Education

June 2014 - Nov 2014 Licensed Massage Therapist at TESDA Basic Health Care & Massage Therapy

2010 - 2012 NVQ Health & Social Care, Level 2 at UKQCS Edexcel Access Ltd

2004 - 2006 College Graduate of 2 year course Caregiver at Pamantasan ng Lungsod ng Marikina

2000 - 2004 4th Year High School Graduate at Roosevelt College Cainta

Experience

Nov 2014 - present Behavioral Health Professional at Optum Global Solutions

Behavioral Health Professional (United Health Group | Optum Global Solutions)
• Providing benefits of mental health and substance abuse dedicated to United Health Care beneficiaries.
• Assisting clinician providers of eligibility and benefits review for mental health and substance abuse for all levels of care.
• Helping beneficiaries to set-up Doctor’s appointment over the phone
• Practised communication and documentation skills
• Observing proper phone etiquettes and maintaining good communication skills

Aug 2015 - Aug 2016 Licensed Massage Therapist at Royale Escape | Salon • Spa • Massage

Licensed Massage Therapist (Royale Escape | Salon • Spa • Massage) (Part-Time Job)
• Talk with clients about symptoms, medical history, and desired results
• Evaluate clients to locate painful or tense areas of the body
• Manipulate muscles or other soft tissues of the body
• Provide clients with guidance on stretching, overall relaxation, and how to improve body posture
• Document client’s condition and progress

Jan 2014 - Oct 2014 Providers Customer Service Representative at Expert Global Solutions | Alorica

Providers Customer Service Representative (Expert Global Solutions)
• Claims specialists for medical Humana providers
• Assisting healthcare providers of medical benefits for Humana beneficiaries.
• Practised communication and documentation skills
• Observing proper phone etiquettes and maintaining good communication skills

Aug 2012 - Aug 2013 Medical Customer Service Representative at The Results Companies

Medical Customer Service Representative (The Results Companies)
• Assisting Wellcare beneficiaries of medical benefits and to set-up Doctor’s appointment.
• Claims analyst for Wellcare providers
• Practised communication and documentation skills
• Observing proper phone etiquettes and maintaining good communication skills

June 2010 - July 2012 Health Care Assistant at Southern Cross Healthcare | Orchard Care Homes

Healthcare Assistant
• Basic Knowledge of P.O.V.A, Manual Handling
• NVQ 2&3 Health and Social Care attained
• Experience of working as part of a team and on my own and I am very capable of assessing not only the needs of patients, but their families and carers too, not to mention the needs of my colleagues and the environment in which I am working.
• Practised communication and documentation skills
• Involved in dealing with emergency and life-threatening situations.

July 2009 - Dec 2009 Customer Service Representative at Amberbase Solutions Inc

Customer Service Representative (Amberbase Solutions Inc)
• Dealing and Assisting Customers over the phone
• Observing proper phone etiquettes
• Maintaining Good Communication Skills

April 2007 - Sept 2007 Counter Bagger at Wilcon Builders Depot

Counter Bagger (Wilcon Builders Depot)
• Assisting Customers

March 2005 - May 2005 Filing Clerk at Manila Water Sewerage System (MWSS)

Filing Clerk (Manila Water Sewerage System – MWSS)
• Sorting documentations & paper works