Personal Details
Name: Angelyn G. Aguilar
Height: 5’5
Birthdate: December 29,1988
Address: 034 Golden Road Maitim 2nd East Tagaytay City,
Cavite Philippines 4120
Mobile number : +639395911573
Email add : [email protected]
Educational Background
Secondary
Francisco Tolentino Memorial High School
2003-2007
Degree
Diploma in Information Technology
STI College
2009-2011
Professional Experience
JOLLIBEE FOOD CORPORATION April 2007- June 2008
The largest fast food chain in the Philippines with total of 1,200 outlets. Jollibee prides itself for being a Filipino- style fast food restaurant with some of their dishes being American- influenced.
POSITION: Cashier
➢ Greet customers when entering or leaving establishment.
➢ Take order of the customer and suggest for new products or upgrade.
➢ Repeat orders to avoid mistake and state the total amount.
➢ Assemble orders and make sure it was complete.
➢ Count money in cash drawers at the beginning and end shifts to ensure that amounts are correct and that there is adequate change.
Mercantile Stores Group (Department Store) August 31,2011-May 31,2014
The Sm Store (formerly known as SM Department Store) is the country’s largest department store chain.
POSITION: Cashier
➢ Greet customers when entering or leaving establishment.
➢ Handle cash, card or check transactions with customers.
➢ Scan goods, ensure pricing is correct and collect payments.
➢ Count money in cash drawers at the beginning and end shifts to ensure that amounts are correct and that there is adequate change.
➢ Maintain safe and clean environment by complying with procedures, rules and regulations.
Majid Al Futtaim Carrefour Hypermarkets llc ( Carrefour) June 29, 2014 – December 4,2017
Founded in France, Carrefour is one of the largest Hypermarket in the middle east.
POSITION: Customer service clerk
➢ Resolves product or service problems by clarifying the customer complains, determining the cause of the problem, selecting and explaining the best solution to solve the problem, following up to ensure resolution.
➢ Assist customer for exchange or refund request upon company procedures.
➢ Prepare products or service report by collecting and analyzing customer information.
➢ Greet customer warmly and ascertain problem or reason for calling.
➢ Work with customer service manager to ensure proper customer service is being delivered.
FOODPANDA
Online food delivery service.
POSITION: Logistic executive (Dispatching Department) September 06, 2018- February 15, 2019
➢ Monitoring the deliveries- make sure that order was sent to the restaurant to prevent the delay of delivery, if not follow up with the vendor team, check if the location of the customer is in correct pin or within the polygon.
➢ Monitoring the riders- this means following up the rider status whether on their deliveries, within their exact location assigned, moving or not towards delivery location and pick up location, always follow up thru chats or calls and to found out if riders having issue with the location of the customer or with the customer itself includes missing item, spilled order or customer decline to accept order.
➢ Monitoring the customers- if the delivery was delayed on the promise delivery time, make sure to call the customer and confirmed the status prior to standard operating procedures.
➢ Communicating with the team leader, customer service and vendor team in any issue for the deliveries to prevent customer complaint.