Angela Ramadan
Beirut, Lebanon
Mob: +961 3 606348
Nationality: Lebanese and Brazilian
Preferred channel: [email protected]
PROFESSIONAL EXPERIENCE |
Sept 2012 till date Microsoft, Beirut, Lebanon
HR/Recruitment Operations Lead for MEA
March 2016 till date:
• Provided operational support for the GTA team (Global Talent Acquisition), HR Teams and hiring managers throughout the recruitment cycle
• Ensured smooth process flow for candidates from interviews to pre-onboarding and coordinated the efforts in each step within the requested time frame
• Successfully managed assessment centers for hiring projects
• Contributed in identifying process deficiencies and helped the organization with enhancing standards and processes as well as ensured smooth transition for the impacted stakeholders.
• Partnered with various internal & external stakeholders such as Microsoft Leadership Team, HR Services/pre-onboarding, Legal, Immigration as well as
• Provided system support for headcount management and ensured new hires are set up in the system properly.
• Managed candidate background and reference checks across Middle East & Africa.
• Took the initiative to lead the efforts in designing an immigration processes for Microsoft Morocco and Jordan.
• Answered/assisted in overall process, immigration and compliance related queries
• Partnered with Legal/Compliance and HR for drafting/amending contracts and policies
• Trained, onboarded, mentored new joiners, and shortened the ramp up period
• Became the super user of Dynamics scheduling tool and oversaw any matters related for the region in coordination with the program managers in Microsoft HQ, Seattle.
• Trained different teams on the processes and the tools throughout the IMEA region (India, Middle East & Africa)
Sabbatical: June 2014 – Jan 2016: travel/live in Malaysia
Sept 2012 – June 2014:
• Carried responsibility on candidate data retention pertaining to the hiring process from application to offers and onboarding
• Provided recruiting reports and analysis to Talent Acquisition Leads
• Supported hiring projects, such as MEA BIG MACH (Microsoft undergraduate program) from project management stand point
• Took an active role in cross team collaboration to share best practices across the region and to ensure process consistency.
• Managed interview logistics in an international setting
• “HR Q3 subsidiary winner” for supporting NEPA region to close the high-volume open roles within the quarter
• “MEA HR start award FY14 Q2 winner” for successfully managing the MEA BIG MACH project
April 2008 – May 2010 Computer Information Systems, Beirut, Lebanon
HP Training Center Coordinator
• Managed HP courses for IT clients in coordination with HP Dubai Office.
• Handled all training and exam materials as well as reservations for the employees of CIS domestically and internationally
July 2005 – July 2006 IQRA’ Association, Beirut, Lebanon
Program Officer
A non-governmental organization addressing education and literacy among the youth of Lebanon, aiming at encouraging reading by distributing books to public schools and implementing various cultural and educational projects.
Managed dissemination of information, report writing, produced periodical bulletins, translated and edited useful data, and schemed structural material for website formation
Maintained and updated a database system of local and regional contacts
Aug. 2002 – Sept. 2004 InterContinental Le Vendôme Hotel in Beirut,
Room Reservations Supervisor
Established action plans, in coordination with the Sales & Marketing department, to meet hotel objectives efficiently and effectively
Managed room reservations
Trained employees on Holidex Plus and room reservation tools and procedures
“Employee of the Month of January” at InterContinental Le Vendôme Hotel
Aug. 2000 – Aug. 2002 Food & Beverage Public Relations
Organized, coordinated (banquets, business meetings) and promoted special events for the Food & Beverage department
Updated the database of local and regional contacts (Guest history: personal data, preferences and etc.) used as a strategy to better target the right audience and increase sales
EDUCATIONAL BACKGROUND |
April (18-22) 2005 Université Saint Joseph (USJ), Beirut, Lebanon
Attestation de complément de formation
Seminar on “Sociologie des Professions et la Socialisation Professionelle”
1998 – 2002 Université Saint Joseph (USJ), Beirut, Lebanon
Licence in Sociology, Anthropology & Public Relations
TRAINING ACTIVITIES/CERTIFICATIONS |
LinkedIn Certified Professional Recruiter (October 2018)
Zumba Fitness Certified Instructor (2012-2016)
InterContinental Le Vendôme hotel
2004 Fidelio, Sales & Catering and Holidex Plus systems, On job trainings aiming to enhance the job efficiency and hotel profitability; Introduction to Accounting, Health & Safety, Fire safety training, Guest Courtesy, Managing service, Introduction to Power Point…
2003 Introduction to Selling Strategy, organized by the sales & marketing team at the Crowne Plaza hotel
2002 Up-selling front Office, methods to increase revenue and guest satisfaction.
LANGUAGE SKILLS |
Fluent in spoken & written Arabic, French & English
Intermediate level in Dutch (Certified by Berlitz International school for passing all 4 levels)
Beginner level in Bahasa Malay (While living in Malaysia 2014-2016)
Beginner Level in Japanese (certificate from the Embassy of Japan – Feb 02)
REFERENCES |
Available upon request