Providing customer service to Corporate Clients with the use of American Express MIS products via data transmission and Electronic Data Interchange.
Consults with other business units, regions and third party vendor I/T staff on implementations and continuous maintenance of electronic remittances and data files
Act as the primary point of contact for internal and external clients by facilitating the implementation and testing of protocols.
Maintain and troubleshoots data transmission issues for MIS Card, Travel and Payment Data. Provides detailed end-to-end analysis of data and communication protocols.
Provide Training and Interpretation – Assist the client organisation, sales team and third party contacts on the transmission procedures and policies, help the customers, sales and third party vendors interpret and understand files and templates to ensure efficient transmission of data files and payments files.
Participate in conference calls to ensure that the client implementation takes place effectively on AMEX systems and they are able to connect and transmit data to and fro to AMEX.
Contacting Direct Clients and/or Third Party for remittance file failures via phone and email to resolve customer issues, look for all possible technological issues and troubleshoot every case individually as every client has a different technical set up.
Increased credibility and client awareness by developing technical/non-technical marketing collateral and presentations, public relations campaigns, articles and newsletters.
Provided operational support for Global Corporate Clients of AMEX.