Anna Monica Gamez Lainez
* Al Satwa, Dubai United Arab Emirates
( +971508237514
@ [email protected]

OBJECTIVE: To work in a globally competitive environment on challenging assignments that shall yield the twin benefits of the job satisfaction and a steady paced professional growth and to enhance the knowledge and skills I had acquired in school by means of actual performance in your intention and be part in attaining its goals and objectives with good attitude and have a good communication to other people. To give my best in my professional pursuit for overall benefit and growth of the company that I serve by facing the challenges will show my caliber and gain some experience.

SKILLS_________________________________________

• Excellent oral and written communication skills.
• Proven ability to reach goals.• Strong organizational and analytical skills.
• Effective listening and comprehension skills; ability to multitask
· Familiar with Food and Beverage Services, Housekeeping Procedures, Baking Pastry Making, International and Asian Cuisine, Catering Procedures.
· Computer literate
· Physically Fit
WORK EXPERIENCE___________________________________

Waitress/Cashier
Origami Restaurant
Al Souq, Fishing Harbour Umm Suqeim
Dubai, United Arab Emirates
Sept. 15, 2014- Present

Work Description

Handles the financial transactions related to the food and drink purchases. Prepares and serves costumers foods and drinks.  Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Greet customers entering establishments. Maintain clean and orderly checkout areas. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

Waitress/Food and Beverage Attendant/Cashier
Spike Bar
November 1, 2013- September 26, 2014
Emirates Golf Club
Sheikh Zayed Road, Interchange 5, Emirates Hills, Dubai
United Arab Emirates P.O. Box 24040
UNDER:
Transguard Group LLC
Head Office
Emirates Group Security Head Quarters
B Wing, 1st Floor
Dubai Airport Free Zone
P.O.Box 22630
Dubai United Arab Emirates

Work Description

Handles the financial transactions related to the food and drink purchases. Prepares and serves costumers foods and drinks.  Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Greet customers entering establishments. Maintain clean and orderly checkout areas. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.Responsible for basic preparation food. Takes orders from costumers and adjust the items based on costumers needs. Delivers orders to the kitchen when applicable and may participate in tracking and handling inventory for the counter.

Manager
KFC
January 29, 2013- July 2013

Work Description
The manager primary responsibility is to participate in training experiences, learn new skills, and to demonstrate increasing proficiency and expertise with managerial responsibilities. The management trainee program should prepare you for the decisions you will be making, and the actions you will be taking in the areas of people management, operations management, and merchandising management when you assume the role of store manager. Manage the restaurant in accordance with Company Policies and Procedures including directing the activities of employees in maximizing sales, operating efficiency and profit. Assume overall responsibility for the correct implementation of the One-System. Ensure all employees are provided with the appropriate training and resources to perform their duties safely. The Restaurant General Manager has the responsibility and authority for safety over contractors, customers and other visitors when on company property.
Achieve CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.
Ensure that controls and procedures are implemented on each shift under their control to protect the security of employees and company funds.
Coordinate the effective recruitment and selection of team members using company systems. Forecast and schedule management and team member labor within budget. Ensure tasks are only undertaken by those employees certified to perform them. Train and develop team members to meet the standards of performance required. Monitor performance and implement corrective action where required. Keep the Area Manager informed of any competitive activity that is likely to affect the trading results of the restaurant. Report to the Area Manager any aspect of employee relations, customer service, attendance of and/or inspections by third parties that have or are likely to affect the operation of the restaurant. Promote Yum’s How We Work Together principles acting as a role model and providing leadership as necessary.

Team Member – Cashier, Waitress
Philippine Pizza Inc. (Pizza Hut)
January 29, 2012 – August 20, 2012
Ground Floor, SM City Batangas
Batangas City

Work Description

Handles the financial transactions related to the food and drink purchases. Prepares and serves costumers foods and drinks.  Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Greet customers entering establishments. Maintain clean and orderly checkout areas. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.Responsible for basic preparation of the food. Takes orders from customers and adjust the items based on costumers needs. Delivers orders to the kitchen when applicable and may participate in tracking and handling inventory for the counter.

Service Crew – Cahier/Waitress
Fresh N’ Famous Foods Corporation (Greenwich)
April 13, 2011 – June 13, 2011
Ground Floor, SM City Batangas
Batangas City
Work Description

Handles the financial transactions related to the food and drink purchases. Prepares and serves customers foods and drinks. Responsible for basic preparation of the food. Takes orders from customers and adjust the items based on customers’ needs. Deliver orders to the kitchen when applicable and may participate in tracking and handling inventory for the counter
EDUCATIONAL BACKGROUND________________________

TERTIARY LEVEL

Bachelor in Science of Hotel and Restaurant Management
June 2009 – April 2012
Batangas State University Gov. Pablo Borbon Campus
Batangas City

HIGHSCHOOL

Immaculate Conception College
Balayan, Batangas
2003-2007

ELEMENTARY

St. Paul School Balayan
Balayan, Batangas
2001-2003
University of Santo Tomas
Sampaloc, Manila
1994-2001

PERSONAL DATA_____________________________________
Age 26
Height 5’4 ft.
Weight 55 kgs.
Civil Status Single
Religion Roman Catholic
Citizenship Filipino
Language Spoken English and Filipino

References available upon request

I hereby certify that the above information is true and correct with the best of my knowledge and belief.

____________________
Anna Monica G. Lainez