Anish Aravindan IT Support for the Hospitality Softwares

Bangalore, India





Mobile: 00-91-9739802384

E-mail: [email protected]


Intend to build a challenging career with committed and dedicated people, which will help me to know my abilities, realize my full potential and my will to work in a challenging and creative environment.



š Ability to work with different working styles in a team environment.

š Passionate about individual, team and organization’s success.

š Develops and maintains smooth working relationships with coworkers in one’s own and other departments.

š Ability to adapt to new technology

š Demonstrates self-learning ability to develop technical ability and self-improvement.

š Stays informed about industry practices



š 2005-2009, “Bachelor of Hotel Management” from SJES Institutions, Bangalore University.


š 2003-2005, Pre-university in Dr.Ambedkar College, Bangalore.


š 2002-2003, SSLC in Sree Cauvery School, Bangalore



š 2008- Successfully completed Industrial training in “Taj Gateway” hotel for 6 months.


Roles and responsibilities


Worked in all the departments in the hotel including Front-Office, House-Keeping, F&B Service and F&B Production as Industrial Trainee.




š  Basics of MS Office, Windows XP and latest version of Windows 7 Ultimate.

š  Completed 3 semesters in GNIIT. (NIIT Institute)

š Proficient and worked on the latest version of Opera 5, IDS, Epitome and Power Pro Hotel Software.







š Organization                    :           Infor India Pvt Ltd (Hospitality Software Support)

š Designation                      :           Product Support Analyst

š Duration                           :           November 2012 to till date

š Reports To                       :           Director – Support Operations




Roles and Responsibilities:-


š Product Knowledge of EPITOME , LIAISON ( Infor Hospitality products )


š Handling all front-end application & database related issues using SQL SERVER in servers.


š Data Security, integrity, Backup & Recovery using SQL SERVER database.


š Maintain schedule jobs in SQL SERVER database.


š Maintaining Application Pools and Internet Information Services ( IIS) for balance loads in

the Web server.


š  Troubleshooting the Problems related to OS level and Application Level.
š Analyzing Client needs, documenting requirements and maintenance of processes.
š Administer and implement all new systems and ensure transition of plans to production.
š Prepare all project requirements and develop all associated projects for various applications.
š Analyze all applications and recommend necessary upgrades and patches and perform troubleshoot.


š Maintain knowledge on all hardware and operating system and update security associate technology.


š Maintain effective relationships with various system administrators and Development teams.


š Designing and working with Network team on Application Pool (Application client – server Load balancer) to setup the Web server/Application server flow to meet the load balancing methodology.
š Analyze all vendor applications and provide operational support to same and perform reviews.
š Participate in periodic meetings and maintain all applications for productions and plan appropriate various strategies.


š As per needs of Clients , adopting new technologies and their functionalities









Responsible to handle all issues (Data, record & all financial transactions) using application & Database. We deal with more than 150 biggest Hotels & restaurant who are our clients located all over the world which includes North America , South America , EMEA , Asia Pacific regions. Among those few famous are Kimpton Group ,  Affinia & Larkspur properties from US.



Project 1 Title : Hotel Information Systems (EPITOME)

Client Information:


The Kimpton Hotel & Restaurant Group Inc. is an American hotel and restaurant company. Founded in 1981, it is the largest chain of boutique hotels in the United States. Most Kimpton properties are marketed under their own independent names as boutique hotels.

Fortune listed it as the #28 best companies to work for in 2013.



Environment: Servers on CITRIX environment, SQL Server 2008 R2



Project Details : Epitome & Liaison Product responsible for Daily financial transactions & business needs for Accounts , Reservation , IT , Housekeeping & Front desk Departments. Application contains all modules and financial transactions were processed, tracked to meet client requirements.





ü  Data Security, integrity, Backup & Recovery using SQL SERVER database.

ü  Maintain schedule jobs & Stored Procedures in SQL SERVER database.

ü  Sequel scripts to ensure database integrity and remediation.

ü  Troubleshooting the Problems related to OS level and Application Level.

ü  User accounts management and file system Management.

ü  Supporting Project Teams in Epitome.

ü  Managing the Network Infrastructure of the Organization.

ü  Resolving the Problems and fulfilling the requirements of the Project teams.

ü  Learned and Implemented Roles and advanced Techniques in Windows 2008/2003 Servers.

ü  Having Knowledge in IIS & Application pools in Web servers.

ü  In Network and Systems administration Team handling servers/desktop and laptop management issues responding to user queries in time.

















Liaison is the interface which communicates with other 3rd party interface servers for transferring data in 2 way communication. Data transferred in XML formats, which integrates in PMS application. List of operation it does are: Automatic integration of reservations sent by SYNXIS or online reservations through websites. It also used for posting charges to Guest folios sent by vendors as per guest usage of the products ( Restaurants, Wifi , TV , Phones etc… ) . It gets synchronized with Live database from Sql server.




Operating Systems : Windows Server 2005 , Server 2008



Project Details : Managing and exchanging of all Vendor financial / transactional data which is integrated to main Application EPITOME.




ü  Maintains ( IDB ) Database swapping for exchanging data between Liaison and 3rd party vendors.


ü  LIAISON is interface which is responsible financial transactions & other data with 3rd party vendor application servers.


ü  Checks the XML log files and analyze the data for sent & received


ü  Monitoring the performance of Extranet and Intranet applications


ü  Performance monitoring, tuning and troubleshooting.


ü  Monitoring of alerts sent by LIAISON and troubleshooting applications based on alerts Analyze existing reports.


ü  To meet needs of acquired business IT operation support – scale up when required Perform administrative tasks related to application code deployments Support includes stopping and starting services, making configuration changes, and troubleshooting issues with the services.












š Organization                    :           Sun Lake Hotel – Jakarta, Indonesia

š Designation                      :           Front Office Manager

š Duration                           :           October 2011 – June 2012

š Reports to                                    :           E.A.M / General Manager

š Basic functions                :           Direct control and coordinate the functions of the

Front office in order to obtain maximum room revenue at all times. While keeping hotel objectives in mind, assure that high standards of guest service are observed.


Roles and Responsibilities:-


š Ensure proper, courteous and smooth functioning of the Bell Staff, Operators, Front-Office & Reservations in both their working with other departments and in dealing with guests.


š Hire and train all Front-Office personnel, as directed by general manager.


š Make daily checks of the Front Office operation to be sure that all personnel are performing their duties as directed.


š Make sure that the monthly telephone bill is audited and that all discrepancies are noted and exception taken with the telephone company.


š Prepare work schedules for all Front Office employees one month in advance.


š Keep all banks at the Front-Office in balance at all times.


š Prepare a monthly inventory of all Front Office supplies and requisition needed items.


š Assist guests with complaints, credit approvals, lost and found valuables, accidents and investigate with security all questionable incidents. Report incidents as instructed.


š Review all night auditors work daily & maintain time keeping records on all employees.


š Maintain general Front Office desk log and additional log books as required.


š Hold Front Office meetings frequently and keep staff informed of new policy and procedures of charges as needed.


š Ensure appearance and quality of personnel is maintained at high standards.


š Review and assist in the preparation of all forecasts and occupancy status reports.


š Review daily Housekeeping reports for accuracy and ensure they coincide with the room rack.










š Organization                    :           ITC Fortune Select JP Cosmos Hotel

š Designation                      :           Duty Manager

š Duration                           :           November 2010 – October 2011


Roles and Responsibilities:-


š Check and Ensure for smooth functioning of the event or shift.


š Generate Reservation for FIT, Corporate, Travel Agencies & Air Lines Reservation.


š Handling Guest Complaints and requests.


š Handling Group Reservation and Check-ins as well.


š Handling call, guest queries, follow up and in turn co-ordinate with other departments.


š Coordinate with colleagues and supervisor and help them coordinate with their work.


š Conducting Briefing and Training to all the front-office staff during the shift.


š Prepare the Duty-Roaster for the month..


š Report to the Front-Office Manager.






š Organization                    :           The Park Hotel

š Designation                      :           Senior Front-Office Assistant

š Duration                           :           June 2009 – November 2010


Roles and Responsibilities:-


š Handling Guest Requests, queries and taking Feedbacks.


š Taking Guest Check-Ins and Check-Outs and Updating the guest details in the registration card.


š Handling Impress Cash during the shift.


š Handling guest calls and co-ordinate with other departments.








D.O.B                          :           29th November 1987


Passport No                :           J 1403993


Passport Issued Date  :           16/08/2010


Passport Expiry Date :           15/08/2020


Nationality                  :           Indian


Father Name               :           K. Aravindan


Sex                              :           Male


Marital Status             :           Married


Religion                       :           Hindu


Language Known       :           English, Kannada, Hindi (Read, Speak, Write),

Malayalam, Tamil, Telugu – (Speak)


Residential Address    :           #7, Mother Madhrasi Mansion, 1st Stage, 1st Main,

Karunasree Layouut, Medahalli, Bangalore-560049


Hobbies                       :           Surfing, Reading Books, Playing Cricket, basketball and shuttle,

Listening to Music




I hereby declare that the above given information is true to the best of my knowledge and belief.





Place:                                                                                                                     ANISH ARAVINDAN