Ann Rolane Atienza Alcantara
847 3-C RL Pineda Bldg. Samar St.Sampaloc, Manila
Philippines, 1008
Mobile No.: (63977) 783-9576
Email Add: [email protected]

PERSONAL INFORMATION

Permanent Address : 847 3-C RL Pineda Bldg. Samar St.Sampaloc, Manila, Philippines, 1008
Birthdate : January 21, 1989
Birth Place : San Pablo, Laguna
Height : 54 ft.
Weight : 60 kgs.
Sex : Female
Civil Status : Married
Religion : Roman Catholic
Nationality : Filipino

BENEFICIARY

Beneficiary Name : Alcantara, Darwin I.
Relationship : Spouse
Permanent Address : 847 3-C RL Pineda Bldg. Samar St.Sampaloc, Manila, Philippines, 1008
Tel. No. : (63) 917-8912939

CHILDREN

Alcantara, Dwayne Andrei A. Birthday: August 31, 2015
Birth Place: Manila
Civil Status: Single
Occupation: N/A

DEPENDENTS:

Father: Atienza, Romeo Jusay Birthday: June 25, 1959
Birth Place: Cuenca, Batangas
Occupation: Government Employee

Mother: Atienza, Yolanda Exconde Birthday: December 17, 1961
Birth Place: Calauan, Laguna
Occupation: Barangay Secretary

BROTHERS / SISTERS

Brother: Atienza, Rolando Exconde Birthday: May 20, 1985
Birth Place: Manila
Civil Status: Married
Occupation: Businessman

Brother: Atienza, Roland Exconde Birthday: June 10, 1987
Birth Place: Manila
Civil Status: Single
Occupation: Rider

Sister: Atienza, Roselyn Exconde Birthday: January 30, 1991
Birth Place: Manila
Civil Status: Single
Occupation: Data Analyst

EDUCATIONAL BACKGROUND

Elementary Year [From] – [To]
School: Gen. Miguel Malvar Elem. School 1995-2001
Address: Sta. Mesa, Manila, Philippines

Secondary
School: Ramon Magsaysay High School 2001-2005
Address: España, Manila, Philippines

College
Course: Entrepreneurial Management 2005-2009
School: Polytechnic University of the Philippines
Address: Sta. Mesa, Manila, Philippines

EMPLOYMENT HISTORY

Position: Restaurant General Manager
Company: Kentucky Fried Chicken
Address: Tutuban Center Manila
Date: April 1, 2017 Up to Present
Reason for Leaving: Presently Employed
Job Description / Duties and Responsibilities:
Over-all Restaurant Management/Supervision
-ensures that Assistant Managers are doing their respective KRAs
-gives Assistant Managers constant feedback on their delivery of KRAs
-checks if Restaurant Team Members are doing exactly what they have been trained to do
-do coaching and counseling on Assistant Managers and RTMs as needed
Planning
-prepares Systematic Managerial Analysis or SWOT analysis regularly
Sales Targets
-setting and achievement of sales forecasts/targets
Over-all Store Management Development Program
-responsible for the implementation of store management development plan
Organizational Effectiveness
-ensures adequate number of staff for Management Team, RTMs and other positions needed effectively and efficiently operate the restaurant
RTMs Recruitement
-hiring and selection of RTMs
Scheduling
-prepares management team schedule
Restaurant Safety and Security Plan Effectiveness
-ensures safety and security programs are in placed
Employee Benefits
-ensures employee benefit programs are administered properly
Store Meetings
-conducts store management meeting and RTMs general meeting
Reports
-accomplishes monthly store operationg reposrts such as Mid-month/Month-end inventory and usages; Petty Cash and line item contributors
-review accuracy of Assistant Managers reports
Managing P&L
-holds controllable P&L line items within the budget
-reconciles monthly P&L
-prepares monthly P&L
Profit & Cost Effectivity and Efficiency
-sets restaurant budget
-creates programs to reduce cost
Sales Program Effectiveness
-monitors proper implementation of sales generating programs
Cash & Funds Control Programs Effectiveness
-ensures proper implementation of cash & fund controls
-financial audit: reconciles findings with Internal Audit
FSCC/ROCC/CHAMPS Check Programs
-creates long-term store objectives, action plans and programs for FSCC, ROCC and CHAMPS improvement and consistency
Compliance to Government/Mall Requirements & Regulations
-ensures that all required permits are available and updated
Customer Complaints
-implement programs that will zero-out complaints
-ensures immediate corrective and preventive actions on complaints are done
New Products and Procedures
-proper implementation of new products and procedures

Position: Assistant General Manager
Company: Kentucky Fried Chicken
Address: 5th Floor 168 Shopping Mall, Binondo, Manila, Philippines
Date: August 27, 2013 March 31, 2017
Reason for Leaving: Promoted

Job Description / Duties and Responsibilities:
Planning and working to budgets, maximizing profits and achieving sales targets set by head office, controlling takings in the restaurant w/ the restaurant general manager.
Organizing stocks and equipment, ordering supplies and overseeing building maintenance, cleanliness and security.
Labor manager (scheduling and budgeting labor).
Continuing training and developing existing staff, motivating and encouraging them to achieve targets.
Working to ensure standards of hygiene are maintained and that the restaurant complies with health and safety regulations.
Ensuring that all employees adhere to the companys uniform standards.
Ensuring high standards of customer service are maintained.
Ensuring that the Cleanliness, Hospitality, Accuracy, Maintenance, Product quality and Speed with service are standard followed in every station of the restaurant.
Implementing and instilling the team, company policies, procedures, and ethics.
Handling customer complaints about food quality or service and queries.
Devising and marketing promotional campaigns.
Preparing reports and other performance analysis documentation.
Reporting to and attending regular meetings with area managers or head office representatives.
Establishing relationships with the local community and undertaking activities that comply with the companys corporate social responsibility programs.
Monitor daily inventory and check the quality of deliveries of raw and cooked foods.

Position: Assistant Operation Manager (AOM) / CA Supervisor / Collection Assistant
Company: ASIALINK FINANCE CORPORATION
SPARTA CREDIT MANAGEMENT SERVICES INC.
Address: 8th Floor Padilla Bldg. Emerald Ave, Ortigas Center, Pasig City, Philippines
Date: March 13, 2010 May 8, 2013
Reason for Leaving: Resigned

Job Description / Duties and Responsibilities:
3 years of experience in Financing Company.
Assist in the general administrative duties in the office.
Daily monitoring of attendance of employees.
Handled 13 tele-collectors, 13 field-collectors and 7 collection assistant in nine (9) branches in Mindanao Philippines.
Consolidating the daily updates of collection and fixed reports using MS Excel from my Collection Assistant and directly report to the General Managers.
Monitor and reconcile of customers accounts especially the delinquent borrowers regarding their delayed payments.
Ensure overdue AR is settled soonest possible.
Assists the Department Heads and Collection Assistant about their queries on their handled accounts.
Prepare a summary of monthly report for the final collection and fixed for the month and presentation slides for the monthly PANEL Report.
Prepares aging report on a monthly basis.
Weekly reconciliation to accounting department and treasury department to ensure that all payments of the clients are already posted in their Statement of Account (SOA).
Get updates from treasury department of the list of new bounce and past due accounts and endorse to tele-collectors.
Also be tasked with keeping copies of company policies and procedures.
Attend weekly meeting together w/ the management and record topics and issues regarding collection problems and how to solve it.
Get updates from my Collection Assistant and Department Heads in branch to those clients whose hardcore, non-payment and skip trace and help them to find solutions to get payments from those clients.
Filing demand letter to those clients not updated their payment.
Interview job applicants, conduct orientation of new employees, and plan training programs.
Call and Answer phone calls (terms of communication w/ CA thru phone calls, email or chat)
Prepares memorandum.
Knowledge of audit and internal control issues.
Prepares Monthly Incentive Report depends on the performance of the employees.
Perform a multitude of tasks, from bookkeeping to scheduling employees to making sure employees stay motivated and work as a team.
Contribute in increasing team efficiency by giving support both operationally and administratively.
Make innovations for the creation of company procedures and policies as a means for improving company practice, work and organizational structure.
Ad-Hoc duties as assigned.

Position: Quality Control Inspector
Company: UNILIVER PHILIPPINES INC.
CYBERLEAP INDUSTRIAL CORP. (8 Dynamic Golden Rays Corp.)
Address: 5 Tanque St. Paco, Manila, Philippines
Date: June 6, 2009 April 30, 2010
Reason for Leaving: Finished Contract

Job Description / Duties and Responsibilities:
Works in manufacturing environment and ensures the quality of products or goods manufactured.
Inspectors sample, sort, test, weigh, measure and inspect raw materials, manufactured components or completed products or service delivery process.
When defects detected or other problems, we often label or segregate the items that dont meet requirements and notify supervisors or other responsible parties.
We typically use various measuring devices and equipment and routinely make records of findings.

Position: OJT
Company: DEPARTMENT OF TRANSPORTATION AND COMMUNICATIONS (DOTC)
Joel R. Magbanua & Eleuterio C. Galvante
Rail Transport Planning Division (GIP)
Address: Columbia Towers, Brgy. Wack-Wack Village Ortigas, Mandaluyong City
Date: April 2, 2008 May 23, 2008
Reason for Leaving: Finished Contract

Job Description / Duties and Responsibilities:
Answering phone calls.
Encoding.
Copying files and filing.

Position: Service Crew (Cashier)
Company: KENTUCKY FRIED CHICKEN (KFC)
Address: Recto Quiapo, Manila, Philippines
Date: April 16, 2006 September 15, 2006
October 1, 2006 February 28, 2007
Reason for Leaving: Finished Contract

Job Description / Duties and Responsibilities:
Responsible for the monetary transactions and plays a vital role for a fast-food restaurant because of handling the money that makes fast-food restaurants profitable.
Greet customers in a friendly and professional manner and should carefully listen to the customers requests and take their orders.

TRAININGS / SEMINARS ATTENDED

Training Center: 13F Strata 100, F. Ortigas Jr. Road, Ortigas Center, Pasig City, Philippines Duration: September 14, 2011
Address: 13F Strata 100, F. Ortigas Jr. Road, Ortigas Center, Pasig City, Philippines
Title: Personality Development Seminar

Training Center: Ramcar Roces, Quezon City, Philippines Duration: August 27, 2013 to November 15, 2013
Address: Ramcar Roces, Quezon City, Philippines
Title: Restaurant Management Training Program (Basic Operations Training and Developing Champions Leading a Shift)

Training Center: Ramcar Roces, Quezon City, Philippines Duration: March 25, 2014 to March 27, 2014
Address: Ramcar Roces, Quezon City, Philippines
Title: Management Trainee Developing Champions

Training Center: Ramcar Roces, Quezon City, Philippines Duration: September 5, 2014
Address: Ramcar Roces, Quezon City, Philippines
Title: Do-It-Yourself Training for Repairs & Maintenance Program

Training Center: Ramcar Roces, Quezon City, Philippines Duration: July 20, 2015 to July 22, 2015
Address: Ramcar Roces, Quezon City, Philippines
Title: Assistant General Manager Developing Champions Program (Leading A Restaurant) (LAR 12-20)

Training Center: Ramcar Roces, Quezon City, Philippines Duration: May 22, 2017 to May 24, 2017
Address: Ramcar Roces, Quezon City, Philippines
Title: Assistant General Manager Developing Champions Program 2 (Leading A restaurant) (LAR 21-30)

Training Center: The Sulo Riviera Hotel, Matalino Road, Diliman, Quezon City, Philippines Duration: July 4, 2017 to July 7, 2017
Address: Matalino Road, Diliman, Quezon City, Philippines
Title: Basic Training Course for Pollution Control Officers

Training Center: Ramcar Roces, Quezon City, Philippines Duration: July 12, 2017 to July 13, 2017
Address: Ramcar Roces, Quezon City, Philippines
Title: First Aid Training

Training Center: KFC Quezon Ave, Quezon City, Philippines Duration: August 21, 2017 to August 25, 2017
Address: Quezon Ave., Quezon City, Philippines
Title: Basic Occupational Safety & Health (BOSH)

SPECIAL SKILLS / INTERESTS

Proficient in computer applications such as MS Excel (Pivot Table, IF/s, SUMIF/s, COUNTIF/s, etc.), MS Word, Powerpoint.

CHARACTER REFERENCES

MS. RODORA ALLEN
Consultant
Sun Life Insurance
Tel No. (+63)945-4879162

MS. JEANICE CEA
Restaurant General Manager (RGM)
Kentucky Fried Chicken (KFC)
Tel No. (+63)915-3191485

MS. JOANA MARIE MEDILO
Branch Operation Manager
China Bank
Tel No. (+63)906-8680473 / (+63)995-7839262

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Applicants Signature