Indonesia

Experience

May 5 2011 - Present Computer Laboratory Supervisor at UNIVERSITY OF CEBU – BANILAD CAMPUS