ANGELIQUE ROSE L. VILLEGAS, ECE, CCNA, ECT
#4 Blissmart, Tejeros Garden Bliss, H. Santos St., Brgy. Tejeros, Makati City | 09953982558 | [email protected]
OBJECTIVE
To obtain a challenging position as a professional, where I could develop my skills and abilities in the field that offers professional growth as an Electronics Engineer and Cisco Certified Network Associate, and utilize my subject knowledge, communication and technical skills while being resourceful, innovative and flexible
QUALIFICATIONS SUMMARY
✓ Cisco Certified Network Associate: Knowledgeable in CISCO Router and Network Switch Configurations (Routing protocols such as EIGRP, OSPF, RIP, VLAN creation, Spanning Tree Protocol, etc.)
✓ Knowledgeable in Cisco ACS server administration
✓ Network Troubleshooting (physical layer, IP assignment, ping/trace route, etc.) & Documentation
✓ Network Monitoring
✓ Knowledge in IOS Upgrade
✓ Provides network performance analysis using tools such as NetQos and Solarwinds
✓ Performs network device configuration management and compliance using Voyence
✓ Has background in firewall workflow management using Algosec
✓ Provides network performance analysis using tools such as NetQoS and Solarwinds
✓ Proficient in ITIL using BMC Remedy
✓ Structure Network Cabling (design/layout, installation, crimping, I/O patch termination)
✓ Has basic knowledge and experience in Robot Process Automation technology using UiPath
✓ Developing Skills in creating VIP/Pool/Node/iRule via F5 Load Balancer
✓ Developing Skills in Ubuntu Linux
WORK EXPERIENCE
Network Analyst – DXC, Chevron Holdings, Inc. | Feb 2018 – Present
• Part of the developer team for network automation project ANDRA (Automated Network Device Registration Assistant) that mainly aims to increase service reliability and efficiency by reducing manual processing in Network Device Registration via Robot Process Automation technology (UIPath).
• Secondary Point of Contact in handling firewall, proxy, and sidewinder changes related to global network infrastructure services, VPN, server builds, application hosting, and PCNs. This ensures compliance of all system users that proper change management is followed.
• Works with other network support teams to ensure network devices are compliant with the company’s standards. Performs IOS upgrades based on standards, maintaining system tools such as ACS, Voyence, Solarwinds, NPC.
• Performs data network tasks include network device registration, port activation/deactivation, network utilization and assessment report, network tools reporting.
• Partners with primary customers from the Network Operations and Security Access Management teams to ensure a reliable and secure network.
• Provides global support.
• Provides training to system users to ensure end-to-end process compliance.
Network Operations Center Engineer – Abratique and Associates Philippines, Inc. | July 2017 – Jan 2018 | Project: DICT Free Nationwide WiFi
• Ensure high availability and good performance of services by providing quick problem resolution and implementation of preventive measures.
• Reporting/Documentations/Presentation of problem/resolutions, best practice SOP’s Network and Service Quality metrics, etc.
• Directly interface to end users if necessary to facilitate quick problem resolution
• Understand key performance metrics such as but not limited to user behavior, network statistics and recommend solutions for optimization and improvement that will result in better customer experience
and/or improved operational efficiency and cost.
• Provides nationwide support.

Network Support Engineer – Teletech (Level 1 Support – Globe Telecom account) | February 2017 – May 2017
• Provides support to clients by troubleshooting using network tools for immediate problem resolution.
• Creates trouble ticket for reported incident using Globe Business Ticketing System.
• Deploys and schedules field engineers for onsite visit.
• Provides nationwide support.
• Perform work outside normal working hour, during weekends, and holidays.
EDUCATION
Bachelor of Science Major in Electronics Engineering Bulacan State University, 2016
ACHIEVEMENTS
Passed the Licensure Examination for Electronics Engineering, April 2017
• License No: 0066304
Passed the Certification for Cisco Certified Network Associate, January 2017 • CISCO ID: CSCO13124766
Passed the Licensure Examination for Electronics Technician, October 2016 • License No: 0011789
CHARACTER REFERENCES
Mr. Joel Casanova
Operations Supervisor
Abratique & Associates Philippines, Inc. 09985300382
Ms. Paula Calsita
Network Operations Center Engineer Conduent
09367473034
Engr. Oliver Mariano, ASEAN Engr., PECE College of Engineering
Bulacan State University
09989893693